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ALSO CALLED: Datamining, Analytics, Data Dredging, Database Analytics, Datamine, Data-mining
DEFINITION: Hancock is a C-based programming language developed by AT&T specifically for data mining telephone and Internet records. AT&T's software is used to discover what the company calls "communities of interest" -- social networks of people who call each other. The software was developed in the late 1990s for lead generation and to detect customer fraud. For example, if a new account is linked  … 
Definition continues below.
Data Mining Reports
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Rethinking Data Discovery And Data Classification
sponsored by IBM
WHITE PAPER: Many see data discovery and classification as a Sisyphean task. This Forrester report breaks down why S&R pros struggle with data discovery and security and advises how to best approach data classification moving forward.
Posted: 25 Jul 2016 | Published: 01 Oct 2014

IBM

Manufacturers Turn to Internet of Things to Boost Customer Engagement
sponsored by Infor
WHITE PAPER: The Internet of Things (IoT) is coming. By 2020, experts expect the IoT to make 28 billion connections to the Internet. This white paper explores how investing in the right CRM solution can help manufacturers further enhance their IoT strategies, as well as support their customer-centric initiatives.
Posted: 25 Jul 2016 | Published: 25 Jul 2016

Infor

Manufacturers: Are You Leaving Money on the Table?
sponsored by Infor
WHITE PAPER: With more manufacturers adding services to their business portfolios, it seems like an easy decision to do the same - but do you have the necessary abilities to ensure that these services will be successful? Read on to learn how manufacturers can best take advantage of CRM.
Posted: 25 Jul 2016 | Published: 25 Jul 2016

Infor

Big Data, Bad Data, Good Data: The Link Between Information Governance and Big Data Outcomes
sponsored by IBM
WHITE PAPER: Big data means big opportunities for business insight and smarter decisions. The key to success is separating good and bad data. This white paper explores the link between good information governance and the outcomes of big data analytics projects. Learn how to ensure your big data initiative's success.
Posted: 22 Jul 2016 | Published: 30 Jan 2015

IBM

Accenture HR Audit and Compliance as-a-service
sponsored by Accenture
WEBCAST: Learn about a cloud-based software designed to proactively check against customizable rules and criteria and enables faster, more agile error reporting from SuccessFactors' Employee Central.Gain greater control over your data to make the best decisions possible for your employees and your organization.
Posted: 21 Jul 2016 | Premiered: May 7, 2014

Accenture

Digital Marketing Hubs: Vendor Comparison Guide
sponsored by Marketo
RESOURCE: This helpful vendor-neutral comparison from Gartner analyzes different approaches to digital marketing hubs. Learn about the different types of marketing technology and select the vendor that best suits your organization's needs.
Posted: 21 Jul 2016 | Published: 05 Jan 2016

Marketo

Transforming your workforce from an expense to a profit center
sponsored by Infor
WHITE PAPER: Learn how to identify your strongest employee performance data and transform that data into a repeatable process that will increase position productivity to its fullest potential through hiring, training, and employee development.
Posted: 20 Jul 2016 | Published: 20 Jul 2016

Infor

Copy, Create and Anonymize HCM Test Data in Employee Central
sponsored by Accenture
WEBCAST: What if you could minimize the time and energy spent on creating test data? Watch this 2 minute video to learn about a cloud-based technology that seeks to reduce the time and effort needed to generate test data across multiple environments, and keep your data anonymized and stored safely and securely in SAP's data centers.
Posted: 20 Jul 2016 | Premiered: Apr 14, 2015

Accenture

Decision Matrix: Selecting a Customer Analytics Solution for Telcos
sponsored by IBM
WHITE PAPER: In this report, learn how IT research firm Ovum developed its decision matrix to identify how the leading customer analytics vendors stack up against each other in terms of their technology, execution of strategy, and market impact.
Posted: 12 Jul 2016 | Published: 30 Sep 2015

IBM

Fortune 100 Investment Bank Solves Major IT Problems with a Data Platform
sponsored by InterSystems
CASE STUDY: In this case study, explore the customer and technical challenges a Fortune 100 investment bank faced, and the data platform the firm leveraged to help solve them. Tap into the benefits they are now receiving, and learn how you can better support big data initiatives, scale dramatically, respond to queries faster, and more.
Posted: 08 Jul 2016 | Published: 31 May 2016

InterSystems

How to Actively Manage Customer Experience with True Proactive Care
sponsored by IBM
WHITE PAPER: Proactive customer care seeks to settle customer complaints before the customer can take direct action. This may sound both ideal and unachievable, but with the wealth of data recently made available to us, proactive engagement looks to is the next step in customer care's evolution. In this white paper, learn what it means to be truly proactive.
Posted: 07 Jul 2016 | Published: 30 Sep 2015

IBM

Top 8 Big Data Trends for 2016
sponsored by Tableau Software
WEBCAST: Technology is constantly evolving, causing changes to the business landscape and how decisions are made. The most important advances to business decision-making in recent years have been in big data. Watch this webinar to learn about the 8 big data trends to watch this year.
Posted: 07 Jul 2016 | Premiered: Jul 7, 2016

