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Why Your Service Desk is Failing
sponsored by CA Technologies.
WHITE PAPER: This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors.
Posted: 02 Aug 2013 | Published: 30 Sep 2012

CA Technologies.

BMC Cloud Lifecycle Management
sponsored by BMC-Accenture
WEBCAST: Most cloud platforms are pretty good at one thing, but still try to do everything else. Access this exclusive resource to learn about an integrated, enterprise-class cloud environment that lets you deliver configurable cloud services from a service catalog and self-service portal, get more efficient administrative control, and much more!
Posted: 31 Aug 2011 | Premiered: Aug 31, 2011

BMC-Accenture

The Perfect Combo: ITIL, I.T. Service Management, and Social Media
sponsored by BMC Software, Inc.
WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.
Posted: 20 Aug 2012 | Published: 20 Aug 2012

BMC Software, Inc.

Gartner Symposium: The World’s Most Important Gathering of CIOs and Senior IT Executives
sponsored by Gartner
BROCHURE: A powerful convergence of forces — mobile, social, cloud and information — is rapidly reshaping how business gets done now and in the future. Gartner believes CIOs and senior IT executives are at the center of this transformation, leading the creation of the digital enterprise.
Posted: 16 Sep 2013 | Published: 16 Sep 2013

Gartner

SafeGuarding Upgrades of your SAP® Applications: Ensuring Upgrade Success by Identifying and Addressing Potential Challenges Proactively
sponsored by SAP America, Inc.
WHITE PAPER: This paper describes how the SAP Safeguarding for Upgrade portfolio of services helps you identify and address potential challenges associated with an upgrade of your SAP solution early – and ensure its success. Read on to learn more about how to upgrade successfully with SAP Safeguard.
Posted: 20 Sep 2010 | Published: 20 Sep 2010

SAP America, Inc.

Managing City Assets: A New Perspective; A New Model; and Transformed Value
sponsored by IBM
WHITE PAPER: In this white paper, you will learn about a leading technical approach that accelerates implementation, substantially removes funding hurdles, ensures an ongoing solution and incentivizes cities to migrate from a fragmented, costly and inadequate model to a common leading-edge solution.
Posted: 10 Sep 2013 | Published: 10 Sep 2013

IBM

Driving Best Practices with BSM
sponsored by ASG Software Solutions
WHITE PAPER: Read this paper to learn how BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.
Posted: 22 Feb 2010 | Published: 22 Feb 2010

ASG Software Solutions

E-Guide: Best practices and considerations to ensure help desk management success
sponsored by SysAid Technologies
EGUIDE: This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.
Posted: 20 Apr 2011 | Published: 20 Apr 2011

SysAid Technologies

IT Service Automation: Streamline and Automate Key Functions and Processes
sponsored by BMC-Accenture
WHITE PAPER: This white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

BMC-Accenture

The Ultimate Technology Business Management Guide
sponsored by Apptio
WHITE PAPER: In this asset, read about Apptio, the leading provider of TBM solutions. Their suite of applications and SaaS delivery model provide IT organizations an efficient and cost effective approach to quickly adopt and realize the ongoing benefits of TBM.
Posted: 03 Sep 2013 | Published: 03 Sep 2013

Apptio
 
 
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