This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.
This video explains how the Service Catalogue within Edge enables employees to browse through a pre-built, personalized, enterprise services catalogue, submit requests, and track their status using a device of their choice.
This white paper will give you an understanding of how predictive service operations can help your business to anticipate infrastructure and application demands—and resolve IT problems—before they occur.
This white paper reviews the managed service provider market and provides specific pricing structures so that you can start to build monthly recurring revenue. Read more to learn how you can make the transition to a more stable service structure.
With IT budgets moving out of the IT department, this e-guide provides the best practices to help put your IT organization in a better position to compete with outside IT services companies. Read now to learn about the common ground between embedded IT and central IT and the emergence of shadow IT.
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