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ALSO CALLED: Computer Support Services, Hardware Maintenance Services, Managing Hardware, Systems Maintenance Services, Hardware Services, Support Services, Hardware Support Services, Hardware Maintenance and Support Services
DEFINITION: Services that repair or optimize hardware, including basic installation, contract maintenance. The service might also include telephone troubleshooting.
Hardware Management Services Reports
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Global sourcing trends 2011
sponsored by ComputerWeekly.com
WHITE PAPER: At the beginning of each year, we survey Morrison & Foerster’s Global Sourcing Group lawyers in Asia, Europe, and the United States regarding the current state of the world’s outsourcing market and emerging trends likely to shape that market over the next twelve months.
Posted: 24 Oct 2011 | Published: 26 Jan 2011

ComputerWeekly.com

Hands in the Air (HITA) Music Streaming App Delivers Waitless Streaming with IBM
sponsored by IBM
WHITE PAPER: See how SLLIN was able to add the stability and scalability they so badly needed to cater to their growing customer base. Their robust infrastructure can now seamlessly adjust to any fluctuations in user demand and automatically scale to keep pace with capacity demands.
Posted: 14 Jun 2016 | Published: 01 May 2016

IBM

How to Benefit from Analyzing Virtualization Performance
sponsored by SearchServerVirtualization
VIRTUAL ENVIRONMENT: Culling the right performance data, from both physical and virtual servers, is a challenge unto itself; however, it's a challenge made all the more complicated when there's also no clear consensus on the tools and techniques for monitoring this performance. Luckily, this classroom can help.
Posted: 28 Jul 2014 | Premiered: 29 Jul 2014

SearchServerVirtualization

How to Conquer IT Costs with Portable Red Hat Enterprise Linux
sponsored by Red Hat
VIDEO: Tune into this video to learn how a transition to Red Hat Enterprise Linux can reduce costly downtime, migration time, and TCO in your organization. Take advantage of a platform that supports business-critical workloads with 99.999% uptime and creates scalable, high-performing IT for next-gen infrastructure.
Posted: 13 Jul 2016 | Premiered: 14 Apr 2014

Red Hat

How to manage emerging technology in IT
sponsored by ComputerWeekly.com
WHITE PAPER: Different Emerging Information Technologies (EIT) have different impacts upon a business. Some EIT should be used as technical tools for supporting business to make business more efficient or effective; othersshould be used as strategic tools for leading, not merely supporting, a business to make a difference.
Posted: 21 Oct 2011 | Published: 10 Feb 2011

ComputerWeekly.com

How to Overcome The Top ITSM Challenges
sponsored by Matrix42
WHITE PAPER: In this white paper, learn how you can overcome the top IT service challenges by leveraging an integrated ITSM strategy. Discover how this approach can enable easier management, happier customers, lower business risk, and more.
Posted: 02 Mar 2016 | Published: 31 Dec 2015

Matrix42

How to Use Project Services to Accelerate Infrastructure Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: When faced with choosing whether to pursue outsourcing transformation services or a project-based approach, this exclusive report can help by providing the information you will need to simplify the decision making process.
Posted: 27 Jun 2016 | Published: 01 Sep 2015

Hewlett Packard Enterprise

Government Department saves millions in one of the world's largest modernizations
sponsored by HP
CASE STUDY: This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration.
Posted: 10 Oct 2011 | Published: 10 Oct 2011

HP

Greencore Cloud Case Study: Taking a Bite out of Operational Cost & Business Risk
sponsored by Adapt Services
CASE STUDY: In this case study, discover how Greencore decided to outsource its IT infrastructure to Adapt, gained a customized, consistent application ecosystem, and experienced a number of other benefits, including: a 25% reduction in data center costs, increased performance, security, and availability, acquisition-friendly infrastructure, and more.
Posted: 04 Apr 2016 | Published: 04 Apr 2016

Adapt Services

Grow Your Business : HP AllianceOne Partner Program
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This resource details a partnership program specifically designed for resellers and service providers that offers an integrated set of technical, marketing, sales and collaboration services to help you grow your business and better meet today's customer needs.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

Hewlett Packard Enterprise

Guide to Successful IT Business Services
sponsored by Hewlett Packard Enterprise
EGUIDE: Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships.
Posted: 09 Dec 2011 | Published: 09 Dec 2011

Hewlett Packard Enterprise

Hardware Neutral Imaging with ImageX: The Ghost Killer
sponsored by Global Knowledge
WHITE PAPER: Learn how ImageX can help facilitate successful image management and lower the total cost of ownership of your Vista implementation.
Posted: 14 Mar 2007 | Published: 01 Mar 2007

Global Knowledge

Harnessing the Power of Unified IT Monitoring
sponsored by CA Technologies.
VIDEO: This informative video details how technology can help you advance IT and your organization to help keep customers coming back.
Posted: 25 Jun 2014 | Premiered: 25 Apr 2014

CA Technologies.

