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IRC Reports
 
The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Advance the Fight against Cyber Threats
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper introduces the benefits of security services and gives you advice on how to best take advantage of them.
Posted: 21 May 2015 | Published: 30 Apr 2015

Hewlett-Packard Limited

ServiceNow ServiceWatch Economic Impact Study
sponsored by ServiceNow
WHITE PAPER: This white paper features a study that evaluates the positive impact of ServiceNow ServiceWatch in four key areas. Click through now to examine the results and unquantified benefits.
Posted: 22 May 2015 | Published: 31 Dec 2014

ServiceNow

How to Create a Successful Cloud Computing Strategy For Your Business
sponsored by IBM
WHITE PAPER: This white paper explains how to create a proactive, effective approach to cloud computing and why it can help set your business on the path to success.
Posted: 25 Mar 2015 | Published: 30 Sep 2014

IBM

Improving The MSP Business Model
sponsored by Solarwinds N-able
EGUIDE: In this expert guide, discover tips on decreasing inefficiency, enhancing your MSP business model, and more.
Posted: 21 Apr 2015 | Published: 21 Apr 2015

Solarwinds N-able

Unisys IT Asset Management Practice
sponsored by Unisys
WHITE PAPER: View this white paper to discover a leading partner who can assist you with ITAM in 5 steps.
Posted: 06 May 2015 | Published: 01 Mar 2014

Unisys

Industrialising Service Management:The Power of Information, Technology, Service and Management
sponsored by Unisys
WHITE PAPER: Service Management needs to change. This whitepaper examines and uncovers new ways for IT to extend the practice of Service Management and derive greater business value from IT investments.
Posted: 04 May 2015 | Published: 04 May 2015

Unisys
 
 
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