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Maximize Your Collaboration Investment by Choosing the Right Services Approach
sponsored by Cisco Systems, Inc.
ANALYST REPORT: This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.
Posted: 15 Mar 2011 | Published: 01 Jun 2010

Cisco Systems, Inc.

Transforming Your Data-Driven IT Organization
sponsored by Windsor Group
VIDEO: Tune into this video to learn how to transform your data-driven organization and service delivery by leveraging the market insight and expertise of one ITSM provider. Learn how to determine the best ITSM sourcing strategy for you, and transform your IT operations with an alternative delivery and market pricing model evaluation.
Posted: 16 May 2016 | Premiered: 16 May 2016

Windsor Group

Outshine “Shadow IT” — Be Your Own Cloud
sponsored by Axway
WHITE PAPER: Discover how you can outshine shadow IT by creating a personal cloud for your organization.
Posted: 18 Mar 2016 | Published: 18 Mar 2016

Axway

The Service Desk Dilemma
sponsored by Matrix42
WHITE PAPER: This white paper explores how you can add more automation and flexibility to the service desk to make the IT team's work easier across system boundaries. Learn how this modern ITSM strategy can help you achieve faster incident resolution, full integration between systems, and more.
Posted: 03 Mar 2016 | Published: 31 Dec 2015

Matrix42

The Ripple Effect of Downtime: You Can't Afford to Halt IT Services
sponsored by IBM
WHITE PAPER: How much have unplanned hardware or software failures cost you—in dollars, time, customers, and productivity? In this infographic, you will discover how to avoid downtime and its devastating consequences with one IT service management (ITSM) solution.
Posted: 09 Mar 2016 | Published: 09 Mar 2016

IBM

The CIO’s Guide to Evaluating IT Sourcing Options
sponsored by Windsor Group
WHITE PAPER: This white paper will assist you in evaluating your IT sourcing options, and in choosing the right provider from which you can expect to save considerable time and money. Learn how to leverage your service provider to transcend IT performance expectations.
Posted: 14 Apr 2016 | Published: 14 Apr 2016

Windsor Group

Multivendor IT Environment Dangling By A Thread?
sponsored by IBM
RESOURCE: This infographic explores how keeping a complex, responsive IT environment up and running to serve your customers requires a higher level of proactive technical support. Learn how this strategy can simplify IT asset management, enhance service quality, and more.
Posted: 07 Mar 2016 | Published: 31 Dec 2014

IBM

Everything as a Service: Improve Workflow in All Departments
sponsored by ServiceNow
VIDEO: In this brief video, learn how you can leverage Everything as a Service to enable automation and efficiency across your organization. Discover how to deliver everything from employee onboarding, to invoicing, to cloud provisioning as a service.
Posted: 23 Feb 2016 | Premiered: 29 Apr 2015

ServiceNow

Building a Solid Foundation for Service Management
sponsored by ServiceNow
VIDEO: In this webcast, Andy Garrett, Head of IT Service Development at Travis Perkins Plc, explains how they modernized their ITSM strategy. Tune in to discover the key factors that set them up for success.
Posted: 01 Mar 2016 | Premiered: 24 Nov 2015

ServiceNow

Eight Essential Helpdesk Tools Every MSP Needs
sponsored by Solarwinds N-able
WHITE PAPER: Everyone knows that you need the right tools for the job. The problem is that there are so many tools on the market that it is hard to determine which are best for your business. Access this white paper to learn about the eight must-have tools for your MSP business.
Posted: 20 Apr 2016 | Published: 06 Apr 2016

Solarwinds N-able
 
 
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