FFA

WEBCAST: As many organisations attempt to streamline their business processes, many are turning to capture in various areas of their business.This webcast explores the benefits of mobile capture as the final step in your capture strategy. Continue on for six reasons why you need a mobile capture strategy.

Posted: 06 Mar 2013 | Premiered: Dec 31, 2012

RESEARCH CONTENT: A strategic mobile deployment plan is at the heart of a successful field service organization.  Read this report from the Aberdeen Group to learn the secrets to success from companies that achieved excellence in day-to-day execution, strategic planning, and workforce management.

Posted: 20 Mar 2013 | Published: 31 Jul 2012

CASE STUDY: This brief case study illustrates how Rheem Australia, a water heater technology and manufacturing company, selected a third-party mobile technology to replace their outdated radio network and deliver a mobile strategy to enable field technicians to process SAP transactions from mobile devices anywhere, at any time.

Posted: 07 May 2013 | Published: 07 May 2013

CASE STUDY: Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.

Posted: 25 Feb 2009 | Published: 25 Feb 2009

WHITE PAPER: This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.

Posted: 19 Feb 2010 | Published: 01 Jul 2009

WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.

Posted: 19 May 2008 | Published: 26 Nov 2007

WHITE PAPER: A key element and requirement for optimization is the ability to manage field resources.

Posted: 28 Feb 2008 | Published: 01 Jan 2005

WEBCAST: This brief video introduces an analytics platform that combines predictive analytics with what-if analysis, giving CFOs valuable insight into financial performance and paving the way for smarter, more reliable enterprise decision-making.

Posted: 26 Apr 2013 | Premiered: Jun 30, 2012

WHITE PAPER: This evaluation from Forrester looks at both the current capabilities of vendors to support cases and their potential to support projects and operations. Read now for an in-depth smart process application evaluation so you can make a more informed decision.

Posted: 16 May 2013 | Published: 16 May 2013

WHITE PAPER: Business survival in the age of the smart consumer means empowering your customers to shop how and when they want. In this white paper, find the results of a recent survey of more than 30,000 consumers and uncover the key trends shaping the world of retail.

Posted: 07 May 2013 | Published: 28 Feb 2011