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Dealing with Customers

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Dealing with Customers Reports
IBM and Portico Press Release 06-2015
sponsored by IBM
PRESS RELEASE: The new 'IBM Digital Experience on Cloud' user experience platform provides companies with a fully managed cloud service for delivering compelling, omnichannel digital experiences to engage customers, partners and employees, according to a recent IBM press release. View the full announcement in its entirety via today's featured download.
Posted: 16 Sep 2015 | Published: 09 Jun 2015


How the Cloud can Drive up Customer Engagement and Let Staff work more Flexibly
sponsored by IP Solutions
WHITE PAPER: In this white paper, you'll learn how the cloud can bring the contact center to your employees and let customers choose when, how and where they want to contact you. Find out how it also allows you to acquire new technologies and channels.
Posted: 30 Sep 2015 | Published: 30 Sep 2015

IP Solutions

Case Study: Vestas Turns Climate into Capital with Big Data
sponsored by IBM
CASE STUDY: In this brief case study, learn how one wind turbine service provider used big data and predictive analytics to boost more accurate decision-making, leading to business case certainty for their customers.
Posted: 11 Sep 2015 | Published: 31 Oct 2011


Improving the Customer Connection: Grow your Business, Customer Satisfaction and Loyalty with a Customer-Centric Marketing Approach
sponsored by Hewlett-Packard Company
WHITE PAPER: The following white paper explains how a thoughtful CRM and BI strategy can assist organizations in their efforts to determine customers' needs as well as personalize outreach initiatives.
Posted: 18 Sep 2015 | Published: 18 Sep 2015

Hewlett-Packard Company

Acquire, Grow, and Retain Customers: The Business Imperative for Big Data and Analytics
sponsored by IBM
WHITE PAPER: This white paper presents strategies for gaining a holistic view of your customers with big data and analytics. Discover detailed approaches for effectively using these technologies as well as four beneficial outcomes.
Posted: 05 Aug 2015 | Published: 31 Dec 2013


The Service Cloud in Action: Empower Call Center Teams and Customers
sponsored by Oracle Corporation
VIDEO: This video shows the many ways in which service clouds can assist in providing a complete customer service management approach across both assisted and self-service channels. Learn how cloud services can ensure your customers find the right answers quickly, wherever they are, and how you can better equip your customer support team.
Posted: 15 Sep 2015 | Premiered: 03 Jun 2015

Oracle Corporation

Top Trends Shaping Customer Communications Archiving
sponsored by EMC
WHITE PAPER: This expert white paper explores the advantages of moving to a next-generation customer communications archiving solution, and offers best practices for a successful deployment.
Posted: 24 Sep 2015 | Published: 24 Sep 2015


Embracing a Service Cloud for Improved Customer Service
sponsored by Oracle Corporation
VIDEO: This video shows how cloud services can be implemented to optimize your workforce, allowing you to deliver phenomenal customer service through any channel a customer chooses. Watch how doing so can help you improve operational efficiency and workforce productivity.
Posted: 16 Sep 2015 | Premiered: 22 Jul 2015

Oracle Corporation

Beyond The Shopping Cart: Strategies for Taking Your Business to New Markets
sponsored by Avalara
WHITE PAPER: Discover the top concerns surrounding ecommerce and learn valuable information about online sales tax in this white paper. In addition, uncover 4 key questions essential for helping your business succeed online and identifying new opportunities.
Posted: 11 Aug 2015 | Published: 11 Aug 2015


Enabling Businesses to Acquire and Retain Customers as the Digital World Turns
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.
Posted: 22 Sep 2015 | Published: 30 Jan 2015

Hewlett-Packard Company
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