Customer Satisfaction White Papers ( User Satisfaction ) Software Downloads, Definition and Webcasts

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Managing and Optimizing the Call Center sponsored by TechTarget Customer Experience EGUIDE: In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools. Posted: 24 Sep 2013 \| Published: 24 Sep 2013 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Predictive Analytics \| Predictive Analytics Software \| Workforce Management Software

IBM Watson Engagement Advisor sponsored by IBM WHITE PAPER: The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service. Posted: 01 Nov 2013 \| Published: 01 Nov 2013 TOPICS: CRM Analytics \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Retail Branch Networks: The Keystone to Bank-Customer Relationships sponsored by Hewlett-Packard Enterprise WHITE PAPER: The following white paper addresses the best practices to consider within brank banking locations with information tailored specifically for P2P relationships. Posted: 29 Oct 2013 \| Published: 29 Oct 2013 TOPICS: Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Print Management \| Print Management Services \| Print Management Software \| Workflow Management Coalition \| Workflow Software

Today's customer service starts with mobile, social consciousness sponsored by TechTarget Business Analytics EZINE: A company's social consciousness, or multichannel awareness, can help it improve customer relationships and the bottom line – in this issue of Business Information. Posted: 25 Oct 2013 \| Published: 25 Oct 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Data Analytics \| Data Management \| Data Mining \| Mobile Device Management \| Mobile Workers \| Social Computing

Online Retail Banking Success Hinges on Positive User Experiences: How APM Makes the Difference sponsored by Compuware WHITE PAPER: Access this detailed case study that highlights how an online retail banking service implemented an application performance management (APM) solution that offers rapid issue detection and identification for efficient troubleshooting to reduce any downtime, and keeps customers satisfied. Posted: 24 Oct 2013 \| Published: 30 Jun 2011 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Customer Retention \| Customer Satisfaction \| Network Management \| Network Managers \| Network Monitoring \| Network Performance

Compuware Helps Best Buy Optimize Its Internet Channel sponsored by Compuware WHITE PAPER: Read up on how one company implemented an application performance management (APM) solution to ensure real-time availability and responsiveness for increased customer satisfaction. Posted: 22 Oct 2013 \| Published: 16 Apr 2013 TOPICS: Application Monitoring \| Application Performance Management \| Application Performance Management Software \| Applications Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Network Management \| Network Managers \| Network Monitoring \| Network Performance \| User Experience

The Ideal Tool Set for Application Performance Management for Better Business Performance sponsored by Riverbed Technology, Inc. ANALYST REPORT: In this analyst report by Forrester Consulting, see what common issues today's enterprises seem to be having when it comes to application performance management (APM), and get key industry recommendations on how to enhance your APM methods. Posted: 18 Oct 2013 \| Published: 31 Aug 2013 TOPICS: Application Monitoring \| Application Performance Management \| Customer Satisfaction \| Network Capacity \| Network Management \| Network Managers \| Network Monitoring \| Network Performance

6 Hidden Secrets to Offering Exceptional Customer Service sponsored by Salesforce.com WHITE PAPER: The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now. Posted: 10 Oct 2013 \| Published: 10 Oct 2013 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

UK Network Carrier Gains Network Visibility For Quick Troubleshooting sponsored by Gigamon WHITE PAPER: This case study focuses on a UK telecommunications organization that found a way to gain network visibility for quick troubleshooting and customer satisfaction, without affecting existing production network. Posted: 10 Oct 2013 \| Published: 31 Dec 2012 TOPICS: Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Network Capacity \| Network Infrastructure \| Network Management \| Network Managers \| Network Monitoring \| Network Performance \| Network Traffic Analysis \| Network Traffic Management

The Use Case for Integrated Vulnerability Management CORE Security sponsored by Core Security Technologies WHITE PAPER: This white paper emphasizes the importance of an effective vulnerability management infrastructure to avoid data overload challenges and explores how to stay on track by consolidating, analyzing, and prioritizing data for maximum security. Posted: 10 Oct 2013 \| Published: 10 Oct 2013 TOPICS: Application Security \| Business Intelligence \| Customer Loyalty \| Customer Satisfaction \| Network Security \| Security \| Security Architectures \| Security Infrastructure \| Security Management \| Security Managers \| Security Threats \| Vulnerability Assessments \| Vulnerability Management

The Azzurri Contact Centre Leader Peer-to-Peer Opinion Exchange 2013 sponsored by Azzurri WHITE PAPER: This white paper features a quantified report on UK contact centre leaders, and compares the results of those who have implemented a single multi-channel communications system and those who have not, to get a clear picture of what the barriers and benefits of this system may be. Posted: 08 Oct 2013 \| Published: 08 Oct 2013 TOPICS: Contact Center Management \| Contact Center Workforce Management \| Contact Centers \| Customer Satisfaction \| Customer Service \| Network Best Practices \| Network Management \| Network Managers

