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IRC Reports
 
The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

CW Europe – March 2017
sponsored by ComputerWeekly.com
EZINE: Technology advancements in recent years have brought about huge social challenges. Artificial intelligence and big data, for example, have gained the serious attention of policy makers across the world.
Posted: 06 Mar 2017 | Published: 09 Mar 2017

ComputerWeekly.com

Why Today's Approaches Fail
sponsored by ServiceNow
WHITE PAPER: Access this white paper to learn how current approaches to providing IT services are failing, why you need service-aware event management, and how you'll handle service issues in the near future.
Posted: 16 Mar 2017 | Published: 30 Jun 2016

ServiceNow

Maximizing IT Security with Configuration Management
sponsored by Puppet
WHITE PAPER: This white paper explores how to leverage configuration management to bolster security and meet compliance regulations. Uncover some of the key benefits, including the creation of a Standard Operating Environment (SOE), reporting on and control of configuration drift, enhanced change remediation, and more.
Posted: 08 Mar 2017 | Published: 08 Mar 2017

Puppet

Effectively leveraging cloud-based contracts
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Cloud contracts offer great benefits, but they can put organisations at significantly greater risk than conventional IT service contracts. This report by consultant Bob Fawthrop explains how to mitigate the risks.
Posted: 18 Jan 2017 | Published: 18 Jan 2017

ComputerWeekly.com

Infrastructure as Code, Demystifying the Cloud Service API Top IT's DevOps Challenges
sponsored by Datera
EGUIDE: Learn how to overcome IT's top DevOps challenges—including infrastructure automation and the risks cloud service APIs pose. Additionally, you'll gain a developer's perspective on creating agile Docker containers for DevOps, with varied approaches storage vendors take in managing them.
Posted: 16 Jan 2017 | Published: 11 Jan 2017

Datera

Equipped with the Proper Management Strategies, See IT Downtime Decrease
sponsored by Blue Medora
EGUIDE: This expert e-guide offers three essential strategies to ensure IT workers are proactively managing your IT infrastructure, rather than spending the majority of their time reacting to problems as they arise. Also, learn about the most popular IT performance management infrastructures, and how they can be affecting the service of your enterprise.
Posted: 11 Jan 2017 | Published: 11 Jan 2017

Blue Medora
 
 
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