Tableau Software

GoPro: Be a Hero with Big Data and Tableau
sponsored by Tableau Software
WEBCAST: Wrangling the right data is often cumbersome when it comes to vast data landscapes. Data is much easier to collect than it is to analyze, unless you have the right tools. Learn how GoPro has come to use an array of tools to extract the most value possible from their data and drive CRM performance insights.
Posted: 07 Jul 2016 | Premiered: Jul 7, 2016

Tableau Software

Data Science Roles and Industries Infographic
sponsored by IBM
RESOURCE: This infographic helps you see how the different members of the data science team perform the necessary actions associated with analytics. Learn how building a strong team can improve insights in a variety of industries, ranging from education to banking and finance.
Posted: 07 Jul 2016 | Published: 07 Jul 2016

IBM

Big River Communications Improves Productivity with CRM Solution
sponsored by Infor
CASE STUDY: This case study highlights the challenges faced by Big River Communications and how they were able to implement a CRM solution that not only conquered these obstacles, but delivered a 98% customer satisfaction rate and more.
Posted: 06 Jul 2016 | Published: 06 Jul 2016

Infor

Find a Breakthrough Platform for Big Data, Integration, and Analytics
sponsored by InterSystems
CASE STUDY: Discover how AssureNet, a road-risk management company, improved their real-time big data analytics approach to better harness the data they were collecting. Learn how they can now offer a comprehensive suite of technology-based risk management and loss reduction services after finding a breakthrough platform.
Posted: 06 Jul 2016 | Published: 06 Jul 2016

InterSystems

Turning Digital Challenges into Innovation Opportunities
sponsored by Magenic
WHITE PAPER: Even in today's unforgiving economic climate, many forward-thinking financial services companies like Deloitte and State Farm are tackling fast-paced digital innovation. See how the key needs of banking and insurance overlap and glean helpful insights into how you can increase operational efficiency and enhance the customer experience.
Posted: 06 Jul 2016 | Published: 30 Jun 2016

Magenic

Step-By-Step CRM Data Analytics for Sales Teams
sponsored by Infor
EBOOK: Metrics aren't answers; they are prompts for questions that probe statistics for deeper insight. Discover the simplest way to find the actionable insights hidden in your data analytics. Learn best practices and considerations for using metrics in analytics and see how to turn them into powerful tools.
Posted: 05 Jul 2016 | Published: 30 Jun 2015

Infor

6 Pillars of Big Data: How to Harness Data with Tableau
sponsored by Tableau Software
WHITE PAPER: Big data is changing the way we approach analysis and modern industry. Is your organization equipped to take on new big data changes? In this white paper, learn about the 6 pillars of big data strategy you should focus on, how you can create a visual representation of your data right away, and gain access to insights in real-time.
Posted: 01 Jul 2016 | Published: 01 Jul 2016

Tableau Software

3 Customer Engagement Pillars: Driving Customer Lifetime Value to New Heights
sponsored by Avaya CenturyLink
WHITE PAPER: Customer engagement is the central ingredient to improving long term customer retention rates. This resource describes the three pillars of customer engagement required to derive maximum value from every customer interaction.
Posted: 29 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Top 8 Trends For Big Data
sponsored by Tableau Software
WHITE PAPER: Big data is experiencing a boom in importance and usage. More businesses are coming to rely on data for critical decisions. Why not make your data work for you? You already own it, so make the most of it. Read on to discover the top eight trends currently underway in big data and how to make them work for you.
Posted: 20 Jun 2016 | Published: 20 Jun 2016

Tableau Software

Departmental Specialization Needed With Analytics
sponsored by SearchBusinessAnalytics
EBOOK: Different departments have different needs. A functional analytics approach may be the best way for companies to handle deployments.
Posted: 01 Jun 2016 | Published: 27 May 2016

SearchBusinessAnalytics

Computer Weekly – 12 April 2016: How IT in a portacabin supports £1bn London Bridge station overhaul
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we find out how a temporary IT set-up based in a portacabin is supporting the UK's largest critical infrastructure project. Our latest buyer's guide looks at converged infrastructure products. And we analyse research showing data protection topping the list of UK security priorities. Read the issue now.
Posted: 08 Apr 2016 | Published: 12 Apr 2016

ComputerWeekly.com

Harness Big Data for the Big Picture
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This resource describes a data analytics strategy that can allow you to gain actionable insights from documents, emails, video, chat, phone calls, social media, and application data at the same time and faster than ever before.
Posted: 14 Mar 2016 | Published: 30 Nov 2015

Hewlett-Packard Enterprise

Customer experience strategy hinges on insight from analytics
sponsored by [24]7 Customer, Inc.
EGUIDE: The key to success is being able to use the data you collected to develop effective CEM strategies. In this expert e-guide, explore how organizations from multiple industries are leveraging insights from data analytics to develop effective customer experience management strategies and give their businesses a boost.
Posted: 28 Jun 2016 | Published: 24 Jun 2016

[24]7 Customer, Inc.
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DATA MINING DEFINITION (continued): …  to the same phone numbers that a disconnected user called, the suspicion may be that the customer has fraudulently obtained service without paying an outstanding bill.According to a 2004 paper published in ACM Transactions on Programming Languages and Systems, AT&T's programs mine calling card and long distance records, IP addresses and Internet traffic dumps. The paper also reports that Hancock makes it possible to track the movements of mobile users as they move from one cell to another. A number of issues have arisen over the threat such data mining poses to customer privacy. In October, 2007, … 

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