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IRC Reports
 
The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Applying IT Service Management Best Practices To Mobile
sponsored by Good Technology
WHITE PAPER: Access this white paper to discover the keys to mobilizing your ITSM approach to ensure the success of your mobile business initiatives.
Posted: 18 Jun 2015 | Published: 30 Sep 2014

Good Technology

Essential IT-as-a-service Solutions for SMBs
sponsored by Dell Software
PRODUCT OVERVIEW: This quick product sheet breaks down two cloud solutions from Dell that can enable your organization to provide bundle services to SMBs, potentially gaining you single-source IT-as-a-Service (ITaaS) provider status among your customers.
Posted: 01 Jul 2015 | Published: 31 Dec 2014

Dell Software

Overcome the Challenges Associated With New Technologies
sponsored by Peer1
VIDEO: This video highlights several challenges IT leaders face when adopting new technologies.
Posted: 20 May 2015 | Premiered: 20 May 2015

Peer1

Unisys IT Asset Management Practice
sponsored by Unisys
WHITE PAPER: View this white paper to discover a leading partner who can assist you with ITAM in 5 steps.
Posted: 06 May 2015 | Published: 01 Mar 2014

Unisys

The 5 Levels of IT Service Optimization Maturity
sponsored by TeamQuest Corporation
WEBCAST: This webcast explores the 5 levels of IT service optimization maturity and how that affects business outcomes.
Posted: 16 Jun 2015 | Premiered: Jun 16, 2015

TeamQuest Corporation

Gartner PPM & IT Governance Summit 2015
sponsored by Gartner
BROCHURE: To learn how you can adjust to the changing PPM and IT environment access this summit brochure.
Posted: 28 May 2015 | Published: 28 May 2015

Gartner
 
 
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