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Customer Contact Management Reports
 
Expertise and Knowledge Sharing: Your Company's Top Differentiators
sponsored by IBM
WEBCAST: In this webcast, learn how to capitalize on the knowledge of your workers by leveraging social, collaborative tools. Discover the business value of an enterprise social network and how it can foster effective knowledge sharing and help you better utilize your experts within the company.
Posted: 06 Aug 2014 | Premiered: Dec 31, 2013

IBM

The Internet of Things: A Game of Two Halves
sponsored by Hewlett-Packard Company
ANALYST REPORT: This article explores the business impact of the Internet of Things. Read on to learn what the increased connectivity of objects and services means for CIOs and data analytics.
Posted: 07 Feb 2014 | Published: 13 Jan 2014

Hewlett-Packard Company

Content Management 101: Secure and Efficient Document Printing
sponsored by Hewlett-Packard Limited
WHITE PAPER: This exclusive resource takes an in-depth look at how legacy printing strategies are no longer safe and why it may be time to modernize your printing infrastructure. Read on to learn more.
Posted: 27 Jan 2015 | Published: 27 Jan 2015

Hewlett-Packard Limited

Independent Lab Comparative Review
sponsored by Avaya
PRODUCT REVIEW: MierConsulting engineers conducted an hands-on, comparative review of three leading contact center packages, focusing on these products' multimedia, mixed voice and text-based contacts - capabilities.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Avaya

Total Data Quality Integration Toolkit (TDQ-IT) for Master Data Management … powered by the Microsoft SQL Server SSIS 2005/2008
sponsored by Melissa Data Corp
WHITE PAPER: The Total Data Quality Integration Toolkit is an affordable, full-featured enterprise data integration platform and rich development environment for creating and managing data assets that can be leveraged specifically for MDM applications. TDQ-IT leverages SSIS to provide a flexible, effective solution for data quality and MDM initiatives.
Posted: 20 Apr 2010 | Published: 20 Apr 2010

Melissa Data Corp

Optimize SharePoint Storage to Cut Costs and Dramatically Improve Performance
sponsored by Metalogix
WHITE PAPER: This resource highlights the consequences rapid content growth is having on SharePoint storage and performance and highlights two strategies organizations can implement to overcome these challenges, including remote BLOB storage (RBS). Read on to gain practical methods that will help you dramatically reduce your SharePoint costs.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

Metalogix

Recession Proofing Your Organization with Electronic Forms
sponsored by IBM
WHITE PAPER: Learn how to help your organization position themselves for success with electronic forms and process automation.
Posted: 04 Oct 2011 | Published: 04 Oct 2011

IBM

The digital mail room is dead
sponsored by IBM
WHITE PAPER: This paper explores the strategies needed to capture and transform all incoming documents, including mailroom paper, fazes, electronic forms, and electronic data interchange (EDI).
Posted: 27 Sep 2011 | Published: 27 Sep 2011

IBM

Boosting Contact Center Capabilities with UC and SIP
sponsored by IBM
EBOOK: Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.
Posted: 14 Dec 2010 | Published: 14 Dec 2010

IBM

Business Case for Integrated Unified Communications and Contact Center Solution
sponsored by ShoreTel - OLD
WHITE PAPER: In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates.
Posted: 08 Jun 2012 | Published: 30 Jun 2010

ShoreTel - OLD
 
 
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