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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management ServicesReports
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Dell ProSupport Mission Critical Option
sponsored by Dell, Inc. and Intel®
DATA SHEET: Every minute of unplanned downtime is lost productivity and quite often, lost revenue. Reducing recovery time from days to hours is a must. Dell's most rapid resolution option minimizes downtime on your business critical systems.
Posted: 09 Sep 2010 | Published: 09 Sep 2010

Dell, Inc. and Intel®

A Buyer's Guide to Choosing a Cloud Service Provider
sponsored by Skytap, Inc.
WHITE PAPER: Most enterprises are now evaluating external clouds to offloadtheir dynamic IT workloads, including application development,testing, training, IT prototyping and ERP migration environments.This white paper explores the top ten requirements buyersmust evaluate to select the right cloud provider.
Posted: 07 Sep 2010 | Published: 07 Sep 2010

Skytap, Inc.

Presentation Transcript: Managing IT Complexity-- A CIO Roundtable Discussion
sponsored by ASG Software Solutions
PRESENTATION TRANSCRIPT: Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations.
Posted: 19 Aug 2010 | Published: 19 Aug 2010

ASG Software Solutions

Managing IT Complexity: A CIO Roundtable Discussion
sponsored by ASG Software Solutions
WEBCAST: Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations.
Posted: 28 Jul 2010 | Premiered: Aug 12, 2010, 11:00 EDT (15:00 GMT)

ASG Software Solutions

NetWrix Active Directory Change Reporter - Free!
sponsored by Netwrix Corporation
SOFTWARE DOWNLOAD: Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance.
Posted: 15 Jul 2010 | Premiered: 15 Jul 2010

Netwrix Corporation

HP Software Licensing and Management Solutions (SLMS): Helping organizations maximize their software investment
sponsored by HP and Microsoft
BROCHURE: For more than 30 years, HP has helped organizations maximize their software investments. This brochure features three smart reasons to choose HP SLMS as your organization’s software provider.
Posted: 02 Jul 2010 | Published: 02 Jul 2010

HP and Microsoft

HP Virtualization Smart Bundles with VMware: Simple, cost-effective virtualization solutions
sponsored by HP and VMware
BROCHURE: Are you building or expanding your virtual environment? Virtualization can reduce costs, improve application availability, and simplify IT management. HP ProLiant Virtualization Bundles are configurations that include everything you need to get started with virtualization. Read on to find out what's included.
Posted: 04 Jun 2010 | Published: 02 Jun 2010

HP and VMware

IT Managers Struggle to Make the Right Service Desk Choice!
sponsored by Numara Software
ANALYST REPORT: Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price.
Posted: 16 Dec 2009 | Published: 16 Dec 2009

Numara Software

Dynamic Virtual Clients
sponsored by Intel
VIDEO: In this video, Dave Buchholz and Clyde Hedrick explain how Intel IT is considering implementing Dynamic Virtual Client (DVC) technology that will provide a more robust and flexible platform that users want and that the enterprise needs.
Posted: 03 Dec 2009 | Premiered: 05 Nov 2009

Intel

CIO Decisions eZine: ITSM Managing for Efficiency and Effectiveness
sponsored by SkillSoft Corporation
EZINE: IT Service Management frameworks are helping CIOs leverage best practices to lead change, improve response time and better manage the IT/business relationship. In this CIO Decisions eZine, experts offer insights into how to roll out your ITSM implementation.
Posted: 10 Nov 2009 | Published: 10 Nov 2009

SkillSoft Corporation

Switzerland’s number two mobile player transforms its business model by focusing on its core business and increasing its operational efficiency
sponsored by Alcatel-Lucent
CASE STUDY: Orange Switzerland turns to Alcatel-Lucent’s Network Outsourcing solution to increase operational efficiency of its network management, ensure and increase network quality, and focus on its core business with impressive results. Read this case study to learn more about the advantages of outsourcing network management.
Posted: 02 Nov 2009 | Published: 02 Nov 2009

