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Avaya CS 1000: Defining Calling Line Identification Numbers
sponsored by Global Knowledge
WHITE PAPER: This white paper describes a two-part process used to define CLID information for both emergency and non-emergency calls. The first part involves defining the number(s) that will be sent to the called party. The second part of the process involves assigning the CLID entry to an analog telephone or to a key on a digital or IP telephone.
Posted: 14 Jun 2013 | Published: 16 May 2013

Global Knowledge

The Definitive Guide to Upgrading Your Nortel™ Communications System
sponsored by Avaya
WHITE PAPER: Read this guide and garner the information you need for a closer look at the opportunity cost you are paying by NOT upgrading. Also, discover how you can protect up to 60 percent of your original system investment — a value-added benefit that can actually cover the entire cost of an upgrade.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Dell ProSupport: Time is Money
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This whitepaper details and IT management partner that will help you by catering its services to your organization's needs.
Posted: 17 Jun 2014 | Published: 23 May 2014

Dell, Inc. and Intel®

What is an IT-as-a-Service Catalog and Why is it a Necessity?
sponsored by Gravitant
WEBCAST: This webcast details the importance of and effective service catalog in the cloud that can combat the need for shadow IT.
Posted: 21 Jul 2014 | Premiered: Jul 21, 2014

Gravitant

Unified Infrastructure Monitoring and Management Increases Availability, MTTR, and IT Staff Productivity
sponsored by CA Technologies.
WHITE PAPER: This IDC white paper describes important infrastructure monitoring and management challenges facing IT managers today. It discusses how IT operations teams can improve end-to-end infrastructure performance and availability and work more efficiently by taking advantage of integrated infrastructure monitoring and analytics solutions.
Posted: 19 Jun 2014 | Published: 31 Oct 2013

CA Technologies.

Essential Tips for IT Service Management
sponsored by ServiceNow
EGUIDE: Explore this e-guide to learn how the ITSM landscape is changing and how one vice president was able to gain efficiencies and focus IT services on processes that deliver business value by applying lean principles.
Posted: 29 Apr 2014 | Published: 29 Apr 2014

ServiceNow

IT Services Co. Moves to the Cloud, Transforms Service Delivery
sponsored by Hewlett-Packard Company
CASE STUDY: NNIT, a Danish IT services provider, wanted to lower operating costs, automate processes, and create new value-added services. While traditionally the go-to for these goals is outsourcing, NNIT had other ideas. View this brief case study to learn why NNIT chose a cloud environment over outsourcing to a lower-cost environment.
Posted: 09 Jun 2014 | Published: 31 Aug 2012

Hewlett-Packard Company

Facebook Uses CA Technologies as the Foundation for its Broad DCIM Platform
sponsored by CA Technologies.
WHITE PAPER: This case study details the data center infrastructure management solution Facebook uses to power its business.
Posted: 15 May 2014 | Published: 15 May 2014

CA Technologies.

Cloud Computing without Compromise
sponsored by IBM
WHITE PAPER: This informative guide explores strategies for effective cloud service delivery and outlines one company's unified platform – offering cloud infrastructure at internet scale.
Posted: 05 Jun 2014 | Published: 31 Dec 2013

IBM

Five Concerted Steps to Maximize The Business Value of IT
sponsored by NEC Corporation of America
WHITE PAPER: This exclusive whitepaper offers five best practices for getting started with service portfolio management.
Posted: 22 May 2014 | Published: 10 Dec 2013

NEC Corporation of America
 
 
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