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Energy Department Reports
 
Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

SearchCRM

15 Top-Paying Certifications for 2016
sponsored by Global Knowledge
WHITE PAPER: This article provides a review of the 15 top-paying certifications. Included is a brief description of each, as well as the average salary each certification commands based on the 2016 IT Skills and Salary Survey conducted by Global Knowledge in the fall of 2015.
Posted: 23 Feb 2016 | Published: 23 Feb 2016

Global Knowledge

You've Completed ITIL® Foundation: Now How to Implement It
sponsored by Global Knowledge
WHITE PAPER: Shortly after being awarded an ITIL® Foundation certification, a recipient's natural inclination is to ask: "Now what? How do I take the best practices I've learned and apply them to my organization?"
Posted: 20 Dec 2016 | Published: 01 Nov 2016

Global Knowledge

Cloud Computing by Government Agencies: Meeting Business and Security Challenges in the Cloud
sponsored by IBM
TECHNICAL ARTICLE: This article briefly describes the procurement challenges and then jumps into advising government cloud service purchasers on the positives and negatives of security in the cloud, and how to manage their potential vendors' security risks. Read on to learn more.
Posted: 13 Sep 2010 | Published: 17 Aug 2010

IBM

Guard Data In Government Environments by Implementing Continuous Diagnostics and Mitigation
sponsored by IBM
WHITE PAPER: This resource features a cost-effective automated diagnostics and mitigation security solution that offers continuous protection and is easily integrated with existing systems.
Posted: 09 May 2014 | Published: 31 Dec 2013

IBM

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements
sponsored by SAP America, Inc.
WHITE PAPER: By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered.
Posted: 02 Sep 2010 | Published: 02 Sep 2010

SAP America, Inc.

Did North Korea Rob Bangladesh Bank?
sponsored by Booz Allen Hamilton
WHITE PAPER: Learn about North Korea's plausible involvement in the 2016 Bangladesh Bank theft. Discover the reasons for it, the actors behind the cyber thefts and the tools they could have used to carry out their malicious mission.
Posted: 25 Oct 2016 | Published: 22 Jun 2016

Booz Allen Hamilton

Profiling an Enigma: The Mystery of North Korea’s Cyber Threat Landscape
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This highly interesting resource delves into North Korea's cyber threat landscape, deeply analyzing what is known about the regime's capabilities and motives, which are largely shrouded in secrecy.
Posted: 05 Feb 2015 | Published: 29 Aug 2014

Hewlett Packard Enterprise

Roadmap to Effective eGovernment
sponsored by EMC Corporation
WHITE PAPER: Learn how roadmap to effective eGovernment provides you with a pragmatic, manageable and cost-effective guide to identify which pieces of your information infrastructure can be strengthened to become a high-performance government agency.
Posted: 09 Dec 2010 | Published: 09 Dec 2010

EMC Corporation

The Changing Role of the CIO
sponsored by Hewlett-Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 28 Nov 2012 | Published: 28 Nov 2012

Hewlett-Packard Enterprise
 
 
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