Integrating multiple channels to build a single view of the customer
sponsored by TechTarget Customer Experience
EGUIDE:
CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.
Posted: 21 Feb 2013 | Published: 21 Feb 2013
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Solution Spotlight: The Role of a Chief Customer Officer in Leading Customer Experience Management
sponsored by TechTarget Customer Experience
EGUIDE:
Access this exclusive resource to find out about the value of a chief customer resource officer. Read on to learn more about their duties and responsibilities and how they can help you organization refocus on the increasingly important customer experience management.
Posted: 18 Feb 2013 | Published: 18 Feb 2013
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CRM Initiatives for Improved Customer Experience
sponsored by TechTarget Customer Experience
EGUIDE:
Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision.
Posted: 28 Jan 2013 | Published: 28 Jan 2013
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Cisco® ONE: Traffic Visualization and Control
sponsored by Cisco Systems, Inc.
WHITE PAPER:
This resource explores how Cisco ONE's traffic visualization and control capability can help service providers visualize traffic end-to-end across the network and respond to unpredictable network capacity demands quickly, easily, and efficiently.
Posted: 26 Jun 2013 | Published: 30 Apr 2013
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Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center
sponsored by Avaya
WHITE PAPER:
This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge.
Posted: 19 Jun 2013 | Published: 31 Dec 2012
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Case Study: US Airways
sponsored by Message Systems
CASE STUDY:
In this case study, find out how US Airways maintained high levels of customer satisfaction with an automated messaging system.
Posted: 14 Jun 2013 | Published: 31 Mar 2013
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Customer Experience Management in the New Era of Mobility
sponsored by IBM
WHITE PAPER:
View this white paper to learn more about how your business can obtain higher revenues, lower costs and higher customer satisfaction. Mobility provides businesses with the opportunity to provide customers with unique value. It gives customers a channel to interact with their preferred companies.
Posted: 05 Jun 2013 | Published: 24 Aug 2012
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Key Insights for Managing an Effective Business Intelligence Strategy
sponsored by Information Builders
EGUIDE:
Including business users in each part of a business intelligence initiative is essential to the success of a BI project. View this expert E-guide to learn more about key BI management best practices. It discusses common myths and prejudices that hinder the success of BI efforts in companies.
Posted: 28 May 2013 | Published: 28 May 2013
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Staying Connected: Don't Let Faulty Mobile Applications Lose Customers
sponsored by TechTarget Customer Experience
EBOOK:
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.
Posted: 20 May 2013 | Published: 20 May 2013
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IBM Sterling Supply Chain Visibility - Optimize your supply chain network through real-time, end-to-end visibility
sponsored by IBM
WHITE PAPER:
Consult this resource to learn how greater visibility into the supply chain can help you effectively combat efficiency and performance challenges and pave the way for business success.
Posted: 07 May 2013 | Published: 31 Jul 2011
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Infor Epiphany Brochure
sponsored by Infor
WHITE PAPER:
This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base. Read on to learn about the specific benefits this technology offers businesses across all sectors.
Posted: 30 Apr 2013 | Published: 31 Dec 2012
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New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now
sponsored by Information Builders
WHITE PAPER:
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.
Posted: 30 Apr 2013 | Published: 30 Apr 2013
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Advancing Your Digital Marketing Strategy with Webtrends Analytics
sponsored by WebTrends
WHITE PAPER:
In the age of social media, web analytics can help you harness data from a variety of channels to construct and implement an effective, integrated marketing strategy. Check out this helpful white paper to learn how you can advance your digital marketing strategy, grow brand loyalty and build revenue through the use of analytics.
Posted: 18 Apr 2013 | Published: 18 Apr 2013
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Agile, Secure, Reliable: World Class Customer Service in the Cloud
sponsored by Oracle Corporation UK Ltd
EBOOK:
Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more.
Posted: 17 Apr 2013 | Published: 17 Apr 2013
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Ensuring Success with On-site Testing and Targeting
sponsored by WebTrends
WHITE PAPER:
Your company's website is one of your most valuable assets, so it needs to be as effective, informative, and engaging as possible in order to provide the best customer experience. Turn to this white paper to learn the challenges behind optimizing your site and learn how you can avoid the pitfalls while implementing the most effective processes.
Posted: 16 Apr 2013 | Published: 16 Apr 2013
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Taking Control with Marketing Optimization
sponsored by WebTrends
WHITE PAPER:
Customers today are asking for an engaging, personalized web experience that pulls them in, and your business needs to deliver. Access this white paper to discover the business case for creating personalized web experiences, and discover how marketers are listening to consumers in order to optimize digital marketing strategies.
Posted: 12 Apr 2013 | Published: 12 Apr 2013
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Nine Real-World Results from Testing and Targeting
sponsored by WebTrends
WHITE PAPER:
In today's wired world, you must make sure your website is optimized for optimal ROI and sales. Check out this white paper to learn about the business case of web site optimization, and learn from nine brief success stories of businesses across all sectors.
Posted: 12 Apr 2013 | Published: 12 Apr 2013
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The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention
sponsored by IBM
WHITE PAPER:
In today's highly competitive market, it is more important than ever to provide top-tier customer service, and successful businesses know the key to this is leveraging a customer analytics initiative. Read this resource to learn the ins and outs of customer analytics and the tools you'll need to implement a successful analytics program.
Posted: 11 Apr 2013 | Published: 31 Dec 2012
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Landing Page Optimization: Best Practices to Lift Conversion
sponsored by WebTrends
WHITE PAPER:
Your landing page is the first thing customers see when interacting with your brand online, and whether or not they are drawn into your site can make or break your campaign. Check out this white paper to learn best practices for landing page optimization, compare strategies for page testing, and more.
Posted: 11 Apr 2013 | Published: 31 Jan 2013
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IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting
sponsored by IBM
WHITE PAPER:
This resource introduces a portfolio of cloud-based strategies that allow organizations of all shapes and sizes to benefit from advanced analytics – without the need for infrastructural changes, expensive software, or analytics expertise.
Posted: 10 Apr 2013 | Published: 31 Mar 2013
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The Secrets of Effective Web Content Management
sponsored by TechTarget Content Management
EBOOK:
This expert handbook reveals the secrets of effective web content management (WCM) by outlining best and worst practices. Dig into the key issues involved in setting up, developing, and managing effective WCM initiatives.
Posted: 03 Apr 2013 | Published: 03 Apr 2013
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Using Social Media to Win Over Customers
sponsored by TechTarget Customer Experience
EBOOK:
In this expert e-book, you'll learn how to create a successful social CRM initiative (as well as valuable, lasting customer relations) by implementing the right processes and technologies.
Posted: 12 Mar 2013 | Published: 12 Mar 2013
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Technology industry at the cross-roads: Transforming quote-to-cash operations
sponsored by TechTarget ComputerWeekly.com
ESSENTIAL GUIDE:
This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.
Posted: 06 Mar 2013 | Published: 06 Mar 2013
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Technology industry at the cross-roads: Transforming quote-to-cash operations
sponsored by TechTarget ComputerWeekly.com
ESSENTIAL GUIDE:
This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.
Posted: 05 Mar 2013 | Published: 05 Mar 2013
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E-Guide: Harnessing Social Analytics
sponsored by IBM
EGUIDE:
In this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions.
Posted: 21 Dec 2012 | Published: 21 Dec 2012
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