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IRC Reports
 
The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Top Ten Criteria for Selecting a Managed Services Provider
sponsored by IBM
WHITE PAPER: This white paper breaks down the top 10 criteria you should look for when selecting a managed services provider.
Posted: 02 Sep 2015 | Published: 31 Mar 2015

IBM

Strati Stands Out in Brazilian MSP Market With SolarWinds N-Able
sponsored by Solarwinds N-able
CASE STUDY: This white paper outlines how one Brazilian IT services firm was able to easily and successfully make the transition to an MSP without losing any customers. Read on to find out how they were able to provide optimal data security, as well as comprehensive data reporting for maximum customer satisfaction.
Posted: 11 Aug 2015 | Published: 11 Aug 2015

Solarwinds N-able

How to Capitalize on the Complex Cyber Threat Landscape
sponsored by LogicNow
WHITE PAPER: In this white paper, you'll discover how managed service providers and IT service providers can help their clients mitigate risk in this increasingly complex cyber threat landscape
Posted: 24 Aug 2015 | Published: 31 Dec 2014

LogicNow

Bolstering Your Mobile Mojo: The State of Enterprise Mobility
sponsored by IBM
WEBCAST: Are you struggling to keep up with your mobile users? This webcast will help you get connected with one enterprise cloud solution for your organization's mobile device management (MDM). Click here to see the benefits of your business working in the cloud.
Posted: 10 Aug 2015 | Premiered: Aug 10, 2015

IBM

Financing IT Service Platforms
sponsored by IBM
WHITE PAPER: This white paper outlines a plan for businesses to easily finance It service programs. Read on to learn how this could help your business save costs increase efficiency.
Posted: 31 Aug 2015 | Published: 31 Aug 2015

IBM

Optimized Sourcing in Hybrid IT Environments: Impacts and Improvements
sponsored by IBM
WHITE PAPER: This white paper explains how multiple-sourced, hybrid IT and business reality is developing and accelerating. Read on to find out how to manage your hybrid IT environment, as well as to engage third-party research that will assess sourcing services for your organization.
Posted: 01 Sep 2015 | Published: 30 Apr 2014

IBM
 
 
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