This document explains how the webMethods integration platform gave EchoStar a foundation to revolutionize its customer care operations through web-based applications that gave customer service center agents immediate access to customer information.
This exclusive report for Computer Weekly readers by Juniper Research, offers a comprehensive briefing on the routes Mobile Network Operators (MNOs) taking to develop new business models.
This white paper identifies the key challenges and solution approaches for service control and assurance. Learn how industry-leading vendors are addressing these issues in relation to IPTV.
As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network.
Mobile TV is already booming on cellular infrastructures in unicast mode. Because unicast is not optimized to deliver the same content to many users at the same time a new solution is needed for mass-market deployment. This paper details this solut...
This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.
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