IT Management Services

WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.

Posted: 22 Aug 2011 | Published: 22 Aug 2011

WHITE PAPER: As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.

Posted: 19 Aug 2011 | Published: 19 Aug 2011

WHITE PAPER: This resource outlines 5 essential best practices that MSPs can follow to sell their customers on a better way of delivering IT services. These helpful tips can help you increase sales and profitability.

Posted: 16 Aug 2011 | Published: 16 Aug 2011

WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.

Posted: 10 Aug 2011 | Published: 31 Jul 2011

PRODUCT OVERVIEW: This series overview points out the challenges of IT systems management and showcases technologies designed to overcome them. Learn how to simplify hardware and software inventory, patching, and more across your organization.

Posted: 08 Aug 2011 | Published: 08 Aug 2011

EGUIDE: This expert e-guide from SearchDataCenter.com is designed to help IT pros maintain efficiency without compromising service quality. Gain insight into how change management can free up time while improving availability and explore ten considerations for implementing this essential process.

Posted: 05 Jul 2011 | Published: 05 Jul 2011

WHITE PAPER: Micro servers have emerged as an option for specific classes of workloads that tend to scale well with large numbers of relatively lightweight nodes. The paper explains the context in which micro servers have evolved the and guidelines for identifying whether workloads are well suited to micro server deployments.

Posted: 01 Jul 2011 | Published: 01 Jul 2011

WHITE PAPER: Access this exclusive resource to learn how data centre infrastructure management software tools can simplify operational processes, reduce costs, and accelerate information delivery.

Posted: 29 Jun 2011 | Published: 29 Jun 2011

WEBCAST: Join us to examine some of the malware risks associated with heterogeneous computing environments and solutions to protect your valuable business assets.

Posted: 20 Jun 2011 | Premiered: Jun 20, 2011

EZINE: This Ezine features actionable information on technologies and sales tactics.  Read on for expert advice on how resellers are using iPads to generate extra revenue, new opportunities with BPOS Suite, and how to navigate the vendor merger and acquisition binge.

Posted: 13 Jun 2011 | Published: 13 Jun 2011

CASE STUDY: Download this case study to discover how a company transitioned to a service-oriented organization in a timely and cost-effective manner by implementing HP education, software tools and ITSM services.

Posted: 01 Jun 2011 | Published: 01 Jun 2011

CASE STUDY: Access this exclusive case study and discover how HP Service Manager assisted an organization within the finance industry to improve their auditing capabilities, by implementing an integrated suite of tools to automate discovery.

Posted: 01 Jun 2011 | Published: 01 Jun 2011

EGUIDE: Innovation occurs when collective minds come up with a better way to deliver what customers want – or what the business requires. Access this expert e-guide to learn more about how ITIL can be used to achieve innovation while improving workflow processes, enhancing collaborating and increasing productivity.

Posted: 31 May 2011 | Published: 31 May 2011

PRODUCT DEMO: Watch this demo to see how Tivoli Live can help you manage the health and performance of your data center's resources—including operating systems, virtualized servers, middleware and applications.

Posted: 20 May 2011 | Premiered: 20 May 2011

WHITE PAPER: This paper, an overview of the findings of the IBM Global CIO Study, can help you get a clearer view of the challenges IT is facing and how some of the most successful CIOs and IT organizations are meeting those challenges.

Posted: 20 May 2011 | Published: 20 May 2011

WEBCAST: In this video, Chris O'Connor of IBM discusses how companies are often hampered by the time-consuming assembly of different IT components.

Posted: 19 May 2011 | Premiered: May 19, 2011

WHITE PAPER: This white paper is the culmination of results from a survey conducted - which asked IT professionals about their priorities, concerns and goals regarding the dynamic world of IT systems management - painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems.

Posted: 29 Mar 2011 | Published: 29 Mar 2011

WHITE PAPER: Read how Microsoft and Polycom’s partnership offers customers an end-to-end, fully interoperable unified communications (UC) solution that combines real-time instant messaging, voice, video, and data to lower business costs, improve productivity, and achieve a faster return on investments (ROI).

Posted: 15 Feb 2011 | Published: 15 Feb 2011

WHITE PAPER: This article discusses the results found during a survey on RMM Software, this is the software IT Company’s/MSP’s use to run their technical operations. A large percentage of RMM software users are saying they generally believe RMM software is over-produced (over-engineered) and they either never or very slowly get round to using it.

Posted: 22 Dec 2010 | Published: 22 Dec 2010

WHITE PAPER: This paper examines the benefits of Managed Services using the GFI Building Blocks program.

Posted: 22 Dec 2010 | Published: 22 Dec 2010

WEBCAST: In this webcast, discover key findings from The Economist Intelligence Unit's new research paper, “Mitigating the Impact of Project Failure in the Financial Services Industry.”

Posted: 21 Dec 2010 | Premiered: Feb 23, 2011, 11:00 EST (16:00 GMT)

WHITE PAPER: This paper examines the true cost of the upgrade cycle and evaluates the business case for in-house IT versus fully outsourced.

Posted: 10 Dec 2010 | Published: 10 Dec 2010

WHITE PAPER: This white paper provides an overview of ITO, presents benefit and risk assessments of onshore, nearshore and offshore ITO, and offers best practices to assist in selecting an ITO provider. This paper is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience.

Posted: 02 Nov 2010 | Published: 02 Nov 2010

WHITE PAPER: This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.

Posted: 22 Oct 2010 | Published: 15 Jan 2010

WHITE PAPER: This paper examines the importance of choosing a high-quality training provider and of having multiple training delivery options to facilitate a successful technology deployment. The paper also looks at the training offerings that enterprise application vendor SAP provides in this important market.

Posted: 28 Sep 2010 | Published: 28 Sep 2010