EchoStar Tunes In to Satisfied Customers Courtesy of webMethods
sponsored by Software AG/webMethods, Inc
CASE STUDY:
This document explains how the webMethods integration platform gave EchoStar a foundation to revolutionize its customer care operations through web-based applications that gave customer service center agents immediate access to customer information.
Posted: 08 Jul 2002 | Published: 01 Jan 2001
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Mobile Apps Stores
sponsored by ComputerWeekly.com
ANALYST BRIEF:
Juniper Research analyses the growing market for mobile apps in this report extract.
Posted: 09 Mar 2012 | Published: 09 Mar 2012
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Converged Video Network Security
sponsored by Alcatel-Lucent
WHITE PAPER:
Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself.
Posted: 20 Aug 2008 | Published: 01 Apr 2007
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Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry
sponsored by Adobe Systems, Inc.
WHITE PAPER:
Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results.
Posted: 12 Nov 2008 | Published: 12 Nov 2008
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Alcatel 1850 TSS-320: Transport Service Switch | Release 1
sponsored by Alcatel
DATA SHEET:
The Alcatel 1850 TSS-320 is a new breed of multiservice transport platform that is able to support mixed traffic, from 100 percent circuits to 100 percent packets, up to a maximum of 320 Gb/s.
Posted: 07 Jul 2006 | Published: 01 Jul 2005
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Billing System Perspective: Convergence in Telecommunication
sponsored by Comarch Telecommunications
WHITE PAPER:
To achieve all modern telecommunication requirements it was necessary to change service delivery architectures as well as billing systems architectures. This paper examines the a billing solution that delivers on all of today's service providers needs.
Posted: 20 Jun 2008 | Published: 01 Jan 2007
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Prepaid Loyalty: Fact or Fiction?
sponsored by Amdocs Management LTD
WHITE PAPER:
Achieving customer loyalty is a business goal shared by virtually every service provider. Prepaid subscribers present a greater challenge because the business model has no contracts or commitments. This paper examines the business and marketing strategies that service providers can deploy to create and build loyalty among prepaid customers.
Posted: 17 Sep 2009 | Published: 17 Sep 2009
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Anticipating the Bandwidth Bottleneck
sponsored by Motorola, Inc.
WHITE PAPER:
This paper examines trends in consumer content consumption and projects the future bandwdith requirements of broadband connections to the home.
Posted: 05 Jan 2009 | Published: 23 Dec 2008
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Session Border Controllers: Addressing Tomorrow's Requirements
sponsored by Metaswitch Networks
WHITE PAPER:
This white paper discusses how IP-based service innovation will impact and shape the future of session border controllers.
Posted: 27 Sep 2011 | Published: 27 Sep 2011
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Alcatel 7302 ISAM: Intelligent Services Access Manager
sponsored by Alcatel
PRODUCT LITERATURE:
The Alcatel 7302 Intelligent Services Access Manager (ISAM) provides an efficient, next-generation means of delivering these services.
Posted: 07 Jul 2006 | Published: 01 Jun 2005
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