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Customer Contact Management

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Customer Contact Management Reports
Modern IVR: The Center of a Successful Retail Omnichannel Strategy
sponsored by Genesys
WHITE PAPER: This resource will help you understand the steps you can take in order to prepare contact centers for the modern era – including the challenges you'll need to face and how to optimize your omnichannel strategy.
Posted: 08 May 2015 | Published: 08 May 2015


Mobile File Management Case Study: The Government of Basel-Stadt, Switzerland
sponsored by Acronis
WHITE PAPER: In this white paper, you'll learn how the government of Basel-Stadt, Switzerland implemented a successful mobile file management solution to enable a productive mobile workforce. Read on to discover how to give your employees access to critical files, while preventing security breaches and preserving version control.
Posted: 01 Jul 2015 | Published: 28 Nov 2014


How to Fine-Tune your Contact Center
sponsored by SearchCRM
EBOOK: With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management.
Posted: 07 Aug 2013 | Published: 07 Aug 2013


The Secrets of Effective SharePoint Deployments
sponsored by SearchContentManagement
EBOOK: Access this expert e-book for tips on effectively implementing SharePoint with your organization's collaboration technology.
Posted: 12 Sep 2011 | Published: 12 Sep 2011


How social media drives business success
sponsored by
IT BRIEFING: There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues.
Posted: 21 May 2012 | Published: 21 May 2012

Vendor Comparison: Web Content Management
sponsored by IBM
RESEARCH CONTENT: This Gartner vendor analysis explores the trends in the web content management market today, breaks down vendor strengths and cautions, and offers expert tips for WCM selection.
Posted: 14 Sep 2015 | Published: 09 Oct 2014


The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction
sponsored by Genesys
WHITE PAPER: Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: 24 Mar 2008 | Published: 01 Mar 2008


The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
sponsored by KANA
WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
Posted: 26 Jun 2014 | Published: 26 Jun 2014


WebSmart Services
sponsored by Melissa Data Corp
WHITE PAPER: Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database.
Posted: 20 Apr 2010 | Published: 20 Apr 2010

Melissa Data Corp

Streamline Workflows by Automating Web Data Extraction
sponsored by Connotate
WHITE PAPER: Monitoring and collecting Web data at high volumes and frequencies can be a complex challenge. Take a look at this white paper to learn about why you should use built-in management support to conquer this obstacle.
Posted: 26 Nov 2013 | Published: 26 Nov 2013

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