9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider
sponsored by Voxeo
WHITE PAPER:
This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
Posted: 13 Mar 2012 | Published: 13 Mar 2012
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Retail Forever Transformed a quiet storm ignited by the iPad
sponsored by Apperian, Inc.
CASE STUDY:
Discover how Apperian’s EASE assisted one retail company with the deployment and management of applications.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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Unleashing Microsoft SharePoint Server 2010's Web Content Management Features with DocAve
sponsored by AvePoint, Inc.
WHITE PAPER:
This white paper discusses the requirements for dynamic websites in today's hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAveSoftware Platform enhances the native WCM functionality SharePoint offers.
Posted: 01 Aug 2011 | Published: 01 Aug 2011
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Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
sponsored by Voxeo
WHITE PAPER:
This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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The Top 10 Technical Considerations for Evaluating E-Commerce Platforms
sponsored by Oracle Corporation
WHITE PAPER:
This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
Posted: 23 Jul 2010 | Published: 23 Jul 2010
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MarketScope for IVR Systems and Enterprise Voice Portals
sponsored by Voxeo
ANALYST REPORT:
This Gartner analyst report reviews top IVR products and examines the strengths and weaknesses of each.
Posted: 13 Mar 2012 | Published: 13 Mar 2012
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Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO:
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010
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Choosing the right contact center technology
sponsored by NACR
EGUIDE:
Read this SearchCRM.com e-guide to gain a better understanding of building a multichannel contact center and eight tips for enhancing the customer service in your contact center.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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Increase Call Center Service and Efficiency
sponsored by NACR
CASE STUDY:
Having a functional communications system is imperative to deliver outstanding customer service and achieve great operational efficiencies.
Posted: 10 Feb 2012 | Published: 10 Feb 2012
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How Do You Evaluate Which On-Demand CRM Solution is Right for You?
sponsored by Oracle Corporation
WHITE PAPER:
The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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