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Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

SearchCRM

Gartner PPM & IT Governance Summit 2015
sponsored by Gartner
BROCHURE: To learn how you can adjust to the changing PPM and IT environment access this summit brochure.
Posted: 28 May 2015 | Published: 28 May 2015

Gartner

FM, IT and Data Centres
sponsored by ComputerWeekly.com
ANALYST REPORT: Are Facilities and IT data centre managers implacable enemies, or is it a case of different work priorities, asks analyst Clive Longbottom.
Posted: 15 Mar 2013 | Published: 15 Mar 2013

ComputerWeekly.com

The Changing Landscape of Technology Services
sponsored by ConnectWise
EBOOK: The convergence of Mobile, Big Data, and the Cloud is setting the stage for a new way of working, collaborating and leveraging business information.  Learn more about how you need to stay on top of all these changes in technology, because this train has already left the station.
Posted: 29 Oct 2013 | Published: 29 Oct 2013

ConnectWise

11 Questions Every CIO Should Ask Their IT Manager
sponsored by Red Hat and JBoss
WHITE PAPER: What is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization? Read Red Hat's suggestions on "11 Questions Every CIO Should Ask Their IT Manager", and how Red Hat open source solutions can help.
Posted: 19 Jun 2009 | Published: 10 Jun 2009

Red Hat and JBoss

Gartner Middle East CIO Leadership Forum
sponsored by Gartner
WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
Posted: 28 Jan 2011 | Published: 28 Jan 2011

Gartner

eBook: The Shortcut Guide to User Workspace Management - Chapter 3: Tying Security to People, Not Devices
sponsored by RES Software
EBOOK: Today’s unpredictable user needn't necessarily complicate the application of security configurations. In fact, with the right technology in place, the idea of where security is applied grows less important. Replacing it is a new focus on how that security is applied. With User Workspace Management, that how  ties security to...
Posted: 27 Oct 2010 | Published: 27 Oct 2010

RES Software

Top 10 Misconceptions about Performance and Availability Monitoring
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper examines ten common misunderstandings about monitoring and offers suggestions for implementing complete end-user monitoring strategies that can adapt to today's more complex computing environments.
Posted: 13 Jun 2007 | Published: 04 Mar 2011

Hewlett-Packard Company

Working Together To Improve Strategic Planning
sponsored by Oracle Corporation
WHITE PAPER: This report reveals compelling examples of how organizations foster collaboration between finance and IT to ensure successful strategic planning.
Posted: 01 Oct 2010 | Published: 01 Oct 2010

Oracle Corporation

Extending Reach and Ensuring Effectiveness of Leadership Development: The Role of Technology-Based Learning
sponsored by Skillsoft
WHITE PAPER: This paper discusses leadership development and the role of technology-based learning in leadership development programs.
Posted: 18 Apr 2012 | Published: 01 Apr 2010

Skillsoft
 
 
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