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Enterprise CRM Reports
Tips for Creating Smarter, More Effective Email Marketing
sponsored by Harte Hanks
RESOURCE: For many marketers email remains one of the most powerful marketing tools avaialble. When used correctly, it can have a huge impact on your ROI and drive sales. This blog post outlines how marketers can use email more effectively. Read now to discover how you can create a stronger, smarter email campaign with 4 strategic tips.
Posted: 16 Sep 2015 | Published: 31 Aug 2015

Harte Hanks

Creating an Effective Social Media Strategy
sponsored by Microsoft
EGUIDE: Access this expert e-guide to examine ways to get noticed on social media and bond with your audience. Additionally, you'll learn why companies need to look within and make sure their company culture is set up for success before embarking on implementing a social CRM program.
Posted: 09 Oct 2015 | Published: 09 Oct 2015


All Aboard! Next Stop: Digital Transformation
sponsored by IBM
RESOURCE: See how different lines of business can come together in new ways to deliver an engaging, end-to-end customer experience in this visual resource. Learn how your organization can devise your own unified digital customer experience strategy to drive your unique business initiatives.
Posted: 15 Sep 2015 | Published: 15 Sep 2015


Improving the Customer Experience: Why Integration is Key
sponsored by Microsoft
EGUIDE: This e-guide will provide best practices and tactics to take to help overcome these integration challenges. Discover how to overcome challenges like limiting customer data silos and the transition to multichannel integration by accessing this resource now.
Posted: 08 Oct 2015 | Published: 08 Oct 2015


The Customer Experience: the Journey from Good to Great
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: In this paper we pose and respond to a series of questions to guide you through the journey of providing a better customer experience.
Posted: 17 Aug 2015 | Published: 17 Aug 2015

Interactive Intelligence, Inc.

Best Practices for Contact Center Routing
sponsored by Genesys
WHITE PAPER: This white paper provides a step by step guide, with use cases and examples, to help you build a flexible and effective contact center routing strategy.
Posted: 06 Aug 2015 | Published: 17 Sep 2014


Enable Your Digital Value Chain with a Digital Business Platform
sponsored by SAP America, Inc.
WHITE PAPER: This white paper discusses how to create innovative business models, optimize business processes, and improve agility to avoid missing sales and profits in the digital era. By learning how to simplify these strategies, you can run your business in real-time.
Posted: 10 Aug 2015 | Published: 10 Aug 2015

SAP America, Inc.

Stay Connected With Customers, Wherever They Roam
sponsored by SearchCRM
EBOOK: In this handbook, consultant Steve Robins explains how mobile location-based services work, the benefits of using them, and the potential risks. Then, executive editor Lauren Horwitz writes about how retailer Nordstrom has adopted beacon technology to better assist in-store customers.
Posted: 04 Sep 2015 | Published: 04 Sep 2015


Stay Connected With Customers, Wherever They Roam
sponsored by SearchCRM
EBOOK: Companies are using mobile location-based services to make shopping and marketing better for the customer -- and for themselves.
Posted: 06 Oct 2015 | Published: 06 Oct 2015


Speed, Scale, Security: Orchestrating a Great Download Experience
sponsored by Limelight Networks, Inc.
WHITE PAPER: This white paper describes which systems, infrastructures, and processes can make your software available faster despite latency challenges. Learn how to optimize quick and efficient delivery of your files.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

Limelight Networks, Inc.
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