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Customer Contact Management

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Customer Contact Management Reports
 
10 Ways the Cloud Can Work for your Contact Center
sponsored by Genesys
WHITE PAPER: Finding your contact center's ideal cloud functionalities and capabilities is a challenge all its own. Explore 10 key considerations -- including integration, customization, and more -- for moving to a cloud-based contact center.
Posted: 11 Oct 2016 | Published: 11 Oct 2016

Genesys

The Secrets of Effective SharePoint Deployments
sponsored by SearchContentManagement
EBOOK: Access this expert e-book for tips on effectively implementing SharePoint with your organization's collaboration technology.
Posted: 12 Sep 2011 | Published: 12 Sep 2011

SearchContentManagement

Using Intelligent Document Recognition to Automate Enterprise Content Management
sponsored by EMC Captiva
WHITE PAPER: Discover how integrating intelligent document recognition solutions into an existing enterprise-wide, content management system facilitates rapid access to important, time-sensitive, mission-critical information.
Posted: 10 Sep 2007 | Published: 01 Sep 2007

EMC Captiva

Business Case for Integrated Unified Communications and Contact Center Solution
sponsored by ShoreTel - OLD
WHITE PAPER: In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates.
Posted: 08 Jun 2012 | Published: 30 Jun 2010

ShoreTel - OLD

Independent Lab Comparative Review
sponsored by Avaya
PRODUCT REVIEW: MierConsulting engineers conducted an hands-on, comparative review of three leading contact center packages, focusing on these products' multimedia, mixed voice and text-based contacts - capabilities.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Avaya

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance
sponsored by Avaya
WHITE PAPER: This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Avaya

Overhauling a Legacy Contact Center: Starting Steps
sponsored by Five9
EGUIDE: Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
Posted: 10 May 2013 | Published: 10 May 2013

Five9

Your Planning Guide for Collaboration and Content in the Cloud
sponsored by Dropbox for Business
WHITE PAPER: In this white paper, analysts break down communication, collaboration, content and social platforms - or, 3CS systems. Discover how to leverage these essentials with mobile, cloud and other technologies across the enterprise.
Posted: 30 Mar 2015 | Published: 29 Mar 2013

Dropbox for Business

Recession Proofing Your Organization with Electronic Forms
sponsored by IBM
WHITE PAPER: Learn how to help your organization position themselves for success with electronic forms and process automation.
Posted: 04 Oct 2011 | Published: 04 Oct 2011

IBM
 
 
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