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Customer Management Data

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Deliver More Intelligent Chat
sponsored by [24]7 Customer Inc.
WHITE PAPER: Find out how predictive analytics and real-time modeling can help your business deliver more intelligent chat.
Posted: 17 Oct 2014 | Published: 17 Oct 2014

[24]7 Customer Inc.

The Who, What, When, Where and How of Real Time Personalization
sponsored by IBM
WHITE PAPER: Uncover the key questions which must be considered by marketers in order to provide real-time personalization.
Posted: 28 Aug 2014 | Published: 31 Oct 2013

IBM

Discover the Total Economic Impact of IBM's Tealeaf Customer Service Optimization Suite
sponsored by IBM
RESOURCE: Uncover the results of a recent Forrester Research Inc. report which exposes the total economic impact and numerous benefits of one leading customer service optimization tool.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

IBM

Tailored Solutions to Fit Any Size Business: NEC Contact Center Solutions
sponsored by NEC
WHITE PAPER: Find out how you can ensure an exceptional customer experience when you deploy a cloud-based contact center solution.
Posted: 19 Nov 2014 | Published: 31 Dec 2013

NEC

Giving Customers What They Want, When They Want It
sponsored by Infor
WHITE PAPER: Find out which key characteristics collectively create the most effective customer experience.
Posted: 05 Aug 2014 | Published: 05 Aug 2014

Infor

Next-Generation Customer Experience Management
sponsored by IBM
WHITE PAPER: This exclusive whitepaper looks at the evolution of the customer experience management landscape.
Posted: 30 Jul 2014 | Published: 13 Mar 2013

IBM

Western Union Implements Enterprise Data Hub on its Path to Deliver an Omni-channel Customer Experience
sponsored by Cloudera
CASE STUDY: Find out how an enterprise data hub helped Western Union drive actionable insights to create products and services that customers need.
Posted: 12 Nov 2014 | Published: 31 Dec 2013

Cloudera

Spirit AeroSystems Uses SAP HANA to Accelerate Production
sponsored by SAP America, Inc.
RESOURCE: Find out how SAP HANA helped one organization gain control of their big data.
Posted: 02 Oct 2014 | Published: 17 May 2014

SAP America, Inc.

Almerys Uses Talend Data Services to Offer Better Quality of Service to its Customers
sponsored by Talend
CASE STUDY: Find out how an integrated infrastructure platform increased performance and productivity for Almerys.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Talend

Gumala Aboriginal Corporation Establishes a Platform for Growth with CRM Solution
sponsored by NEC
CASE STUDY: Find out how an industry-leading automated and integrated CRM solution has helped one organization reduce manual data entry and has optimized their contact center.
Posted: 20 Nov 2014 | Published: 31 Dec 2013

NEC
 
 
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