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IT Infrastructure Library

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IT Infrastructure Library Reports
Service Management Advisory Practice
sponsored by Unisys
WHITE PAPER: This white paper reveals how to tackle ITSM in the most efficient manner for your business.
Posted: 06 May 2015 | Published: 30 Sep 2014


Network Purchasing Intentions 2012
sponsored by
RESEARCH CONTENT: This in-depth research from Computer Weekly and Tech-Target, reveals the IT networking trends and spending priorities for European IT professionals in 2012.
Posted: 30 Jul 2012 | Published: 30 Jul 2012

License Management Using Unified Asset and Service Management
sponsored by Global Knowledge
WHITE PAPER: Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.
Posted: 29 Mar 2015 | Published: 31 Dec 2014

Global Knowledge

Become a Strategic Enabler of Digital Business
sponsored by Unisys
WHITE PAPER: This white paper discusses the capabilities of an ITSM platform designed for today's business environment.
Posted: 24 Aug 2015 | Published: 31 Jul 2015


Your Guide to Automated Configuration Management
sponsored by Puppet Labs
WHITE PAPER: In this white paper, discover why automated configuration management matters and how to get it up and running in your enterprise. Read on see its capabilities and how it will affect everyone from IT managers to customers.
Posted: 19 Aug 2015 | Published: 19 Aug 2015

Puppet Labs

MSPs: Top 4 Signs It's Time for a New RMM
sponsored by LogicNow
WHITE PAPER: In this white paper, explore the top 4 warning signs it's time for a new remote monitoring and management (RMM) platform and discover 2 best practices for making a successful RMM switch.
Posted: 21 Aug 2015 | Published: 31 Dec 2014


IBM developerWorks tech talk series for cloud computing - Live technical sessions with cloud experts
sponsored by IBM
WEBCAST: Cloud computing is all the buzz in the IT world and as you begin planning your cloud adoption strategy, you must be sure that you leverage the right technologies to smooth the transition. Check out this webcast to review key insights on how to optimize your cloud computing projects.
Posted: 30 Apr 2012 | Premiered: May 1, 2012


Expert Cloud Computing Service Strategies
sponsored by Dell Software
EGUIDE: In this expert e-guide from, discover how to deploy proper cloud management services and trust your move to the cloud will ensure successful operations, even in an off-site data center.
Posted: 07 Oct 2013 | Published: 07 Oct 2013

Dell Software

The Perfect Combo: ITIL, I.T. Service Management, and Social Media
sponsored by BMC Software, Inc.
WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.
Posted: 20 Aug 2012 | Published: 20 Aug 2012

BMC Software, Inc.

Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
Posted: 10 Aug 2011 | Published: 31 Jul 2011

SERENA Software, Inc.
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