Avaya Aura Contact Center Scripting Demystified
sponsored by Global Knowledge
WHITE PAPER:
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Posted: 18 May 2011 | Published: 18 May 2011
|
|
|
What Value can Immidio Offer
sponsored by Immidio
WHITE PAPER:
This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits.
Posted: 23 Jan 2012 | Published: 23 Jan 2012
|
|
|
CCNA-Level Troubleshooting
sponsored by Global Knowledge
WHITE PAPER:
This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting.
Posted: 22 Nov 2010 | Published: 22 Nov 2010
|
|
|
Windows 7 and AppLocker
sponsored by Global Knowledge
WHITE PAPER:
Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.
Posted: 25 Jan 2010 | Published: 25 Jan 2010
|
|
|
Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER:
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012
|
|
|
IT Automation - IT Service Management Strategies for Success
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
Learn how to use automation to cut costs and optimize your service desk, software budget, and software management.
Posted: 21 Dec 2011 | Published: 21 Dec 2011
|
|
|
One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST:
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: 05 Jan 2012
|
|
|
Optimizing Service Desk Value
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
Posted: 23 Dec 2011 | Published: 23 Dec 2011
|
|
|
Top 10 Most Overlooked Causes of Trouble in a Cisco Network
sponsored by Global Knowledge
WHITE PAPER:
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
Posted: 06 Nov 2009 | Published: 06 Nov 2009
|
|
|
Sysinternals: Free Windows Server 2008 Utilities You Should Know About
sponsored by Global Knowledge
WHITE PAPER:
There are many free or inexpensive third-party tools available to help server and Active Directory administrators manage their environments. Learn about 5 free tools that are worth your time here.
Posted: 30 Sep 2011 | Published: 30 Sep 2011
|
|
| |
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.
|
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
All Rights Reserved,
Copyright 2000 - 2012, TechTarget |
|
|
|
|
