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Realizing the True Value of Online Self-Service and E-Billing
sponsored by Oracle Corporation
PRODUCT LITERATURE: Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
Posted: 16 Jan 2007 | Published: 01 Aug 2005

Oracle Corporation

Build for Change – the Risk of Customerpocalypse
sponsored by ComputerWeekly.com
BOOK: The enterprise must focus on how it engages customers and responds to their expectations, or face Customerpocalypse, writes Alan Trefler, in this extract from his book Build for Change.
Posted: 15 Aug 2014 | Published: 15 Aug 2014

ComputerWeekly.com

Case Management and Smart Process Applications
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report looks at the applicability of smart process applications, the drivers for improved case management, and the feature sets required of a modern case management system.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

ComputerWeekly.com

CFO Insights from IBM C-suite Study 2013
sponsored by IBM
WHITE PAPER: This whitepaper examines the results of a survey of over 4,000 top executives across 20 industries, focusing on the answers of the more than 500 CFOs who responded and what they are doing to become more efficient, more forward-looking and more proficient at creating profitable growth today.
Posted: 30 Jul 2014 | Published: 30 Jul 2014

IBM

Customer Video: Yahoo!
sponsored by Workday
VIDEO: This video details the solution Yahoo! HR chose in order to replace their legacy system, speed up data analytics and become a strategic business partner.
Posted: 14 Oct 2014 | Premiered: 04 Apr 2012

Workday

Prime Your HR and Finance Systems for Change
sponsored by Workday
WHITE PAPER: Businesses facing growth and change require systems that evolve with them. The fact is, traditional software is simply too rigid to keep pace. Your savvy peers are transforming their systems to run in the cloud. Read the whitepaper to learn how you can, too, and benefit long into the future.
Posted: 08 Oct 2014 | Published: 02 Nov 2012

Workday

Case Study: Latham & Watkins Optimize Their Workflow Management
sponsored by ServiceNow
WEBCAST: In this informative case study, discover how Latham & Watkins was able to optimize their business operations with new workflow management solutions.
Posted: 05 Sep 2014 | Premiered: Jul 30, 2014

ServiceNow

Optimizing Collateral Connectivity: A Time for Change
sponsored by OpenText GXS
WHITE PAPER: Find out how banks, brokers and investment managers are using collateral management to adjust to their new environment.
Posted: 16 Jun 2014 | Published: 30 Apr 2014

OpenText GXS

Leadership and Technology: A Total-Cost-of-Ownership Comparison for Unified Communications and Collaboration
sponsored by North Sydney IT and Cisco
WHITE PAPER: Download this exclusive whitepaper now to find out about an affordable, leading, unified communications solution.
Posted: 16 Sep 2014 | Published: 30 Nov 2013

North Sydney IT and Cisco

Advance Case Management: Empower the Knowledge Worker
sponsored by IBM
WHITE PAPER: This exclusive whitepaper details the strategic business value of case management.
Posted: 31 Jul 2014 | Published: 10 Oct 2013

IBM
 
 
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