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EchoStar Tunes In to Satisfied Customers Courtesy of webMethods
sponsored by Software AG/webMethods, Inc
CASE STUDY: This document explains how the webMethods integration platform gave EchoStar a foundation to revolutionize its customer care operations through web-based applications that gave customer service center agents immediate access to customer information.
Posted: 08 Jul 2002 | Published: 01 Jan 2001

Software AG/webMethods, Inc

Take a Behavioral Bite Out of Crime
sponsored by Infor
WHITE PAPER: 44% of retail shrink is due to employee theft. This is the greatest threat to profitablity at store level. This white paper, based on an extensive study, presents hiring strategy improvements that your organization can quickly adopt.
Posted: 21 Jul 2016 | Published: 21 Jul 2016

Infor

The Global Information Technology Report 2013
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This report from the World Economic Forum remains one of the most comprehensive and authoritative assessments of the impact of ICT on each country.
Posted: 15 Apr 2013 | Published: 22 Apr 2013

ComputerWeekly.com

Trends: Driving the Adoption Curve
sponsored by Alcatel-Lucent
WHITE PAPER: To implement successful competitive transformation programs, operators need to understand user trends. Read this paper to find out more about the current trends and how you can be more competitive.
Posted: 10 Sep 2007 | Published: 01 Sep 2007

Alcatel-Lucent

Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry
sponsored by Adobe Systems, Inc.
WHITE PAPER: Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results.
Posted: 12 Nov 2008 | Published: 12 Nov 2008

Adobe Systems, Inc.

Data, Disconnected: Communications Firms Take the Necessary Steps to Build Greater Accuracy into Their Customer Management Processes
sponsored by Pitney Bowes Group 1 Software
WHITE PAPER: This white paper for the communications sector examines how inaccurate data can impact customer relationships and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment.
Posted: 20 Jan 2009 | Published: 20 Jan 2009

Pitney Bowes Group 1 Software

IBM Information On Demand Virtual 2010
sponsored by IBM
WEBCAST: Curious about IBM Information On Demand (IOD) Global Conference 2010 in Las Vegas? Explore the best of the conference, virtually. Learn how to deliver trusted information for greater insight and smarter decisions, and align information and related projects to business goals.
Posted: 22 Nov 2010 | Premiered: Dec 15, 2010, 13:00 EST (18:00 GMT)

IBM

How Finance Teams Can Help Their Organizations Get Future-Ready
sponsored by IBM
WHITE PAPER: This white paper explores how finance teams can improve performance management, embrace lean practices, implement a scrum methodology, and more. Access now to find out what the best practices are for making your business future-ready.
Posted: 16 Jun 2016 | Published: 30 Jan 2015

IBM

Transforming the Network for Triple Play
sponsored by Alcatel-Lucent
WHITE PAPER: Read this paper to find out how to ensure a profitable transition to Triple Play Services.
Posted: 10 Sep 2007 | Published: 01 Sep 2007

Alcatel-Lucent

Presentation Transcript: Consolidating service platforms to reduce operations costs
sponsored by Juniper Networks, Inc.
PRESENTATION TRANSCRIPT: This presentation transcript, taken directly from the webcast of the same name, talks about consolidating service platforms to reduce costs. It starts off by asking the obvious question: What is a service platform and why do I care?
Posted: 07 May 2009 | Published: 07 May 2009

Juniper Networks, Inc.
 
 
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