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ALSO CALLED: Computer Support Services, Hardware Maintenance Services, Managing Hardware, Systems Maintenance Services, Hardware Services, Support Services, Hardware Support Services, Hardware Maintenance and Support Services
DEFINITION: Services that repair or optimize hardware, including basic installation, contract maintenance. The service might also include telephone troubleshooting.
Hardware Management Services Reports
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Adopt Gartner's IT Vendor Management Competency Model to Improve Capability and Accelerate Performance
sponsored by Gartner
WHITE PAPER: In this white paper, Gartner offers a competency model that allows IT vendor management leaders evaluate and create a robust development program. It offers information on the key challenges organizations face, along with recommendations for IT vendor management leaders.
Posted: 28 Jun 2016 | Published: 08 Aug 2015

Gartner

All the Help Desk You Need
sponsored by Solarwinds N-able
WHITE PAPER: This informative guide explores one company's help desk manager platform and how it can enhance your services.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

Solarwinds N-able

An All-In-One Managed Services Platform For Better IT Service
sponsored by Solarwinds N-able
WHITE PAPER: In this white paper, discover a tool that can help your MSP organization to provide automated monitoring and management, quicker customer service, and more.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

An All-In-One Solution For Better Monitoring, Management And Support
sponsored by Solarwinds N-able
WHITE PAPER: This white paper describes how your IT services  business can provide reliable support, automated maintenance and more with the right tools and software.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

An ITIL eBook That Is Not Boring
Your pain-free guide to ITIL and Service Strategy
sponsored by ServiceNow
EBOOK: This feature eBook offers a back to the basics approach to understanding ITIL – how it works, why it's important, and how it can ultimately benefit your IT service delivery process. Download now and follow this blueprint through the 5 stages of ITIL.
Posted: 12 Jul 2016 | Published: 11 Jul 2016

ServiceNow

Analyst Perspective: The Maturing MSP Market
sponsored by Commvault
VIDEO: In this brief webcast, analyst Tim Harmon discusses the maturing managed service provider (MSP) market and the need for advanced service capabilities that focus on specific vertical industries. Watch now to see how you can reap the benefits of trusting and dependent customers with a more specialized, valued service.
Posted: 19 Apr 2016 | Premiered: 08 Feb 2016

Commvault

Analyst Report: 8 Building Blocks to Ensure Successful Digital Transformations
sponsored by Gartner
WHITE PAPER: Discover the 8 essential building blocks of successful digital workplace initiatives in this Gartner report. Find recommendations for everything IT leaders need to enact digital change – from strategic planning to digital workplace technologies to consider.
Posted: 18 Jul 2016 | Published: 27 Feb 2015

Gartner

Analyst's take: Managing IT in an economic downturn
sponsored by ComputerWeekly.com
WHITE PAPER: As companies face the prospect of a recession, IT is even more challenged to justify and deliver value while avoiding risky projects.  This is not the time to slash budgets; instead, follow a few rules to simplify decision making and focus your investment in areas that deliver the greatest return.
Posted: 20 Oct 2011 | Published: 04 Mar 2011

ComputerWeekly.com

Analyst's take: Nucleus Research's top 10 IT predictions for 2010
sponsored by ComputerWeekly.com
WHITE PAPER: The cloud continues to drive both rapid ROI and new ISV business models.  Beyond the cloud, expect 2010 to bring greater use of analytics, automation, and CRM, and a permanent shift in structural unemployment.  Bid auf Wiedersehen to the vendors who still haven’t gotten it.
Posted: 24 Oct 2011 | Published: 26 Jan 2011

ComputerWeekly.com

Ansible In Depth: A Playbook for Complex IT Orchestration
sponsored by Red Hat
WHITE PAPER: Discover in this white paper an in-depth overview of IT configuration management, deployment, and orchestration tool Ansible, accessible for all skill levels and purpose-built for easily deploying workloads to public and on premise clouds.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

Red Hat

Are you Ready to Thrive in the API World?
sponsored by Axway
WHITE PAPER: As "traditional IT" starts to come to an end, enterprise IT will need to embrace APIs in order to ensure security, reliability and control. Download this white paper to uncover 10 action items for getting your organization ready to thrive in the API world.
Posted: 10 Mar 2016 | Published: 10 Mar 2016

