Customer Retention

CASE STUDY: Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

CASE STUDY: After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.

Posted: 09 Sep 2009 | Premiered: 09 Sep 2009

WHITE PAPER: The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.

Posted: 04 Sep 2009 | Published: 04 Sep 2009

PRODUCT DEMO: In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.

Posted: 23 Jul 2009 | Published: 23 Jul 2009

PRODUCT DEMO: Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.

Posted: 22 Jul 2009 | Published: 22 Jul 2009

PRODUCT DEMO: Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.

Posted: 22 Jul 2009 | Published: 22 Jul 2009

WHITE PAPER: Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.

Posted: 22 Jul 2009 | Published: 22 Jul 2009

WHITE PAPER: In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.

Posted: 22 Jul 2009 | Published: 22 Jul 2009

WHITE PAPER: In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.

Posted: 22 Jul 2009 | Published: 22 Jul 2009

WHITE PAPER: Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.

Posted: 22 Jul 2009 | Published: 22 Jul 2009

WHITE PAPER: Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.

Posted: 26 Jun 2009 | Published: 26 Jun 2009

WHITE PAPER: This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.

Posted: 26 Jun 2009 | Published: 26 Jun 2009

WHITE PAPER: The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: When the economy turns around, as it will, how will your organization be poised to take advantage of the next expansion? Read the latest white paper written by Steve Diamond, Sr. Director, Product Marketing at Oracle, to learn six areas your organization can focus on to improve business results.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

EBOOK: Selling in today's economy is tough. And simply doing more of the same is not the way to survive, much less thrive, in today's economy. There are important dos and don'ts in times like these. This eBook is your industry-specific roadmap out of the economic slump.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions.

Posted: 04 Jun 2009 | Published: 04 Jun 2009

WHITE PAPER: In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers.

Posted: 04 Jun 2009 | Published: 04 Jun 2009