Using IBM Social Business to Take Your Business Relationships to the Next Level
sponsored by IBM
WHITE PAPER:
This IBM Redguide™ publication provides information about IBM Social Business and includes details about the business need and the value of transformation to a social business. It presents a high-level Social Business component diagram, highlights key capabilities, and includes customer case studies.
Posted: 01 Oct 2011 | Published: 01 Oct 2011
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The 10 worst practices for Technical Support and how to overcome them
sponsored by NTR Global
WHITE PAPER:
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.
Posted: 17 Nov 2011 | Published: 17 Nov 2011
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What is the Value of Unified Communications?
sponsored by Avaya
EGUIDE:
The benefits of unified communications are apparent to network managers, but how can you figure out the value it will add to your organization?
Posted: 16 Nov 2011 | Published: 16 Nov 2011
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InfoSphere MDM Solution for Product Information Management
sponsored by IBM
VIDEO:
Watch this short video and learn how leading retailers, distributors and manufacturers leverage IBM InfoSphere Product Information Management solutions to boost supply chain productivity and deliver an optimal customer purchase experience.
Posted: 15 Nov 2011 | Premiered: 15 Nov 2011
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Gilt Groupe moves to Virtualzation and Triple's Web Traffic with Riverbed Stingray
sponsored by Riverbed Technology, Inc.
CASE STUDY:
This case study discusses an online reatailer's move to virtualization to increase profits and customer service.
Posted: 09 Nov 2011 | Published: 09 Nov 2011
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Gilt Groupe Triples Web Traffic within a year with Riverbed Stingray
sponsored by Riverbed Technology, Inc.
CASE STUDY:
With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction.
Posted: 07 Nov 2011 | Published: 07 Nov 2011
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What Senior Management Needs to Know and Do About the Customer Experience
sponsored by Verint Systems
WHITE PAPER:
Enhance your company's customer experience with this advice from Kathleen M. Peterson, Founder and Chief Vision at Officer Power House Consulting.
Posted: 02 Nov 2011 | Published: 28 Oct 2011
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E-Book: How to keep customers -- and keep them happy: High-return tactics for building customer loyalty
sponsored by Microsoft
EBOOK:
This ebook is full of expert advice for implementing a successful customer experience management (CEM) plan.
Posted: 28 Oct 2011 | Published: 28 Oct 2011
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Improve Organizational Communications to Drive Business Results
sponsored by Cisco Systems, Inc.
WHITE PAPER:
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Unleash the Power of Marketing to Drive Innovation and Profit
sponsored by SAS Institute Inc.
WHITE PAPER:
In this white paper, learn what genuine customer centricity looks like, why it matters more than ever, and how organizations can achieve it.
Posted: 11 Oct 2011 | Published: 11 Oct 2011
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The Forrester Wave™: Web Content Management For Online Customer Experience, Q3 2011
sponsored by Siteworx
WHITE PAPER:
A market update on the latest WCM trends including leading vendors, innovations in publishing and cost profiles.
Posted: 15 Sep 2011 | Published: 12 Sep 2011
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Empowering Your Mobile Worker
sponsored by Box
WHITE PAPER:
In this white paper, assess mobile content management solutions. Uncover the security and device management capabilities of a variety of products and learn how to empower your users and IT.
Posted: 18 Aug 2011 | Published: 31 Mar 2011
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5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace
sponsored by Aspect
WHITE PAPER:
This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.
Posted: 11 Aug 2011 | Published: 11 Aug 2011
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Leveraging Workforce Management to Deliver Exceptional Customer Experience
sponsored by Infor WFM Workbrain
WHITE PAPER:
Read this white paper for a more in-depth look at workforce management tools and how they can work in concert with retail initiatives to deliver on customer expectations.
Posted: 11 Aug 2011 | Published: 08 Aug 2011
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IBM Rational and the Financial Services Sector
sponsored by IBM
WHITE PAPER:
Financial services institutions (FSIs) are under tight pressure to reduce cost and risk in the business while improving profitability and enhancing customer satisfaction. But achieving these goals can be a daunting task. View this paper to explore a systematic approach and key recommendations that FSI should invest in to help tackle these goals.
Posted: 08 Aug 2011 | Published: 08 Aug 2011
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Mobility in the Enterprise: Professional Productivity with Intel® Core™ i5 vPro™ processor
sponsored by Intel
CASE STUDY:
This case study discusses the reasons why one company decided to replace their existing laptops every two years. Find out how implementing this strategy benefited both employees and end users.
Posted: 03 Aug 2011 | Published: 02 Aug 2011
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Unleashing Microsoft SharePoint Server 2010's Web Content Management Features with DocAve
sponsored by AvePoint, Inc.
WHITE PAPER:
This white paper discusses the requirements for dynamic websites in today's hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAveSoftware Platform enhances the native WCM functionality SharePoint offers.
Posted: 01 Aug 2011 | Published: 29 Jul 2011
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Transforming the Help Desk with Remote Support Services
sponsored by LogMeIn, Inc.
WHITE PAPER:
This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations.
Posted: 27 Jul 2011 | Published: 27 Jul 2011
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Garanti Teknoloji aids IT productivity with simplified mainframe operations
sponsored by CA Technologies.
CASE STUDY:
This success story identifies the risks and consequences of poor mainframe management. Find out how one organization simplified this essential process and maintained its reputation and customer satisfaction.
Posted: 25 Jul 2011 | Published: 25 Jul 2011
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Customers, Not Cars, Now Drive Auto Importer’s Strategy
sponsored by SAP America, Inc.
CASE STUDY:
This case study spotlights Colmobil Corp., one of Israel's leading importer and distributor of cars, trucks and buses, and their experience reorganizing their business around customers instead of vehicles. Inside, discover the tools they used to help them with this transformation, as well as the impressive results.
Posted: 25 Jul 2011 | Published: 25 Jul 2011
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Nine Easy Steps for a Quick Customer Experience Tune-Up
sponsored by SAP America, Inc.
WHITE PAPER:
As competitors begin to offer comparable products, the customer experience (CE) becomes the new imperative for ensuring customer loyalty and satisfaction. This white paper provides nine easy steps for a quick customer experience tune-up. Use these helpful tips to start improving your customer experience today.
Posted: 25 Jul 2011 | Published: 25 Jul 2011
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The Social Customer Engagement Index
sponsored by SAP America, Inc.
WHITE PAPER:
This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers.
Posted: 25 Jul 2011 | Published: 25 Jul 2011
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Process and document management flexibility
sponsored by IBM
CASE STUDY:
Integrated process solution automated several hundred business processes Replaced several legacy systems with redundant workflow capabilities Key centerpiece of enterprise architecture.
Posted: 07 Jul 2011 | Published: 07 Jul 2011
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Mobile BI: Actionable Intelligence for the Agile Enterprise
sponsored by SAS Institute Inc.
WHITE PAPER:
This report describes how mobile devices can drive better BI. Find out how top performing companies have made mobile devices the primary platform for BI deployments.
Posted: 28 Jun 2011 | Published: 28 Jun 2011
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eGuide:Mitigating malicious advertisement malware
sponsored by Sophos, Inc.
EGUIDE:
More than one million websites were infected by malicious advertisements, also known as malvertisements, in the last quarter of 2010. This expert guide explains why and how this form of attack is quickly spreading and offers technical advice on how to avoid infection.
Posted: 24 Jun 2011 | Published: 24 Jun 2011
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