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The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

IT Service Automation: The Key to Improved Productivity
sponsored by ServiceNow
WHITE PAPER: In this white paper, IDC crystallizes the economic benefits of IT service automation. Read on to learn about the average annual benefits of IT service automation over five years for one data center provider.
Posted: 12 Jul 2016 | Published: 11 Jul 2016

ServiceNow

Understand and Anticipate IT Health and Risk
sponsored by TeamQuest Corporation
RESOURCE: Explore 1 way you can leverage data to get automated algorithmic-based IT health and risk calculations. Why? Anticipating the severity of future issues can allow you to be proactive with your resolution approaches. Plus, find out how you can enable connected workflows to promote seamless communication and collaboration within IT operations.
Posted: 26 Jul 2016 | Published: 26 Jul 2016

TeamQuest Corporation

The Top 10 Recommended IT Cost Optimization Ideas, 2016
sponsored by Gartner
ANALYST BRIEF: This exclusive analyst from Gartner provides techniques that are proven to consistently deliver year-over-year cost reduction, without costs returning back. Download now to review the top 10 recommendations including, creating shared-service organization for IT services, leveraging cloud services, and more.
Posted: 14 Jul 2016 | Published: 03 Feb 2016

Gartner

Investing in ITIL-Aligned ITSM Technology
sponsored by ServiceNow
EBOOK: If you believe in the benefits of ITIL, this eBook will help you connect the dots between people, processes, and technology to ensure your new ITSM initiative brings major improvements to your IT services. Read on to discover how to adopt fit-for-purpose ITSM.
Posted: 13 Jul 2016 | Published: 13 Jul 2016

ServiceNow

TVH Case Study on increasing Mobile Security Solutions
sponsored by MobileIron
CASE STUDY: This case study details how TVH found a trustworthy EMM solution that was able support multiple operating systems. Learn how they were able to: maximize employee productivity while containing IT costs, automatically assign individuals network permissions best-suited to their needs, allow for easy-access to third-party productivity apps, and more.
Posted: 19 Sep 2016 | Published: 19 Sep 2016

MobileIron

2016 DevOps Salary Report
sponsored by Puppet
RESEARCH CONTENT: This report examines the results of the 2016 State of DevOps Report, particularly in connection with data collected on salaries. Access now so you can see how your own salary stacks up against others in your region and industry.
Posted: 02 Sep 2016 | Published: 02 Sep 2016

Puppet
 
 
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