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Customer Service Best Practices

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Taking the CRM Call: Should You Roll Out Enterprise CRM?
sponsored by Infosys Technologies Limited
WHITE PAPER: Implementing a CRM solution can be difficult for organizations that have multiple business units. Read this paper to learn how your organization can benefit from a CRM strategy that provides an understanding and guidelines for reaching long term goals.
Posted: 14 May 2007 | Published: 01 Sep 2006

Infosys Technologies Limited

When Opportunity Knocks: The Inbound Route to Revenue Growth
sponsored by Infosys Technologies Limited
PRODUCT LITERATURE: Read this paper to learn how the inbound channel increases satisfaction and realizes value.
Posted: 14 May 2007 | Published: 01 Apr 2007

Infosys Technologies Limited

Real Time Information for the Pervasive Enterprise
sponsored by Infosys Technologies Limited
PRODUCT LITERATURE: Real-time visibility into operations enables response to market dynamics and competition. Read this paper to learn how to leverage pervasive technologies to transform an organization into a pervasive enterprise.
Posted: 14 May 2007 | Published: 01 Oct 2006

Infosys Technologies Limited

Evaluating Financial Management Software ...Is it time for a change?
sponsored by Microsoft
WHITE PAPER: Financial management software that becomes disjointed can impact the success and profitability of any business. Read this paper to learn how your business can streamline processes to manage accounting, project management, payroll and human resources.
Posted: 14 May 2007 | Published: 01 May 2007

Microsoft

Leveraging RFID & Other Pervasive Technologies to Achieve Transaction Efficiency in Consumer Retailing
sponsored by Infosys Technologies Limited
WHITE PAPER: Providing customer satisfaction with retail operations allows organizations to gain the most revenue from their customers. Read this paper to learn how pervasive technology can be deployed to optimize operations and enable a superior customer experience.
Posted: 14 May 2007 | Published: 01 May 2006

Infosys Technologies Limited

Financial Management for IT Services: An IT Service Management Process Map
sponsored by CA Technologies.
WHITE PAPER: Financial management for IT service delivery can improve daily service support. Read this paper to learn about financial management for IT services and how to avoid its associated problems with technology that integrates and automates ITIL processes.
Posted: 01 Mar 2007 | Published: 01 Jun 2006

CA Technologies.

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Trends and Directions in Web-Based Support
sponsored by WebEx Communications, Inc.
WHITE PAPER: Almost half of IT expenditures go towards the total cost of support and maintenance in most organizations. Read this paper to learn ten best practices for adopting virtual support networks to cost-effectively improve the management of your IT systems.
Posted: 12 Oct 2006 | Published: 11 Oct 2006

WebEx Communications, Inc.

On-demand Customer Service and Support
sponsored by Salesforce.com
DATA SHEET: Developed by salesforce.com, the leader in on-demand customer relationship management (CRM), Salesforce Service & Support helps companies achieve superior service levels that translate into competitive differentiation and reduced costs.
Posted: 04 Oct 2006 | Published: 01 Oct 2006

Salesforce.com

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service
sponsored by eGain Communications Corp.
WHITE PAPER: Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.
Posted: 29 Aug 2004 | Published: 01 Dec 2003

eGain Communications Corp.
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