Alcatel-Lucent

SheepDog Builds a Profitable IT Services Business Around Google Apps
sponsored by Google Apps Authorized Reseller Program
CASE STUDY: See how SheepDog used Google Apps to capitalize on growing business opportunities for advanced cloud computing solutions, generate both one-time and ongoing revenue streams, and build a lucrative and sustainable business model.
Posted: 23 Sep 2009 | Published: 23 Sep 2009

Google Apps Authorized Reseller Program

Making Web 2.0 Work for Your Enterprise: Internal Deployments
sponsored by Oracle Corporation
WHITE PAPER: Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market.
Posted: 03 Apr 2009 | Published: 01 Aug 2008

Oracle Corporation

SARCOM Simplifies Storage: Virtualization Makes Provisioning and Management Much Easier - and More Cost Effective
sponsored by Hewlett-Packard Company
CASE STUDY: Using HP StorageWorks Command View EVA software, the SARCOM staff could allocate storage resources to meet demand in real time.
Posted: 25 Nov 2008 | Published: 24 Nov 2008

Hewlett-Packard Company

Podcast - How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
PODCAST: The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: 07 Oct 2008 | Premiered: Oct 7, 2008

newScale, Inc.

Email Archiving Implementation Five Costly Mistakes to Avoid
sponsored by Mimosa Systems
WHITE PAPER: This white paper will describe five key areas of email archiving implementation, drawing upon real world examples and experiences, to explore all the important issues that can impact total cost.
Posted: 07 Oct 2008 | Published: 03 Oct 2008

Mimosa Systems

Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment
sponsored by CA Technologies.
WHITE PAPER: Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: 28 Aug 2008 | Published: 28 Aug 2008

CA Technologies.

Holistic Master Data Management Solutions and Services: Establishing the Foundation for Increasing Business Value
sponsored by Accenture
WHITE PAPER: Master data management solutions helps organizations maximize the value of postmerger integrations, manage the product lifecycle, meet regulatory requirements and improve the effectiveness of transactional and reporting systems.
Posted: 26 Jun 2008 | Published: 01 Jan 2007

Accenture

Children's Health Associates Reduces IT Costs and Complexities with Ericom's Server Based Computing Solution
sponsored by Ericom Software
CASE STUDY: See how Children's Health Associates, the largest private pediatric medical practice in the US, found a reliable and safe alternative to a standard Internet terminal system to achieve their IT goals.
Posted: 10 May 2008 | Published: 01 Jan 2007

Ericom Software

The Maturity Curve of Testing Services
sponsored by Wipro Technologies
PRODUCT LITERATURE: This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service.
Posted: 29 Oct 2007 | Published: 29 Oct 2007

Wipro Technologies

Improve Your Business through Best Practice IT Management
sponsored by Kaseya
WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: 08 Oct 2007 | Published: 01 Sep 2007

Kaseya

Best Practices for Resolving Business-Critical Application Problems
sponsored by BMC Software, Extending Value with Identify Software
WHITE PAPER: This white paper details the challenges of application problem resolution, highlighting the best practices necessary to automate and accelerate the process as a means to optimize development.
Posted: 30 Jul 2007 | Published: 12 Mar 2007

BMC Software, Extending Value with Identify Software

Today's Consolidation Trends in the Data Center
sponsored by Data Center Decisions
PRESENTATION: This slide presentation from Data Center Decisions 2006 by Clay Ryder, President of The Sageza Group, covers the customer and marketplace drivers that are exhorting enterprises to reassess data center initiatives and launch new strategies.
Posted: 31 Oct 2006 | Published: 25 Oct 2006

Data Center Decisions

HP Integrity NonStop Servers: Standards-based Innovation for the Highest Levels of Service
sponsored by Hewlett-Packard Company
WHITE PAPER: In this white paper, discover a comprehensive portfolio of servers which deliver flexibility to respond quickly and effectively to changes, with the availability, scalability and cost features that are most appropriate for your business continuity needs.
Posted: 19 Jul 2006 | Published: 01 Jul 2006

Hewlett-Packard Company

Infrastructure Management Is Not Enough: The New IT Operations Imperative
sponsored by Mercury
WHITE PAPER: Infrastructure management is not enough to ensure enterprise applications are meeting business goals because users experience applications, NOT infrastructure.
Posted: 20 Dec 2005 | Published: 01 Dec 2005

Mercury
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