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IT Infrastructure Library

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IT Infrastructure Library Reports
 
ABCs of ITIL®
sponsored by Global Knowledge
WHITE PAPER: Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.
Posted: 31 Mar 2015 | Published: 31 Mar 2015

Global Knowledge

How to Overcome Top ITSM Challenges
sponsored by IBM
WHITE PAPER: In this white paper, learn the top challenges of IT Service Management (ITSM) and discover how management automation can overcome them.
Posted: 10 Sep 2015 | Published: 30 Apr 2014

IBM

Problem Management
sponsored by ComputerWeekly.com
BOOK: This extract from Michael G Hall's book, Problem Management, an implementation guide for the real world, explains how problem management differs from incident management and looks at the differences between reactive and pro-active problem management.
Posted: 29 Jun 2015 | Published: 29 Jun 2015

ComputerWeekly.com

Unlocking the Full Range of Cloud Benefits with Oracle
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: In the following white paper, learn how businesses are making the most out of their cloud deployments, including a common cloud computing system they all rely on for a complete, effective, and valuable utilization of cloud. Access now and learn how to unlock the benefits you may be missing out on.
Posted: 28 Oct 2015 | Published: 28 Oct 2015

Oracle Corporation UK Ltd

Compliance Field Guide: Reducing Costs in an Increasingly Regulated World
sponsored by Symantec Corporation
WHITE PAPER: This in-depth white paper offers 6 compliance and audit best practices to help you address today's complex compliance environment. Click through for a leading integrated solution that manages policies, standards, response assessments, and vulnerabilities.
Posted: 24 Apr 2014 | Published: 31 Jan 2014

Symantec Corporation

Disk Backup: Sorting Through the Confusion of 5 Alternative Approaches
sponsored by ExaGrid Systems, Inc.
WHITE PAPER: Many IT organizations have grown dissatisfied with tape-based backups and are looking for alternatives. This white paper will discuss the factors to consider when evaluating any of these alternatives, including a framework for assessing the value to IT for each approach.
Posted: 13 Dec 2010 | Published: 13 Dec 2010

ExaGrid Systems, Inc.

Why Buy Vs. Build Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: 04 Apr 2012 | Published: 04 Apr 2012

SERENA Software, Inc.

Applying ITIL Best Practice Principles to IPAM
sponsored by BT Diamond IP
WHITE PAPER: This white paper will explain how each of the main ITIL areas can be applied specifically to IP address management (IPAM), and the benefits that can be accrued from using this management framework.
Posted: 20 Dec 2010 | Published: 20 Dec 2010

BT Diamond IP

Kaseya IT Automation Framework
sponsored by Kaseya International Limited
TECHNICAL ARTICLE: The Kaseya IT Automation Framework is purpose-built for this “next era of computing”, with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization’s complex infrastructure of systems and devices.
Posted: 29 Apr 2011 | Published: 27 Apr 2011

Kaseya International Limited

Process Automation for the Twenty-Ten Decade: The Automation of Business Technology
sponsored by Network Automation, Inc
WHITE PAPER: This paper discusses the need for business process automation and how it can make your company vastly more efficient. Continue reading to learn how to stay ahead of the curve on process automation during the twenty-ten decade.
Posted: 27 Oct 2010 | Published: 27 Oct 2010

Network Automation, Inc
 
 
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