Axway

Accelerate Windows 7 Migration with User Virtualization
sponsored by AppSense
WHITE PAPER: The Microsoft workstyle is changing. The old desktop computer is being replaced by the digital generation and fast-paced, tech-savvy devices. Access this resource to learn about the new Microsoft workstyle, which promotes anywhere connection, intelligent infrastructure, cloud management and multiple Windows-based devices.
Posted: 03 Oct 2012 | Published: 01 Feb 2012

AppSense

Accelerate Your Data Processing in the Cloud with Amazon Web Services and RightScale
sponsored by RightScale
WEBCAST: In this Webinar, we show you how to improve your processing of real time financial analytics with RightScale and AWS. We show a live demonstration of how a hedge fund would run a scalable grid application environment that is automated, resilient to errors, and auditable.
Posted: 06 Apr 2010 | Premiered: Mar 17, 2010, 12:00 EDT (16:00 GMT)

RightScale

Achieving Actionable Insights from IT Operations Big Data
sponsored by IBM
VIDEO: IT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance.
Posted: 20 Nov 2013 | Premiered: 20 Nov 2013

IBM

Alfred University Case Study: Higher Returns for Higher Education
sponsored by Dell, Inc.
CASE STUDY: Read this case study to learn how Alfred University saved 80% on hardware, refreshing SunGard Higher Education Banner Unified Digital Campus infrastructure with Dell servers.
Posted: 02 Jul 2010 | Published: 01 Nov 2009

Dell, Inc.

All Clouds are Not Created Equal: A Logical Approach to Cloud Adoption in Your Company
sponsored by IBM
WHITE PAPER: You've decided to make the leap to the cloud, but with so many different configurations offered by multiple providers representing different degrees of benefits and risks, how do you even begin to determine the approach that will best suit your organisation's unique needs? Read this white paper to find guidance to help you make sense of the cloud.
Posted: 31 Jul 2012 | Published: 29 Feb 2012

IBM

Amplifying the Signal in the Noise of IT Monitoring
sponsored by Zenoss, Inc.
WHITE PAPER: This case study details the value of moving past the traditional, fragmented approach to IT monitoring.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

Zenoss, Inc.

Analytics Solutions for LinuxONE: An Overview
sponsored by IBM
PRODUCT OVERVIEW: In this resource, you will discover how LinuxONE extracts insights and scales effortlessly to meet your big data and analytics demands. Read on to learn how it can provide your enterprise with high performing business intelligence (BI) and cost effectively meet your availability expectations with IT operations analytics.
Posted: 25 Feb 2016 | Published: 31 Aug 2015

IBM

ASG-Discovery and Dependency Mapping (ASG-DDM)
sponsored by ASG Software Solutions
WHITE PAPER: This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
Posted: 23 Feb 2010 | Published: 23 Feb 2010

ASG Software Solutions

Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft
sponsored by Nimsoft, Inc.
CASE STUDY: Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.
Posted: 04 Nov 2009 | Published: 04 Nov 2009

Nimsoft, Inc.

Automating IT Configuration Controls with Oracle Enterprise Manager Configuration Change Console
sponsored by Oracle Corporation
WHITE PAPER: This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications.
Posted: 10 Sep 2009 | Published: 16 Oct 2008

Oracle Corporation

Automating Your IT Processes for Long Term Success
sponsored by Automic
WHITE PAPER: Access this white paper to find out if automating certain IT operations can help lessen the burden on your IT staff while simultaneously improving the end user experience.
Posted: 24 Nov 2014 | Published: 24 Nov 2014

Automic

Bare Metal Clouds: The Pros and Cons of a Non-Virtualized Option
sponsored by IBM
WHITE PAPER: This informative guide explores the pros and cons of a "bare metal cloud" – a cloud service that is not virtualized.
Posted: 08 Jul 2015 | Published: 17 Jan 2014

IBM

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL TRADESHOW: Access this resource to learn how to optimize operations, performance, analytics, automation and delivery of your IT services in today's complex on-premise, hybrid and cloud environments. You'll be able to select from a wide array of content in different media formats to help you make smarter decisions now and for your organization's future.
Posted: 27 Oct 2014 | Premiered: Oct 27, 2014

IBM

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL ENVIRONMENT: Access this resource to learn how IBM can help you with the Operations, Performance, Analytics, Automation and Delivery of your IT services in today's complex on-prem, hybrid and cloud environments. You'll be access a wide array of content in different media format to help you make smarter decisions now and for your organization's future.
Posted: 28 Oct 2014 | Premiered: 28 Oct 2014

IBM
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