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Customer Contact Management

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Customer Contact Management Reports
 
Take back control of enterprise data
sponsored by Hewlett-Packard Company
WHITE PAPER: Learn how enterprise content management can help you lower cost and risk and drive strategic insight and productivity.
Posted: 21 Sep 2014 | Published: 17 Mar 2014

Hewlett-Packard Company

How social media drives business success
sponsored by ComputerWeekly.com
IT BRIEFING: There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues.
Posted: 21 May 2012 | Published: 21 May 2012

ComputerWeekly.com

Industry Credentials Insurance
sponsored by Azzurri
WHITE PAPER: These top case studies highlight three UK insurance providers and their networking challenges with enhancing customer experience and increasing customer loyalty through better communication and end-user engagement, and how they found a solution that streamlined contact management and more.
Posted: 02 Oct 2013 | Published: 02 Oct 2013

Azzurri

Overhauling a Legacy Contact Center: Starting Steps
sponsored by Five9
EGUIDE: Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
Posted: 10 May 2013 | Published: 10 May 2013

Five9

Independent Lab Comparative Review
sponsored by Avaya
PRODUCT REVIEW: MierConsulting engineers conducted an hands-on, comparative review of three leading contact center packages, focusing on these products' multimedia, mixed voice and text-based contacts - capabilities.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Avaya

Effective Document Management with Document Capture
sponsored by IBM
EGUIDE: This e-guide gives more insight to the document capture process and the new capabilities in document capture software.
Posted: 29 Sep 2011 | Published: 29 Sep 2011

IBM

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence
sponsored by Genesys
CASE STUDY: Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more.
Posted: 16 Sep 2013 | Published: 16 Sep 2013

Genesys

Presentation Transcript: To BLOB or Not to BLOB? Storage Optimization Demystified
sponsored by AvePoint, Inc.
PRESENTATION TRANSCRIPT: Join SharePoint MVPs Dan Holme and Randy Williams for a balanced, intelligent, detailed examination of the technologies and issues surrounding BLOB externalization.
Posted: 18 Aug 2011 | Published: 09 Aug 2011

AvePoint, Inc.

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Streamline Workflows by Automating Web Data Extraction
sponsored by Connotate
WHITE PAPER: Monitoring and collecting Web data at high volumes and frequencies can be a complex challenge. Take a look at this white paper to learn about why you should use built-in management support to conquer this obstacle.
Posted: 26 Nov 2013 | Published: 26 Nov 2013

Connotate
 
 
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