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Dealing with Customers

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Dealing with Customers Reports
Are You Satisfied with your Consolidation and Reporting System?
sponsored by Unit4
WHITE PAPER: In this white paper, learn the results of a survey that identifies trends for consolidation and reporting systems, and compares available options based on 5 criteria, including: functionality, analysis support, contract flexibility, and 2 more.
Posted: 25 Nov 2015 | Published: 31 Dec 2013


If You Tweet It, They Will Connect: Georgia State University Uses Heartbeat to Gauge its Success
sponsored by Sysomos
CASE STUDY: Access this case study to learn how one organization monitored social media to track brand mentions more effectively, allot time and resources directed at engagement, and identify audience attrition.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


How to get a 360-degree view of your customers
sponsored by TechTarget
RESOURCE: Many companies still struggle with siloed customer information that's outdated, poorly managed or poorly integrated with other systems. Learn about data integration capabilities, legacy systems and data quality initiatives to help you get the big picture of your customers in our expert guide, CEM handbook: The 360 degree view.
Posted: 03 Nov 2015 | Published: 03 Nov 2015


Customer-Focused Organizations Must Take A Strategic Approach To “Identity Relationship Management”
sponsored by ForgeRock
WHITE PAPER: Forrester Consulting has evaluated companies' IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones. Read on and discover why it pays to implement IRM solutions that treat customer identities, and their identity data, as mission-critical for the top line of the business.
Posted: 17 Nov 2015 | Published: 31 Jan 2014


Case Study: Investment Firm Implements New CRM System in 48 Hours
sponsored by Green Beacon Solutions
CASE STUDY: In this case study, you'll learn about an investment firm whose antiquated CRM system was becoming an increasingly expensive liability. View now to learn the secret ingredient that enabled the firm to switch to a new solution in a single weekend, without its clients or operations being impacted in any way.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

TOPICS:  CRM | CRM Software
Green Beacon Solutions

The Paths to Predictive Experience: How Great Companies combine Engagement, Data, and Company Focus for better outcomes
sponsored by 24/7 Customer
WHITE PAPER: This white paper will show you how converging factors—the Paths to Predictive Experience—made Predictive Analytics the logical next step in creating customer experiences that improve customer loyalty and business outcomes. Read on to learn more about how predicative analytics may be useful to your business.
Posted: 10 Nov 2015 | Published: 10 Nov 2015

5 Tips for Setting Measurable Social Media Goals
sponsored by Sysomos
WHITE PAPER: Access this guide to learn five practical tips for setting social media goals, and why customer engagement benefits - such as awareness, reach and sentiment - are equally as valid as the monetary outcomes of your social efforts.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


CRM Analytics 101: Harnessing Customer Data For Smarter Business Decisions
sponsored by Microsoft
EGUIDE: This expert guide explains how CRM analytics can help your organization to drill into customer data to make smarter business decisions and offer customers more personalized service.
Posted: 08 Oct 2015 | Published: 08 Oct 2015


Why Intelligence is Key to Sales and Marketing Success
sponsored by Microsoft
EGUIDE: In this two-part expert guide, you'll learn how lead-scoring and analytics tools are helping sales teams to chase down promising leads, diagnose sales performance, and forecast business opportunities. You'll also discover why customer personalization is crucial to making a sale in 2015.
Posted: 12 Oct 2015 | Published: 12 Oct 2015


Case Study: Build your Online Community with Social Data and Insights
sponsored by Sysomos
WHITE PAPER: Access this brief case study to learn how social media data and insights helped one organization attract and retain its audience by delivering relevant information to them at key decision points.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

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