Functional Specs

WHITE PAPER: Support contracts are becoming crucial aspects of IT management as IT environments are becoming increasingly sophisticated. Examine the trends propelling the support services market, and discover the importance of continuing post-warranty support.

Posted: 26 Apr 2012 | Published: 26 Apr 2012

EGUIDE: Desktop virtualization is proven to deliver significant benefits, but deployments can introduce many new challenges. This resource explores how to ease the transition by choosing the right virtual desktop solution for your organization. Discover the top benefits you can enjoy and learn what factors to consider when evaluating platforms.

Posted: 01 May 2012 | Published: 01 May 2012

WHITE PAPER: This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

WHITE PAPER: Access this resource to discover the ways that application performance management (APM) creates an agile IT environment that offers measurable benefits, including improved end-user satisfaction, increased efficiency, and greater support of business objectives.

Posted: 08 May 2012 | Published: 08 May 2012

WHITE PAPER: This resource examines the challenges and benefits of IT certification and includes tips for improving pass rates.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

WEBCAST: Access this webcast to learn how Lexmark International, a company with offices in over 170 companies, was able to streamline IT management to improve overall business processes. Discover the importance of 360-degree visibility into all aspects of the business and how modernizing IT management leads to benefits such as higher customer retention.

Posted: 09 May 2012 | Premiered: 09 May 2012

WHITE PAPER: Data center infrastructure management (DCIM) offers data center managers countless benefits as it brings facilities and IT together to achieve increased availability, efficiency, and cost savings. Access this white paper to discover what components make up an enterprise-grade DCIM strategy and what to look for in a DCIM vendor.

Posted: 15 May 2012 | Published: 15 May 2012

WHITE PAPER: This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

VIDEOCAST: This video discusses how one organization utilized advanced storage solutions to improve performance levels by 300% and drive customer value.

Posted: 06 Apr 2012 | Premiered: 06 Apr 2012

VIDEO: Discover how your business can leverage automation and intelligent decision-making to address real-world virtualization challenges in this essential resource. Find out how these technologies can increase the efficiency and scalability of your virtual environment.

Posted: 25 Apr 2012 | Premiered: 25 Apr 2012