Go beyond the surface: User Experience Design At A Glance sponsored by Hewlett Packard Enterprise WHITE PAPER: This brief resource explains how User Experience Design services can deliver strategic business value by enabling your organization to increase sales and conversions, improve customer retention, build brand trust, and more. Posted: 08 Oct 2013 \| Published: 30 Jun 2013 TOPICS: Brand Loyalty \| CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Sales

Industry Credentials Insurance sponsored by Azzurri WHITE PAPER: These top case studies highlight three UK insurance providers and their networking challenges with enhancing customer experience and increasing customer loyalty through better communication and end-user engagement, and how they found a solution that streamlined contact management and more. Posted: 02 Oct 2013 \| Published: 02 Oct 2013 TOPICS: Compliance (Systems Operations) \| Contact Center Management \| Contact Centers \| Contact Management \| Customer Data Management \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service

Meeting the Market's needs with your Managed Services sponsored by Solarwinds N-able WHITE PAPER: This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid. Posted: 27 Sep 2013 \| Published: 31 May 2013 TOPICS: Cloud Computing \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Mobile CRM \| Mobile Device Management \| Network Management \| Network Managers \| Network Monitoring \| Remote Network Management

Whitepaper: Meet the Real Lean Portal sponsored by Backbase WHITE PAPER: This in-depth resource explores how a lean portal can help your organization trim the operational fat and deliver the kinds of experiences that customers crave. Read on to learn key differences between lean portals and suites, and uncover the benefits of "going lean." Posted: 25 Sep 2013 \| Published: 30 Jun 2013 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| eCommerce \| eCommerce Software \| Lean Production \| Portal Applications Software \| Portals \| Web Content Management

How Distributors Can Streamline Supply Chain Management sponsored by Junction Solutions WHITE PAPER: Access this resource to learn how to optimize your entire value chain for increased cost control, streamlined supply chain processes, and more effective customer service. Posted: 16 Sep 2013 \| Published: 31 Dec 2011 TOPICS: CRM \| Customer Satisfaction \| Inventory Management \| Order Management Systems \| Supply Chain Execution \| Supply Chain Management \| Value Chain Management \| Value Chains \| Warehouse Management

ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels sponsored by Genesys CASE STUDY: This case study reveals how Esri, a leading provider of GIS mapping software, redesigned the overall customer service experience in order to better support changing customer demands and improve interactions across all channels. Posted: 16 Sep 2013 \| Published: 28 Feb 2013 TOPICS: Call Center Management \| Call Centers \| Channel Management \| Contact Center Management \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence sponsored by Genesys CASE STUDY: Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. Posted: 16 Sep 2013 \| Published: 16 Sep 2013 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Contact Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Personalization

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy sponsored by Genesys CASE STUDY: This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. Posted: 13 Sep 2013 \| Published: 31 Dec 2012 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

FTP-Stream China Data sheet sponsored by Maytech DATA SHEET: Find out how FTP-Stream China cracks the file sharing services problem by reading this resource now. Posted: 13 Sep 2013 \| Published: 13 Sep 2013 TOPICS: Customer Satisfaction \| File Management Programs \| File Sharing Protocols \| File Transfer Protocols

Webcast: Unlocking New Insights and Opportunities with Big Data sponsored by IBM WEBCAST: In this exclusive webcast, learn how you can use big data to create new business value, maintain relevance, and achieve greater operational efficiency. Posted: 05 Sep 2013 \| Premiered: Aug 19, 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Business Management \| Business Performance Management \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Governance \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software

Loss from Legacy Call Center Infrastructure sponsored by Genesys WHITE PAPER: Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic. Posted: 04 Sep 2013 \| Published: 04 Sep 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

The Journey to Smarter Commerce sponsored by IBM EBOOK: In this e-book, explore how you can deliver optimal experiences throughout the customer journey with the right buy, market, sell and service processes. Learn how a customer-focused approach can help you make smarter commerce decisions that improve customer loyalty and profitability. Posted: 03 Sep 2013 \| Published: 30 Apr 2013 TOPICS: Customer Interaction Services \| Customer Retention \| Customer Satisfaction \| Marketing \| Sales \| Sales and Marketing Software \| Supply Chain Management

Harnessing Social Media to Boost the Bottom Line sponsored by TechTarget Customer Experience EBOOK: Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. Posted: 29 Aug 2013 \| Published: 29 Aug 2013 TOPICS: Business Process Automation \| Business Process Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Marketing \| Social Computing \| Social Networking

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace sponsored by Aspect WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. Posted: 29 Aug 2013 \| Published: 29 Aug 2013 TOPICS: Communications Systems \| Contact Center Workforce Management \| CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Workforce Management Software

Customer Satisfaction Reports