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Case Study: Humana Makes Software Development Customer-Centric
sponsored by Pivotal
VIDEO: In this exclusive video, you'll discover how your organization can design and build a unique, personalized customer experience. Watch now to learn from Humana's success.
Posted: 22 Jul 2015 | Premiered: 07 Jul 2015

Pivotal

Why Traditional ESPs Aren't Cutting It for Email Marketers
sponsored by Adobe EchoSign
WHITE PAPER: The information in the following white paper is derived from more than 260 surveyed email marketers. Learn current email service provider (ESP) methods from industry professionals, in addition to their challenges with existing email programs.
Posted: 12 Jun 2015 | Published: 12 Jun 2015

Adobe EchoSign

Computer Weekly – 2 June 2015: Google's big data vision
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we examine Google's 11-year big data journey from MapReduce to Cloud Bigtable. We look at the role of mobile technology in helping to join up health and social care. And John Lewis IT director Paul Coby talks about creating an omni-channel retailer. Read the issue now.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

ComputerWeekly.com

Solving Contact Center Crises Before they Happen
sponsored by IR
WHITE PAPER: This white paper explores how to detect and solve contact center problems before they affect customers.
Posted: 29 May 2015 | Published: 17 Dec 2014

IR

Ensuring Contact Center Performance
sponsored by IR
WHITE PAPER: Due to overwhelming demand for this live webcast, we're making the slides available for you to download now if you missed out on the presentation. Access the slides now to learn how you can ensure your call center maintains the level of performance you need to succeed.
Posted: 29 May 2015 | Published: 31 Mar 2015

IR

Web Content Management Systems Try to Do it All
sponsored by Rackspace
EGUIDE: In this e-guide, readers will find best practices, advice, and real-life insight into how WCM systems have been used to improve the customer experience. Read now to learn more.
Posted: 09 Jul 2015 | Published: 09 Jul 2015

Rackspace

An Analytics Overview
sponsored by Salesforce.com
VIDEO: This brief video puts the spotlight on cloud analytics. Learn the value of delivering insights to company-wide teams without the need to log IT requests, increasing the amount of pertinent questions that uncover new opportunities.
Posted: 11 Jun 2015 | Premiered: 15 Oct 2014

Salesforce.com

Workforce Optimization and the Stellar Customer Experience
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: Studies show that 57% of your peers can relate improved customer experience to revenue/profit growth. This white paper is designed to help you understand what your customers expect from their experience, so read on and discover how leveraging workforce optimization tools can help deliver a positively memorable event for your audience.
Posted: 22 Jul 2015 | Published: 15 Apr 2015

Interactive Intelligence, Inc.

Deliver a Customer Experience That's Personalized, Smarter, and Faster
sponsored by Salesforce.com
EBOOK: In this e-book, you'll learn about one product that can enable your customer service team to deliver a customer experience that's smarter, more personalized, and faster than ever before.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Salesforce.com

5 Key Strategies for Successful Mobile Engagement
sponsored by IBM
RESOURCE: Access this resource and learn the 5 key strategies that enhance your brand presence and improve customer engagement in a business world dominated by mobile technologies.
Posted: 01 Jul 2015 | Published: 31 Oct 2014

IBM
 
 
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