Optimizing Service Desk Value
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
Posted: 23 Dec 2011 | Published: 23 Dec 2011
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Technology Industry Survey 2012
sponsored by ComputerWeekly.com
WHITE PAPER:
This exclusive research reveals what IT professionals really think about technology, their employers, and their careers
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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IT pay and bonus prospects in 2011
sponsored by ComputerWeekly.com
WHITE PAPER:
ROBERT WALTERS SURVEYED APPROXIMATELY 200 PROFESSIONALS WORKING IN THE IT SECTOR. THE RESULTS SHOW THAT A HIGH PROPORTION HAVE VERY MODEST SALARYAND BONUS EXPECTATIONS.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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SaaS-based Service Management: Tailor to the Business with Ease
sponsored by Nimsoft, Inc.
WHITE PAPER:
Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more.
Posted: 04 Jan 2012 | Published: 04 Jan 2012
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Gartner: The role of the IT department in mergers and acquisitions
sponsored by ComputerWeekly.com
WHITE PAPER:
Mergers and acquisitions (M&As) are among the biggest challenges for enterprises and their IT organisations to navigate. Conventional leadership and management techniques often are not enough.
Posted: 24 Oct 2011 | Published: 24 Oct 2011
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10 Security Concerns for Cloud Computing
sponsored by Global Knowledge
WHITE PAPER:
Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments.
Posted: 17 Mar 2010 | Published: 17 Mar 2010
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Reshaping IT in a Consumer Driven Era
sponsored by CA Technologies.
WHITE PAPER:
Mobile applications, smartphones, tablets, public cloud services, and social networking represent a new wave of technology adoption — one that significantly blurs the lines between business and personal domains. By unifying APM, IM, and SOM technologies, a successful service assurance implementation can focus an IT staff on business services.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
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One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST:
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: 05 Jan 2012
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A Simple Guide to the Efficient Enterprise
sponsored by Dell, Inc. and Intel
WHITE PAPER:
Recent technology advances in five key areas put efficiency gains on the fast track. Here's how Dell can help CIOs capitalize on virtualization, mobility management, storage optimization, cloud services, and automated IT management.
Posted: 05 Apr 2010 | Published: 05 Apr 2010
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A Simple Guide to the Efficient Enterprise
sponsored by Dell and VMware
WHITE PAPER:
Recent technology advances in five key areas put efficiency gains on the fast track. Here's how Dell can help CIOs capitalize on virtualization, mobility management, storage optimization, cloud services, and automated IT management.
Posted: 14 May 2010 | Published: 14 May 2010
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