Hardware Support Services

VIDEO: In today's instant on world, instant results can put your enterprise ahead of the competition. To embrace this new view, enterprise IT must overcome complexity and critical constraints. This resource explores how organizations can meet today’s instant on demands efficiently and cost-effectively.

Posted: 07 Oct 2011 | Premiered: 07 Oct 2011

WEBCAST: Today's IT teams are tasked with solving business critical availability issues and maximizing flexibility to meet their company's global demands in real-time. This resource presents how you can successfully handle these challenges by turning to a business service management approach to manage IT from the perspective of the business.

Posted: 22 Nov 2011 | Premiered: 22 Nov 2011

WHITE PAPER: With IT spending recovering, the datacentre has never been more important to business strategy.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

CASE STUDY: This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration.

Posted: 10 Oct 2011 | Published: 10 Oct 2011

WHITE PAPER: As a consequence of tightening budgets and increasing uncertainties, government organizations are looking at how to leverage cloud computing as a model to ensure greater flexibility, lower costs, more-rapid provisioning and greater focus on areas that are more domain-specific.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).

Posted: 21 Dec 2011 | Published: 21 Dec 2011

WHITE PAPER: This essential resource presents best practices for monitoring end user experience in virtual desktop infrastructure (VDI) environments. Discover the three primary components that can dynamically impact how end users experience the IT services they consume in real-time and learn more about user-centric proactive IT management.

Posted: 11 Jan 2012 | Published: 11 Jan 2012

WHITE PAPER: For many years, server-based computing has been seen as a means of, at best, providing those within highly task-based environments with a controlled desktop environment.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions

Posted: 26 Aug 2010 | Published: 26 Aug 2010

WHITE PAPER: If you knew that your business was wasting 10% of its R&D spend or 15% of its marketing budget, you would do something about it. Very quickly

Posted: 20 Oct 2011 | Published: 20 Oct 2011