DR Services

WHITE PAPER: When it comes to successfully recovering from a serious incident the Australians were the least confident. Just 22% of Australian businesses felt that they would be able to recover quickly in the event of downtime, compared to a global average of 50%.

Posted: 30 Jan 2011 | Published: 30 Jan 2011

WHITE PAPER: Explore the results of a recent IDG survey gauging IT leaders’ perspectives on technology escrow agreements with software vendors, as well as the importance of including verification services within them.

Posted: 04 Jan 2012 | Published: 04 Jan 2012

CASE STUDY: The ability to stay up and running in the face of a disaster can be crucial to the survival of any business. Without effective disaster recovery (DR) and business continuity plans, businesses risk lost income, lost productivity, or worse. Read this brief paper to learn about effective disaster recovery and business continuity solutions.

Posted: 24 Nov 2009 | Published: 24 Nov 2009

WHITE PAPER: The CIO needs to ensure that the IT function is in a position to help the organization benefit from opportunities that present themselves, creating a flexible IT environment that can exploit existing and emerging technologies to best advantage.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: For many years, server-based computing has been seen as a means of, at best, providing those within highly task-based environments with a controlled desktop environment.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

VIDEOCAST: In this videocast, learn how to achieve advanced application and infrastructure monitoring to ensure optimal business service performance – all with the fast, low-cost deployment of a Software as a Service (SaaS) solution.

Posted: 23 Jan 2012 | Premiered: 23 Jan 2012

WHITE PAPER: While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

Posted: 04 Jan 2012 | Published: 04 Jan 2012

WHITE PAPER: In Quocirca’s evaluation of major providers of Managed Print Services (MPS) in Europe, Quocirca found that Xerox and HP  lead the pack, due to their  global scale and broad service capabilities. The analysis also showed that Ricoh and Lexmark  have gained considerable ground, demonstrating effective maturity and service delivery excellence.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Many of today’s organisations are trying to meet customer demands for highly scalable, high-performance services solutions while reducing overall IT costs. This white paper discusses how one IT company achieved this by building solutions for the Windows Azure platform to leverage its versatile storage and easy integration with on-premise solutions.

Posted: 11 Jan 2012 | Published: 11 Jan 2012

WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

Posted: 05 Jan 2012 | Premiered: 05 Jan 2012