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IRC Reports
The Human Face of Big Data: Data Driven
sponsored by
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007


Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006


Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007


Computer Weekly – 27 October 2015: Blockchain Sparks Change in Banking Industry
sponsored by
EZINE: In this week's Computer Weekly, find out why blockchain, the technology that underpins bitcoin, is making waves in the banking sector. Also learn why EasyJet says digital is increasingly important for airlines, and take a look at the forces driving digital disruption and why some sectors are changing faster than others.
Posted: 23 Oct 2015 | Published: 23 Oct 2015

Increase Employee Productivity with Cloud-Based IT Service Automation
sponsored by ServiceNow
WHITE PAPER: This white paper examines the challenges associated with replacing an inefficient ITSM platform, and outlines the benefits of switching to cloud-based IT service automation. Access this case study to learn how you can deploy a singular ITSM platform.
Posted: 27 Aug 2015 | Published: 30 Apr 2014


Capturing Opportunity in a World of Dynamic Security Threats
sponsored by Webroot
WHITE PAPER: This white paper discusses the opportunity that today's cybersecurity challenges present to solution providers and explains why finding the right security partner is essential for capitalizing on it.
Posted: 28 Aug 2015 | Published: 28 Aug 2015


Diversifying Services With Cloud
sponsored by Dimension Data
WHITE PAPER: This white paper explores perceived barriers to diversifying services with cloud. Discover the window of opportunity available for service providers who are willing to understand and reframe the perceived barriers to offering cloud, and the benefits you can reap as a result.
Posted: 04 Nov 2015 | Published: 04 Nov 2015

Dimension Data

Strengths and Weaknesses of a Dynamic ITSM Tool
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This white paper breaks down the strengths, weaknesses, opportunities, and threats of a dynamic IT service management (ITSM) solution that embraces the shift of helping multiple business units realize new efficiencies.
Posted: 21 Oct 2015 | Published: 20 Jul 2015

Hewlett-Packard Enterprise

Proactively Support Your IT Needs with a Technical Support Service Provider
sponsored by IBM
WHITE PAPER: This white paper discusses the important qualities a technical support provider should have, including flexibility, responsiveness, consistency, and more. Read on to see how choosing a technical support provider that focuses on quality and adding value to your organization will enhance your IT infrastructure and help you mitigate business risks.
Posted: 10 Nov 2015 | Published: 31 Jul 2012

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