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Customer Contact Management

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Customer Contact Management Reports
 
Your Planning Guide for Collaboration and Content in the Cloud
sponsored by Dropbox for Business
WHITE PAPER: In this white paper, analysts break down communication, collaboration, content and social platforms - or, 3CS systems. Discover how to leverage these essentials with mobile, cloud and other technologies across the enterprise.
Posted: 30 Mar 2015 | Published: 29 Mar 2013

Dropbox for Business

Contact Center Infrastructure and Software: Vendor Assessment
sponsored by Genesys
RESEARCH CONTENT: This vendor assessment examines the key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer-term strategies going forward. Access now for help in identifying vendors that suit the needs of your CCIS deployment projects.
Posted: 15 Feb 2016 | Published: 31 Jul 2015

Genesys

Total Data Quality Integration Toolkit (TDQ-IT) for Master Data Management … powered by the Microsoft SQL Server SSIS 2005/2008
sponsored by Melissa Data Corp
WHITE PAPER: The Total Data Quality Integration Toolkit is an affordable, full-featured enterprise data integration platform and rich development environment for creating and managing data assets that can be leveraged specifically for MDM applications. TDQ-IT leverages SSIS to provide a flexible, effective solution for data quality and MDM initiatives.
Posted: 20 Apr 2010 | Published: 20 Apr 2010

Melissa Data Corp

Overhauling a Legacy Contact Center: Starting Steps
sponsored by Five9
EGUIDE: Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
Posted: 10 May 2013 | Published: 10 May 2013

Five9

Streamline Workflows by Automating Web Data Extraction
sponsored by Connotate
WHITE PAPER: Monitoring and collecting Web data at high volumes and frequencies can be a complex challenge. Take a look at this white paper to learn about why you should use built-in management support to conquer this obstacle.
Posted: 26 Nov 2013 | Published: 26 Nov 2013

Connotate

Effective Document Management with Document Capture
sponsored by IBM
EGUIDE: This e-guide gives more insight to the document capture process and the new capabilities in document capture software.
Posted: 29 Sep 2011 | Published: 29 Sep 2011

IBM

Boosting Contact Center Capabilities with UC and SIP
sponsored by IBM
EBOOK: Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.
Posted: 14 Dec 2010 | Published: 14 Dec 2010

IBM

Reducing Costs, Compliance Woes and Customer Dissatisfaction with Distributed Claims Processing
sponsored by EMC Captiva
WHITE PAPER: This white paper discusses the advantages and benefits of implementing a distributed scanning and capture solution. Learn how to improve document management and better meet compliance requirements.
Posted: 10 Sep 2007 | Published: 01 Jan 2006

EMC Captiva

Industry Credentials Insurance
sponsored by Azzurri
WHITE PAPER: These top case studies highlight three UK insurance providers and their networking challenges with enhancing customer experience and increasing customer loyalty through better communication and end-user engagement, and how they found a solution that streamlined contact management and more.
Posted: 02 Oct 2013 | Published: 02 Oct 2013

Azzurri

The Hidden ROI of a Cloud-based Contact Center
sponsored by Five9
ANALYST REPORT: Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments.
Posted: 30 Sep 2013 | Published: 31 Jan 2013

Five9
 
 
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