Video: LotusLive Suite
sponsored by IBM
VIDEOCAST:
Watch this videocast to learn how IBM LotusLive provides a secure, robust and integrated communication environment to help you manage email, projects, remote teams and global clients. Take advantage of these collaborative tools so your employees can be more productive — regardless of device or geographic location.
Posted: 17 Jan 2012 | Premiered: 17 Jan 2012
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Create an Online Customer Feedback Loop with Your Call Center
sponsored by Tealeaf
WHITE PAPER:
Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Customers, Not Cars Now Drive Auto Importer’s Strategy
sponsored by SAP America, Inc.
CASE STUDY:
Read this Bloomberg Businessweek case study to learn how Israeli auto importer Colmobil Corp. changed its entire organizational structure and business processes, and, as part of the transformation, overhauled its legacy technology infrastructure to improve its customers' experiences and create business growth.
Posted: 01 Feb 2012 | Published: 01 Feb 2012
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Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing
sponsored by Infor CRM
VIDEO:
This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.
Posted: 20 Jan 2012 | Premiered: 20 Jan 2012
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What You Should Know about E-Signature Law
sponsored by DocuSign, Inc.
WHITE PAPER:
Read this brief white paper to familiarize yourself with eSignature laws so that your company can gain a competitive edge and increase your business's productivity.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
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Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
sponsored by ConnectWise
WHITE PAPER:
This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.
Posted: 03 Jan 2012 | Published: 03 Jan 2012
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Drupal Powered Enterprise: Three ways to Capitalize on Drupal as a Platform
sponsored by Acquia, Inc.
WHITE PAPER:
Read this white paper to learn about an IT investment for your content management system that will greatly increase efficacy, streamline deployment, organize chaotic multiple web experiences, and increase customer satisfaction.
Posted: 03 Oct 2011 | Published: 03 Oct 2011
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Medtronic shares its experiences as an SAP HANA Early Adopter
sponsored by Cisco Systems, Inc.
CASE STUDY:
This case study explains how one company decided on a reporting solution that enabled them to accommodate more data without sacrificing performance. Learn more about SAP Hana and obtain detailed guidelines for successful implementation.
Posted: 11 Jan 2012 | Published: 11 Jan 2012
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A realist's guide to building bottom line revenue and customer loyalty with social CRM
sponsored by SugarCRM Inc.
EBOOK:
Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.
Posted: 19 Oct 2011 | Published: 19 Oct 2011
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Use effective call centers to build customer loyalty
sponsored by Infor CRM
EGUIDE:
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
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