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Enterprise CRM

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Enterprise CRM Reports
 
SaaS CRM Best Practices
sponsored by Salesforce.com
EGUIDE: This eGuide on SaaS CRM reviews best practices for negotiating a service-level agreement (SLA). In addition, read on to learn how to strategically integrate key business applications to streamline data and improve customer experience management.
Posted: 08 Jul 2015 | Published: 08 Jul 2015

Salesforce.com

Case Study: Kaffee Partner Perks up Sales Revenues and Customer Loyalty
sponsored by IBM
CASE STUDY: This brief case study examines how a leader in coffee systems delved deeper into buyer behavior insights and succeeded in tailoring product offers to customers' individual demands. Learn how these actions can improve conversion rates and boost sales within your own organization.
Posted: 05 Aug 2015 | Published: 31 Jan 2014

IBM

Acquire, Grow, and Retain Customers: The Business Imperative for Big Data and Analytics
sponsored by IBM
WHITE PAPER: This white paper presents strategies for gaining a holistic view of your customers with big data and analytics. Discover detailed approaches for effectively using these technologies as well as four beneficial outcomes.
Posted: 05 Aug 2015 | Published: 31 Dec 2013

IBM

The 2015 Guide to More Insightful Marketing
sponsored by Microsoft
WHITE PAPER: In this white paper, you'll learn how to enable your marketing team to seamlessly go from planning to execution to measure campaigns across multiple channels.
Posted: 05 Aug 2015 | Published: 17 Sep 2014

Microsoft

Case Study: Turn Big Data and Analytics into Big Results
sponsored by IBM
VIDEO: In this video, C Spire's brand platforms and analytics manager Justin Croft illustrates his company's success with business analytics. Discover your own success with these tools when you learn how to be effective with customer insights.
Posted: 03 Aug 2015 | Premiered: 03 Aug 2015

IBM

Improve Customer Experience Through the Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER: In this white paper you will learn why the best way to improve the customer experience is through service. Access this resource now to discover why 63% of consumers say customer experience is the most important factor in their choice of brand.
Posted: 13 Aug 2015 | Published: 13 Aug 2015

Calabrio, Inc.

Rethinking Your Approach to Mobile Business
sponsored by Dell, Inc.
WHITE PAPER: Access this white paper to learn about the IDEA cycle approach to embracing a mobile mindset.
Posted: 16 Jul 2015 | Published: 24 Jan 2014

Dell, Inc.

Employing WCM Systems to Improve the Customer Experience
sponsored by Rackspace
EGUIDE: This expert e-guide reveals best practices, advice, and real-life insight into how WCM systems have been used to improve the customer experience. Delve into content that drives users with strategies that make engagement possible.
Posted: 08 Jul 2015 | Published: 08 Jul 2015

Rackspace

2015 Gartner Report: Critical Capabilities for Contact Center Infrastructure
sponsored by Genesys
WHITE PAPER: This must-read report presents an easy-to-follow strategy for choosing the right contact center platform to deliver sustainable and competitive customer experiences.
Posted: 11 Aug 2015 | Published: 18 May 2015

Genesys

Customers Come First: A Metro Bank Microsoft Dynamics Case Study
sponsored by Microsoft
WEBCAST: This webcast serves as a case study of Metro Bank, and explains how they revolutionize banking by using their CRM as their customer platform. Click here to see the highlights of Microsoft Dynamics at work.
Posted: 12 Aug 2015 | Premiered: Dec 31, 2013

Microsoft
 
 
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