Cloud-based solutions can be tightly integrated with other applications, ensuring that all points of contact work together to deliver a truly differentiating customer experience. This whitepaper outlines the benefits of moving to a cloud-based contact center model.
Accurate, consistent integration of data between core systems is no small feat with many hurdles along the path to success. View this whitepaper now to find out 4 primary areas that present challenges to successful integration, and essential tips to avoid them.
Tune into this video to learn how you can leverage the power of sales process automation to increase productivity and improve your bottom line. Oracle Configure/Price/Quote (CPQ) can help your company sell products and services faster and more accurately – watch now to learn more.
Software as a service (SaaS) continues to show an impressive growth cycle, delivering value across the enterprise. Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond.
The following expert e-guide explores how organizations can most effectively leverage the social media tools at their disposal – including Twitter, Facebook and Pinterest – to build a loyal customer base and keep one step ahead of the competition.
Customers demand service on their terms – an experience that requires minimal effort and to find a solution easily. View this essential resource now to understand the 5 steps to a successful customer engagement center, and if building a CEC is the right choice for your business.
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