IRC

WHITE PAPER: Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.

Posted: 19 Aug 2011 | Published: 19 Aug 2011

PRODUCT OVERVIEW: Dell and VMware deliver a powerful, integrated virtual infrastructure that delivers outstanding degrees of control and simplicity, freeing IT staff to focus on delivering services that differentiate the business. Read this solution brief to learn more!

Posted: 02 Jun 2010 | Published: 02 Jun 2010

WHITE PAPER: Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do?

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Mergers and acquisitions (M&As) are among the biggest challenges for enterprises and their IT organisations to navigate. Conventional leadership and management techniques often are not enough.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner.

Posted: 21 Dec 2011 | Published: 21 Dec 2011

ANALYST REPORT: Dell has a full line of the latest sever and storage hardware and software to enable you to consolidate and virtualize your environment, control your costs, and satisfy all of your IT needs. To learn more about the newest line of single- and dual-socket servers and storage in the Dell lineup, please read on.

Posted: 12 May 2010 | Published: 12 May 2010

WHITE PAPER: At the beginning of each year, we survey Morrison & Foerster’s Global Sourcing Group lawyers in Asia, Europe, and the United States regarding the current state of the world’s outsourcing market and emerging trends likely to shape that market over the next twelve months.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

VIDEOCAST: In this videocast, learn how to achieve advanced application and infrastructure monitoring to ensure optimal business service performance – all with the fast, low-cost deployment of a Software as a Service (SaaS) solution.

Posted: 23 Jan 2012 | Premiered: 23 Jan 2012

VIDEO: Cloud computing and virtualization are two buzz words that have caught the IT world by storm. This video highlights the benefits and challenges of each initiative as you contemplate making the shift to these environments. Learn more here.

Posted: 13 Jun 2011 | Premiered: 13 Jun 2011