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How to Meet the Growing Demands on IT: Four Steps Along the Path
sponsored by Rackspace
WHITE PAPER: Read this white paper to uncover how outsourcing opens up possibilities for your IT staff to work on more strategic projects while increasing business agility. Discover the four configurations for managing your IT staff and how to transform them into service brokers to advance your organization.
Posted: 17 Nov 2014 | Published: 11 Jul 2014

Rackspace

The Self-Service Password Reset Checklist
sponsored by Tools4ever
WHITE PAPER: This white paper will help your organization to determine whether investing in a self-service password reset solution is worth it, providing a checklist of issues that your company may encounter along the way and a number of solutions to save you time and money.
Posted: 08 Dec 2014 | Published: 08 Dec 2014


Great Customer Service Takes off at WestJet
sponsored by IBM
VIDEO: Learn why WestJet turned to IBM Security Identity and Access Management to gain a better understanding of its guests.
Posted: 09 Oct 2014 | Premiered: 24 Oct 2013

IBM

SFD Reduces Costs and Increases Productivity with SaaS
sponsored by Hewlett-Packard Company
CASE STUDY: View this white paper to learn how one organization chose to outsource their telecommunications software service to reduce their dropped calls rate from 32% down to 3%. By choosing a Software as a Solution (SaaS) service, you can avoid the costs of building in-house and reduce training and man hours to maintain the software.
Posted: 24 Nov 2014 | Published: 20 Aug 2014

Hewlett-Packard Company

Kalibrate Video Postcard
sponsored by IBM
VIDEO: This video explores how one organization was able to help a client to automate its IT service management in order to deliver more scalable services to its customers. You'll learn how this approach allowed the client to move beyond a manual, paper-based system, greatly reducing process time.
Posted: 07 Nov 2014 | Premiered: 09 Jul 2014

IBM

In demand: the culture of online service provision
sponsored by ComputerWeekly.com
ANALYST REPORT: Providing the platforms to support online applications is a must for most organisations. For those pursuing a career in IT and seeking to gain the necessary accreditations, there are higher salaries on offer and an opportunity to be part of the future of IT, say analysts Bob Tarzey and Bernt Ƙstergaard.
Posted: 03 Oct 2014 | Published: 03 Oct 2014

ComputerWeekly.com

The Future of IT Infrastructure in the Professional Services Industry
sponsored by Sungard
WHITE PAPER: This white paper shares insights gathered from the professional services sector into the future of IT infrastructure and its impact on the industry.
Posted: 29 Sep 2014 | Published: 29 Sep 2014

Sungard

Five Major Trends for MSPs to Watch
sponsored by N-able Technologies
WHITE PAPER: This informative white paper provides excellent advice for MSPs as they navigate explosive trends like cloud computing and mobility, helping them to adapt their businesses to meet customers' evolving needs and stay one step ahead of the competition.
Posted: 29 Jul 2014 | Published: 29 Jul 2014

N-able Technologies

TEB Ensures Real-Time Visibility of Banking Processes
sponsored by Hewlett-Packard Company
CASE STUDY: "We wanted to monitor the IT infrastructure through the eyes of the business, not the IT department," said Oguz Bayrakdar, IT project manager for TEB, a large Turkish bank. In this case study, discover how TSB implemented business service management (BSM) and application performance management (APM) software to achieve that goal.
Posted: 04 Jun 2014 | Published: 30 Apr 2013

Hewlett-Packard Company

Service-Oriented Configuration Management
sponsored by Pangea Systems
WHITE PAPER: This whitepaper details the core functionality and key benefits of service-oriented configuration management and offers up a four-step approach for implementation.
Posted: 26 Jun 2014 | Published: 10 Jun 2010

Pangea Systems
 
 
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