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Hardware Support Services Reports
Technical Support Services: Integrated Multivendor Support
sponsored by IBM
VIRTUAL ENVIRONMENT: This overview discusses how an integrated multivendor support service can provide lifecycle-based recommendations around which hardware should be kept on OEM maintenance and helps you streamline support by serving as a single point of contact. Get access now to see how this service can simplify your technical support.
Posted: 11 Nov 2015 | Premiered: 11 Nov 2015


Automated ITSM Enhances E-Government Services
sponsored by Hewlett-Packard Enterprise
CASE STUDY: This case study delves into how ictQATAR leveraged an automated IT service management (ITSM) strategy to support their vision of more efficient and accessible e-government services.
Posted: 16 Nov 2015 | Published: 31 Dec 2014

Hewlett-Packard Enterprise

Buyer's Guide: Next-Generation Service Management
sponsored by
EBOOK: In this comprehensive buyer's guide, our service management experts offer a checklist of considerations for buying next-gen ITSM software.
Posted: 26 Oct 2015 | Published: 26 Oct 2015

Edge for Operations: A Consolidated Service View
sponsored by Unisys
WHITE PAPER: View this resource to learn about Edge Service Management by Unisys, a systems that gives operations teams all the tools and information they need to quickly and effectively address a variety of IT issues and service requests. Access now and uncover what this system can do for your business today.
Posted: 20 Oct 2015 | Published: 20 Oct 2015


Inside Look: ROI Summary for Cloud-Based ITSM
sponsored by ServiceNow
RESOURCE: In this quick infographic, discover the ROI summary for a cloud-based ITSM platform. You'll gain insight into the average annual benefits per customer.
Posted: 04 Sep 2015 | Published: 04 Sep 2015


Camera Streaming Takes the "Hard" Out of Remote Hardware Support
sponsored by Citrix GoToAssit SeeIt
WHITE PAPER: In this white paper, you will learn how to expand your support reach using live camera streaming. Read on to get an exclusive look at 5 mobile streaming use cases and open up opportunities for improved customer service and new lines of business.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Citrix GoToAssit SeeIt

The Importance of Operational Excellence for IT Service Providers
sponsored by Datapipe
WHITE PAPER: In the following white paper, learn how managed IT services providers can help IT decision makers free up their time to focus on important processes that move the business forward. Read on to uncover what characteristics are necessary to have in a MSP that can provide trustworthy and valuable services for years to come.
Posted: 24 Sep 2015 | Published: 24 Sep 2015


Precedent Technologies Partners With SolarWinds N-Able to Fend Off MSP Competition
sponsored by Solarwinds N-able
CASE STUDY: This case study details how one MSP was able become more efficient through automation. Read on to learn how this company as able to spend less time manually updating systems, as well as grow its sales by 10%
Posted: 19 Aug 2015 | Published: 19 Aug 2015

Solarwinds N-able

Achieve Business Continuity with Secure and Reliable Unified Communications
sponsored by ThinkingPhones
WHITE PAPER: This white paper provides 5 steps to educating yourself on the common pitfalls when investing in a unified communications platform. Access this paper now to get insight into achieving long-term security and stability with UC.
Posted: 02 Sep 2015 | Published: 02 Sep 2015


New Demands on Cloud Service Providers Will Shape Next Generation of Winners and Losers
sponsored by Dimension Data
WHITE PAPER: Access this white paper and discover what you need to gain competitive advantage with cloud computing, including the latest in networking, virtualization, security and storage.
Posted: 29 Oct 2015 | Published: 29 Oct 2015

Dimension Data
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