Business of Information Technology  >   Business Processes  >   Customer Service  >  

Customer Satisfaction

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer SatisfactionReports
201 - 225 of 509 Matches Previous Page  | Next Page
‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs
sponsored by Oracle Corporation
WHITE PAPER: 3 best practices for providing 'a little extra service' using chat and email management that will save your company money and drives high customer satisfaction at the same time.
Posted: 17 Apr 2013 | Published: 17 Apr 2013

Oracle Corporation

Case Study: Cincinnati Zoo and Botanical Garden
sponsored by IBM
WHITE PAPER: This case study details how the Cincinnati Zoo utilized business analytics to gain deeper insight into visitor behaviors and habits – allowing it to transform customer experience while also reducing its reliance on subsidies.
Posted: 10 Apr 2013 | Published: 31 Mar 2012

IBM

Managers Know More with Oracle Sales Cloud
sponsored by Oracle Corporation
VIDEO: Oracle Sales Cloud is Smarter SFA that helps Managers know more. Hit your target with no surprises. Act on opportunities and threats faster. Manage more effectively anywhere, using any device.
Posted: 03 Apr 2013 | Premiered: 31 Jul 2012

Oracle Corporation

Public complaints case study
sponsored by SAS
CASE STUDY: With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions.
Posted: 21 Mar 2013 | Published: 21 Mar 2013

SAS

Technology industry at the cross-roads: Transforming quote-to-cash operations
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.
Posted: 06 Mar 2013 | Published: 06 Mar 2013

ComputerWeekly.com

Deploying Customer Service in the Cloud
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage.
Posted: 01 Mar 2013 | Published: 01 Mar 2013

Oracle Corporation UK Ltd

Discover Your Inner Leader
sponsored by ConnectWise
WHITE PAPER: Do you have the skills to successfully lead your organization? With the right amount of dedication, anyone can be a leader – including you. Now is the time to start harnessing your inner leader to take your company to the next level. Follow the steps in this eBook to become a leader your team wants to follow.
Posted: 31 Dec 2012 | Published: 31 Dec 2012

ConnectWise

The Business Value of CX: Customer Service in the Cloud
sponsored by Oracle Corporation
WEBCAST: This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa.
Posted: 20 Dec 2012 | Premiered: Dec 20, 2012

Oracle Corporation

Customer Experience: Empowering People. Powering Brands.
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: The way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience.
Posted: 14 Dec 2012 | Published: 14 Dec 2012

Oracle Corporation UK Ltd

5 Ways to Optimize Your Workforce
sponsored by Aspect
WHITE PAPER: You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.
Posted: 14 Dec 2012 | Published: 14 Dec 2012

Aspect

Agile, Secure, Reliable: World Class Customer Service in the Cloud
sponsored by Oracle Corporation UK Ltd
EBOOK: Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more.
Posted: 17 Apr 2013 | Published: 17 Apr 2013

Oracle Corporation UK Ltd

Ensuring Success with On-site Testing and Targeting
sponsored by WebTrends
WHITE PAPER: Your company's website is one of your most valuable assets, so it needs to be as effective, informative, and engaging as possible in order to provide the best customer experience. Turn to this white paper to learn the challenges behind optimizing your site and learn how you can avoid the pitfalls while implementing the most effective processes.
Posted: 16 Apr 2013 | Published: 16 Apr 2013

WebTrends

Taking Control with Marketing Optimization
sponsored by WebTrends
WHITE PAPER: Customers today are asking for an engaging, personalized web experience that pulls them in, and your business needs to deliver. Access this white paper to discover the business case for creating personalized web experiences, and discover how marketers are listening to consumers in order to optimize digital marketing strategies.
Posted: 12 Apr 2013 | Published: 12 Apr 2013

WebTrends

Nine Real-World Results from Testing and Targeting
sponsored by WebTrends
WHITE PAPER: In today's wired world, you must make sure your website is optimized for optimal ROI and sales.  Check out this white paper to learn about the business case of web site optimization, and learn from nine brief success stories of businesses across all sectors.
Posted: 12 Apr 2013 | Published: 12 Apr 2013

WebTrends

The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention
sponsored by IBM
WHITE PAPER: In today's highly competitive market, it is more important than ever to provide top-tier customer service, and successful businesses know the key to this is leveraging a customer analytics initiative.  Read this resource to learn the ins and outs of customer analytics and the tools you'll need to implement a successful analytics program.
Posted: 11 Apr 2013 | Published: 31 Dec 2012

IBM

Landing Page Optimization: Best Practices to Lift Conversion
sponsored by WebTrends
WHITE PAPER: Your landing page is the first thing customers see when interacting with your brand online, and whether or not they are drawn into your site can make or break your campaign. Check out this white paper to learn best practices for landing page optimization, compare strategies for page testing, and more.
Posted: 11 Apr 2013 | Published: 31 Jan 2013

WebTrends

IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting
sponsored by IBM
WHITE PAPER: This resource introduces a portfolio of cloud-based strategies that allow organizations of all shapes and sizes to benefit from advanced analytics – without the need for infrastructural changes, expensive software, or analytics expertise.
Posted: 10 Apr 2013 | Published: 31 Mar 2013

IBM

The A to Z of Mobile Workforce Scheduling Optimization
sponsored by ClickSoftware
WHITE PAPER: This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today.
Posted: 04 Apr 2013 | Published: 31 Dec 2011

ClickSoftware

The secrets of effective Web content management: Best (and worst) practices
sponsored by SearchContentManagement
EBOOK: For WCM deployments to be effective, companies need to plan carefully and manage implementations properly. Access this expert handbook to dig into the key  issues involved in setting up, developing and managing effective WCM initiatives.
Posted: 03 Apr 2013 | Published: 03 Apr 2013

SearchContentManagement

Using Social Media to Win Over Customers
sponsored by SearchCRM
EBOOK: While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.
Posted: 12 Mar 2013 | Published: 12 Mar 2013

SearchCRM

Technology industry at the cross-roads: Transforming quote-to-cash operations
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.
Posted: 05 Mar 2013 | Published: 05 Mar 2013

ComputerWeekly.com

Integrating multiple channels to build a single view of the customer
sponsored by Genesys
EGUIDE: CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.
Posted: 21 Feb 2013 | Published: 21 Feb 2013

Genesys

Solution Spotlight: The Role of a Chief Customer Officer in Leading Customer Experience Management
sponsored by IBM and Crossview
EGUIDE: Access this exclusive resource to find out how chief customer officers are cultivated inside the company and come from a variety of different backgrounds. Discover why brining a chief customer officer on board can help your organization refocus on the increasingly important customer experience management.
Posted: 18 Feb 2013 | Published: 18 Feb 2013

IBM and Crossview

CRM Initiatives for Improved Customer Experience
sponsored by Limelight Networks, Inc.
EGUIDE: Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision.
Posted: 28 Jan 2013 | Published: 28 Jan 2013

Limelight Networks, Inc.

E-Guide: Harnessing Social Analytics
sponsored by IBM
EGUIDE: In this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions.
Posted: 21 Dec 2012 | Published: 21 Dec 2012

IBM
201 - 225 of 509 Matches Previous Page    7 8 9 10 11 12    Next Page
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement