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Helpdesk Reports
 
Stage 1 ITSM eBook Consolidate Get Control of Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper examines how consolidation can help businesses overcome the seemingly never-ending challenges of the service desk. Read on to learn how IT infrastructure library best practices can play a critical role in improving the overall efficiency of service desk workloads.
Posted: 10 May 2016 | Published: 10 May 2016

ServiceNow

8 Essential Helpdesk Tools Every IT Pro Needs
sponsored by Solarwinds N-able
EBOOK: Communication is the key to success. IT helpdesk services realize this and require the best tools to bolster communication between users and IT staff. Discover the top 8 essential tools that every helpdesk service needs to succeed and a single system that delivers them all.
Posted: 19 May 2016 | Published: 29 Apr 2016

Solarwinds N-able

Stage 2 ITSM eBook: Self Service - Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER: This helpful white paper will serve as a guide through the process of replacing a frustrating and slow user experience with a single, efficient, consumer-like portal that enables convenient self-service for your users. Download now and follow this blueprint to a successful self-serving help desk.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

ServiceNow

Stage 1 ITSM eBook Consolidate Get Control of Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper examines how consolidation can help businesses overcome the seemingly never-ending challenges of the service desk. Read on to learn how IT infrastructure library best practices can play a critical role in improving the overall efficiency of service desk workloads.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

ServiceNow

Numa Networks’ Pure-Play MSP Strategy Pays Off with N-Able by Solarwinds
sponsored by Solarwinds N-able
WHITE PAPER: This case study explores how Numa Networks, a managed service provider, was able to deploy the IT channel's #1 rated RMM and MSP service automation platform.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

Solarwinds N-able

Password Management Survey
sponsored by RoboForm Enterprise
WHITE PAPER: This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
Posted: 18 Sep 2008 | Published: 18 Sep 2008

RoboForm Enterprise

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc.
WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Deployment Tool Analysis: Ghost, MDT, Snap Deploy, and SmartDeploy
sponsored by SmartDeploy
WEBCAST: Compare the following tools from Ghost, MDT, Snap Deploy and SmartDeploy that help businesses accelerate PC deployment and ease desktop support challenges. Find out how each performs in terms of simplifying and accelerating deployment of new computers, and gain an overview of the pros and cons of each solution.
Posted: 29 Mar 2012 | Premiered: Mar 28, 2012

SmartDeploy

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting
sponsored by Bit9, Inc.
WHITE PAPER: Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment.
Posted: 09 Jun 2009 | Published: 09 Jun 2009

Bit9, Inc.

One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: Sep 22, 2011

Nimsoft, Inc.
 
 
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