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Customer Contact Management Reports
 
2014's Planning Guide for Collaboration and Content - Does It Still Work Today?
sponsored by Dropbox for Business
WHITE PAPER: Access this informative white paper to gain an understanding of 3CS systems: communication, collaboration, content and social platforms that utilize mobile, cloud and other technologies to offer an array of solutions to organizations. Find out the questions you should ask to support different roles, work styles and devices in your enterprise.
Posted: 30 Mar 2015 | Published: 29 Mar 2013

Dropbox for Business

The secrets of effective SharePoint deployments
sponsored by SearchContentManagement
EBOOK: An eBook to effectively implementing SharePoint with your organization's collaboration technology.
Posted: 12 Sep 2011 | Published: 12 Sep 2011

SearchContentManagement

How to Fine-Tune your Contact Center
sponsored by SearchCRM
EGUIDE: With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management.
Posted: 07 Aug 2013 | Published: 07 Aug 2013

SearchCRM

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence
sponsored by Genesys
CASE STUDY: Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more.
Posted: 16 Sep 2013 | Published: 16 Sep 2013

Genesys

Overhauling a Legacy Contact Center: Starting Steps
sponsored by Five9
EGUIDE: Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
Posted: 10 May 2013 | Published: 10 May 2013

Five9

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance
sponsored by Avaya
WHITE PAPER: This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Avaya

3 Funnel Points for Successful Lead Management
sponsored by Harte Hanks
WHITE PAPER: Access this whitepaper to discover the 3 main funnel points for a successful sales strategy. Read on to find out how to calculate your campaign for success, and how to measure your call center metrics appropriately.
Posted: 01 Dec 2014 | Published: 01 Dec 2014

Harte Hanks

Independent Lab Comparative Review
sponsored by Avaya
PRODUCT REVIEW: MierConsulting engineers conducted an hands-on, comparative review of three leading contact center packages, focusing on these products' multimedia, mixed voice and text-based contacts - capabilities.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Avaya

Dispelling Myths & Revealing Truths about Email Management with SharePoint
sponsored by Colligo Networks Inc.
WHITE PAPER: This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange.
Posted: 18 May 2011 | Published: 18 May 2011

Colligo Networks Inc.

Streamline Workflows by Automating Web Data Extraction
sponsored by Connotate
WHITE PAPER: Monitoring and collecting Web data at high volumes and frequencies can be a complex challenge. Take a look at this white paper to learn about why you should use built-in management support to conquer this obstacle.
Posted: 26 Nov 2013 | Published: 26 Nov 2013

Connotate
 
 
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