Helping Enterprises Succeed: Responsible Corporate Strategy and Intelligent Business Insights
sponsored by SAP America, Inc.
WHITE PAPER: This Executive Insights paper describes how the combination of EPM and GRC solutions is now more critical than ever for business success. This document also discusses how EPM and GRC must be linked to business intelligence tools and supported by comprehensive services to ensure that the data generated is used appropriately.
Posted: 20 Sep 2010 | Published: 20 Sep 2010

SAP America, Inc.

Hitachi IT Operations Analyser Software: One Tool to Monitor Your IT Infrastructure
sponsored by Hitachi Data Systems
WHITE PAPER: Today’s demands for greater efficiency, availability and performance in the IT field are commonly expected but rarely achieved with the constraints of IT resources. This resource explores one tool that can help monitor your entire IT infrastructure to simplify operations management, improve service levels, and reduce costs.
Posted: 06 Dec 2011 | Published: 06 Dec 2011

Hitachi Data Systems

Holistic Master Data Management Solutions and Services: Establishing the Foundation for Increasing Business Value
sponsored by Accenture
WHITE PAPER: Master data management solutions helps organizations maximize the value of postmerger integrations, manage the product lifecycle, meet regulatory requirements and improve the effectiveness of transactional and reporting systems.
Posted: 26 Jun 2008 | Published: 01 Jan 2007

Accenture

Hosted ITSM Toolset Provides Key Monitoring and Management Benefits
sponsored by CA Technologies.
CASE STUDY: To keep up in an increasingly global business climate, companies must have effective incident and change management processes in place. This case study recommends a hosted ITSM toolset that can help you maintain better control over your IT infrastructure, no matter where it is physically located.
Posted: 28 Jun 2012 | Published: 28 Jun 2012

CA Technologies.

How a Center of Excellence Can Boost Automation Benefits
sponsored by BMC-Accenture
WHITE PAPER: Today’s organizations are looking towards automation as a way to reduce costs and improve efficiency. Automation can help reduce capital expenditures by enabling businesses to retire administrative applications. It also minimizes risks and lowers labor costs. Access this resource to learn more about what automation can do for your company.
Posted: 13 Jan 2012 | Published: 13 Jan 2012

BMC-Accenture

How are Software as a Service technologies impacting the IT landscape?
sponsored by CA Technologies.
EGUIDE: Software as a Service (SaaS) is rapidly changing the IT landscape, yet brings many issues that must be addressed. This expert FAQ guide discusses how to tackle many daunting SaaS challenges for IT management and provides insight into optimal SaaS monitoring.
Posted: 23 Aug 2013 | Published: 23 Aug 2013

CA Technologies.

How one Australian Company Built Efficiencies Around their All-Star Team
sponsored by ConnectWise
WHITE PAPER: This white paper describes how IT solution provider PowerNET implemented an integrated business process management and sales analytics system to create profitability through efficiency.
Posted: 19 Feb 2015 | Published: 19 Feb 2015

ConnectWise

How Private Cloud Can Maximize IT Services
sponsored by Dell and VMware
EGUIDE: This cloud e-guide offers expert advice on the key differences to consider when weighing public and private cloud models as well as discusses the benefits a private cloud environment can offer your business to maximize IT services.
Posted: 06 Mar 2013 | Published: 06 Mar 2013

Dell and VMware

How to Achieve Success with Cloud and Big Data
sponsored by IBM
WHITE PAPER: This white paper explores how you can use modern workload automation, data analytics, and cloud capabilities to easily manage workloads and apps in an increasingly complex IT environment.
Posted: 04 Apr 2014 | Published: 12 Mar 2014

IBM

How to Address Your Top Tech Problems
sponsored by AT&T Corp
WHITE PAPER: For companies without full-time IT staff, affordable tech support is especially important. Subscription services like AT&T Tech Support 360SM can be a great solution for wireless network configuration, e-mail, office application and computer performance problems, mobile device setup, virus removal and other troublesome support issues.
Posted: 04 Aug 2010 | Published: 04 Aug 2010

AT&T Corp

How to Avoid 4 Growth-Defying IT Dilemmas
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money.
Posted: 29 Apr 2013 | Published: 29 Apr 2013

ServiceNow

How to Meet the Growing Demands on IT - 4 Steps along the Path
sponsored by Rackspace
WHITE PAPER: This white paper details a four step process you must take in order for IT to stay ahead of your growing demands.
Posted: 18 Jun 2014 | Published: 18 Jun 2014

Rackspace
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