Productive Workforce
sponsored by Aspect
WHITE PAPER:
Many contact centers can't keep up with the demands of the "Consumer 2.0" due to outdated technologies and inefficient call center staffing. In this resource, discover how a workforce optimization strategy can help you improve customer experience and reduce cost per interaction.
Posted: 24 May 2013 | Published: 31 Mar 2013
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Cellular One
sponsored by Aspect
CASE STUDY:
Cellular One relied on inefficient technologies that required too much manual labor and resulted in sub-par customer interactions. In this case study, discover how they leveraged a single-platform strategy to drastically enhance their customer experience by combining workforce, quality and performance management capabilities with CRM technology.
Posted: 23 May 2013 | Published: 30 Apr 2013
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Keeping Pace with the Consumer
sponsored by Aspect
WHITE PAPER:
Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.
Posted: 23 May 2013 | Published: 31 Mar 2013
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Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen?
sponsored by Aspect
WHITE PAPER:
Modern contact centers are faced with customer demands for consistent, 24/7 service and support - even the public sector. This in-depth survey report delves into the challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives.
Posted: 23 May 2013 | Published: 23 May 2013
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Making the Back Office Pay
sponsored by Aspect
WHITE PAPER:
42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.
Posted: 23 May 2013 | Published: 31 Mar 2013
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Systems Of Engagement Demand New Integration Solutions — And A New IT
sponsored by IBM
WHITE PAPER:
This in-depth Forrester report explores how major companies across the globe are approaching the integration of new customer engagement technologies and what they are doing to surpass customer expectations.
Posted: 17 May 2013 | Published: 30 Apr 2013
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Business Analytics in the cloud: Driving business innovation through cloud computing and analytics solutions
sponsored by IBM
WHITE PAPER:
It's no secret that businesses who build strong analytically oriented teams can set themselves apart from the crowd. Consult this white paper to learn more about how analytical are changing the game of corporate sales and supply chain operations. Find out how your business can balance quantifiable benefits against risks to make the right decisions.
Posted: 14 May 2013 | Published: 14 May 2013
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Utilities Are Once Again Leading with Mobile Technology
sponsored by SAP America, Inc.
WEBCAST:
This in-depth webcast explores how utility companies can leverage SAP mobility tools to streamline business operations, get real-time access to their product and enterprise data from anywhere, and give their customers the support they need online, at any time.
Posted: 09 May 2013 | Premiered: May 9, 2013
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IBM solutions for social selling
sponsored by IBM
WHITE PAPER:
The relationship a business has with its customers is integral to its success. Recently, the way customers relate to organizations has changed dramatically because of new technologies and expectations. Consult this white paper to learn more about how you can streamline your processes and improve your customer relationship with the changing trends.
Posted: 09 May 2013 | Published: 09 May 2013
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Permissions and Preferences: Let's Rethink This
sponsored by Message Systems
WHITE PAPER:
This insightful resources explores the changing landscape of email marketing and explains why customer engagement, rather than permissions, is the most valuable asset you have for effective customer relationship management and successful marketing campaigns.
Posted: 08 May 2013 | Published: 31 Dec 2012
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Strategic insights for your social CRM strategy
sponsored by Infor
EGUIDE:
This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.
Posted: 08 May 2013 | Published: 08 May 2013
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Smarter Commerce Global Summit: Gaylord Opryland Resort and Conference Center, Nashville, Tennessee, May 21 to 23, 2013
sponsored by IBM
EVENT:
Attend the Smarter Commerce Global Summit to gain insights into how to create strong customer experiences across channels.
Posted: 08 May 2013 | Published: 21 May 2013
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Shred-It Goes Mobile with CRM-Service
sponsored by Kony
CASE STUDY:
Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.
Posted: 07 May 2013 | Published: 07 May 2013
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Keep the Lights on with SAP Mobile Solutions
sponsored by SAP America, Inc.
WEBCAST:
In this brief webcast, get a first-hand look at how SAP mobile technologies can benefit utility providers, not only just in managing and servicing mission-critical assets, but in the way you interact with customers.
Posted: 06 May 2013 | Premiered: May 6, 2013
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Customer Engagement in a Mobile World
sponsored by Message Systems
WHITE PAPER:
This comprehensive white paper explores the state of customer-business interaction today, and outlines the capabilities and features of a "customer communication hub" – a way to unify customer interaction across a variety of modern channels, including social media and mobile.
Posted: 06 May 2013 | Published: 31 Dec 2012
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Tommy Bahama Improves Messaging with Infor Epiphany
sponsored by Infor
CASE STUDY:
This brief case study illustrates how Tommy Bahama, a men's and women's lifestyle retailer, developed a better understanding of customers, improved cultivation of their customer data, and implemented more customer-focused outreach thanks to a CRM interaction management system.
Posted: 03 May 2013 | Published: 31 Dec 2012
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Navy Federal Credit Union becomes trusted advisor with Infor
sponsored by Infor
CASE STUDY:
Providing your customers with accurate, timely, pertinent information is the cornerstone of success for any client-based business. Check out this brief case study to lean how Navy Federal Credit Union implemented a cross-servicing platform to monitor customer interactions and provide more relevant services and information to their clients.
Posted: 01 May 2013 | Published: 31 Dec 2012
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Integrated data mining - the core to customer analytics success
sponsored by Infor
WHITE PAPER:
For most companies, data mining for customer analytics fails to live up to its potential, due to the complexity and cost of traditional tools. Inside, discover the challenges that traditional data mining systems pose and gain insight on how you can overcome them to enable customer analytics success.
Posted: 01 May 2013 | Published: 28 Feb 2013
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Infor Epiphany Social Commerce Solutions
sponsored by Infor
WHITE PAPER:
This white paper introduces a software suite that can help you gain deeper customer insights from social media data, resulting in more successful marketing campaigns and customer relationships. Learn how this technology can help you achieve five main components of a successful CRM initiative.
Posted: 01 May 2013 | Published: 31 Dec 2012
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CRM and Social Media
sponsored by Infor
WHITE PAPER:
Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.
Posted: 01 May 2013 | Published: 31 Dec 2012
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Infor Epiphany Brochure
sponsored by Infor
WHITE PAPER:
This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base. Read on to learn about the specific benefits this technology offers businesses across all sectors.
Posted: 30 Apr 2013 | Published: 31 Dec 2012
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CRM and social media - How a blended approach means good business in the hospitality industry
sponsored by Infor
WHITE PAPER:
This white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI.
Posted: 30 Apr 2013 | Published: 31 Dec 2012
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New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now
sponsored by Information Builders
WHITE PAPER:
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.
Posted: 30 Apr 2013 | Published: 30 Apr 2013
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Customer-Centered Innovation: Driving Operational Excellence from the Outside-In
sponsored by OpenText
WEBCAST:
Watch this webinar today to discover how Europ Assistance Group was able to further improve their customer-oriented culture. Find out how they improved customer service levels and operational efficiency while also delivering new business innovations that could fuel growth and higher profitability.
Posted: 29 Apr 2013 | Premiered: Apr 29, 2013
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Bridging Channels Strengthens Customer Relationships
sponsored by Infor
WHITE PAPER:
Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships.
Posted: 26 Apr 2013 | Published: 31 Dec 2012
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