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Customer Retention

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DEFINITION: Techniques to maintain relationships with existing customers.
Customer RetentionReports
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Contact Center Report: Calming Customer Rage in the Modern Service Era
sponsored by Five9
WHITE PAPER: If customers don't get the service they expect, they can easily become irritated, or even enraged. And 85% of customers will retaliate against a company of they needs aren't met! So how can you at least, ease customer rage, and at best, prevent it in the first place?
Posted: 31 Dec 2013 | Published: 13 Nov 2013

Five9

The Mobile Engagement Market: Top Providers and Offerings
sponsored by Hewlett-Packard Limited
ANALYST REPORT: This report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success.
Posted: 20 Dec 2013 | Published: 06 Aug 2013

Hewlett-Packard Limited

Create a Strong, Dynamic Customer Experience
sponsored by Hewlett-Packard Limited
WHITE PAPER: This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.
Posted: 19 Dec 2013 | Published: 30 Nov 2012

Hewlett-Packard Limited

Omnichannel Shoppers Trendagram
sponsored by Hewlett-Packard Limited
WHITE PAPER: This brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers.
Posted: 18 Dec 2013 | Published: 31 Aug 2013

Hewlett-Packard Limited

Big Job: Understanding the 'Omni-consumer'
sponsored by Hewlett-Packard Limited
WHITE PAPER: This resource explains how a predictive analytics strategy can help you navigate customer engagement and handle omnichannel operational challenges.
Posted: 18 Dec 2013 | Published: 31 Jul 2013

Hewlett-Packard Limited

Taking control of the customer experience in retail banking
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast examines the value of customer-centricity in retail banking, and offers key insights to help you take control of the customer experience.
Posted: 17 Dec 2013 | Premiered: Nov 12, 2013

Hewlett-Packard Limited

To Pump up Data Volume, Connect Customer Channels
sponsored by SearchCRM
EGUIDE: In this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands.
Posted: 10 Dec 2013 | Published: 10 Dec 2013

SearchCRM

Delivering a Seamless Experience Across Every Channel
sponsored by IBM
WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
Posted: 15 Nov 2013 | Published: 31 May 2013

IBM

Addressing changing customer behavior
sponsored by IBM
WHITE PAPER: This resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences.
Posted: 13 Nov 2013 | Published: 31 May 2013

IBM

IBM Watson Engagement Advisor
sponsored by IBM
WHITE PAPER: The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service.
Posted: 01 Nov 2013 | Published: 01 Nov 2013

IBM

Set Your IT Business Up For Success: Achieving Client Satisfaction in the First 30 Days
sponsored by LabTech Software
EBOOK: Learn the steps you can follow to make the onboarding process as smooth as possible, so you build client confidence fast and evolve from simply being the hired help to being viewed as a trusted advisor and valuable asset to your clients' business.
Posted: 26 Oct 2013 | Published: 25 Oct 2013

LabTech Software

The Master List of Email Delivery Terminology
sponsored by Dyn
WHITE PAPER: Email may seem simple – create content and send to your list – but there are many elements that go into a good email program. The Master List of Email Terminology helps shed light on the terms that you should know and what you should be implementing in your own program.
Posted: 07 Jan 2014 | Published: 31 Dec 2013

Dyn

The Power of Transformational Knowledge
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability.
Posted: 06 Jan 2014 | Published: 06 Jan 2014

Oracle Corporation

Billing as a Strategy for Building Customer Loyalty and Retention
sponsored by Fusebill
WHITE PAPER: This resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention.
Posted: 30 Dec 2013 | Published: 30 Dec 2013

Fusebill

Puzzling: Finding the Missing Pieces of your Customer Picture
sponsored by IBM
WEBCAST: In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
Posted: 27 Dec 2013 | Premiered: Sep 3, 2013

IBM

Connected Customer Centricity - MS perspective on the Retail Industry
sponsored by Microsoft India
WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.
Posted: 19 Dec 2013 | Published: 31 Jan 2012

Microsoft India

Cashing in on Customer Insight
sponsored by IBM
WHITE PAPER: This resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace.
Posted: 11 Nov 2013 | Published: 31 Dec 2012

IBM

Call Center Analytics: The Bottom Line
sponsored by Genesys
EGUIDE: This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Genesys

The Secret to Effective Social Customer Engagement
sponsored by Hootsuite
EGUIDE: This e-guide investigates the tools and strategies to make social customer engagement work for your organization, big or small. Learn how to choose the websites and technologies that work best with your business goals.
Posted: 05 Nov 2013 | Published: 05 Nov 2013

Hootsuite

Business Information: Ring My Bell
sponsored by SearchBusinessAnalytics
EZINE: A company's social consciousness, or multichannel awareness, can help it improve customer relationships and the bottom line – in this issue of Business Information.
Posted: 25 Oct 2013 | Published: 25 Oct 2013

SearchBusinessAnalytics

Online Retail Banking Success Hinges on Positive User Experiences: How APM Makes the Difference
sponsored by Compuware
WHITE PAPER: Access this detailed case study that highlights how an online retail banking service implemented an application performance management (APM) solution that offers rapid issue detection and identification for efficient troubleshooting to reduce any downtime, and keeps customers satisfied.
Posted: 24 Oct 2013 | Published: 30 Jun 2011

Compuware

Compuware Helps Best Buy Optimize Its Internet Channel
sponsored by Compuware
WHITE PAPER: Read up on how one company implemented an application performance management (APM) solution to ensure real-time availability and responsiveness for increased customer satisfaction.
Posted: 22 Oct 2013 | Published: 16 Apr 2013

Compuware

6 Hidden Secrets to Offering Exceptional Customer Service
sponsored by Salesforce.com
WHITE PAPER: The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.
Posted: 10 Oct 2013 | Published: 10 Oct 2013

Salesforce.com

UK Network Carrier Gains Network Visibility For Quick Troubleshooting
sponsored by Gigamon
WHITE PAPER: This case study focuses on a UK telecommunications organization that found a way to gain network visibility for quick troubleshooting and customer satisfaction, without affecting existing production network.
Posted: 10 Oct 2013 | Published: 31 Dec 2012

Gigamon

Go beyond the surface: User Experience Design At A Glance
sponsored by Hewlett-Packard Company
WHITE PAPER: This brief resource explains how User Experience Design services can deliver strategic business value by enabling your organization to increase sales and conversions, improve customer retention, build brand trust, and more.
Posted: 08 Oct 2013 | Published: 30 Jun 2013

Hewlett-Packard Company
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