Customer Contact Management White Papers, Software Downloads, Definition and Webcasts

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May 23, 2013

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Customer Contact Management

Customer Contact Management Reports

Overhauling a Legacy Contact Center: Starting Steps sponsored by Five9 EGUIDE: Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations. Posted: 10 May 2013 \| Published: 10 May 2013 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Centers \| Contact Management \| CRM \| CRM Best Practices \| CRM Software \| Legacy Applications Software

How social media drives business success sponsored by ComputerWeekly.com IT BRIEFING: There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues. Posted: 21 May 2012 \| Published: 21 May 2012 TOPICS: Blogs \| Collaboration \| Communications Systems \| Contact Management \| Social Computing \| Social Networking \| Web Services

Independent Lab Comparative Review sponsored by Avaya PRODUCT REVIEW: MierConsulting engineers conducted an hands-on, comparative review of three leading contact center packages, focusing on these products' multimedia, mixed voice and text-based contacts - capabilities. Posted: 15 Jun 2011 \| Published: 15 Jun 2011 TOPICS: Configuration Management \| Contact Center Management \| Contact Management \| Knowledge Management \| Scalability Testing \| Web Services Management

Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral sponsored by RingCentral PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed. Posted: 29 Oct 2012 \| Published: 29 Oct 2012 TOPICS: Call Center Management \| Call Centers \| Cloud Computing \| Contact Center Management \| Contact Centers \| Contact Management \| Sales \| Sales Force Automation \| Sales Representatives \| Telecommunications Carrier Systems \| Telemarketing \| Telephony Services \| Telephony Systems \| Telesales

Using Intelligent Document Recognition to Automate Enterprise Content Management sponsored by EMC Captiva WHITE PAPER: Discover how integrating intelligent document recognition solutions into an existing enterprise-wide, content management system facilitates rapid access to important, time-sensitive, mission-critical information. Posted: 10 Sep 2007 \| Published: 01 Sep 2007 TOPICS: Business Intelligence \| Contact Management \| Content Archiving \| Document Management \| Document Management Software \| Electronic Discovery \| Knowledge Management \| Regulatory Compliance

Recession Proofing Your Organization with Electronic Forms sponsored by IBM WHITE PAPER: Learn how to help your organization position themselves for success with electronic forms and process automation. Posted: 04 Oct 2011 \| Published: 04 Oct 2011 TOPICS: Business Process Automation \| Contact Management \| Data Management \| Data Quality

Effective Document Management with Document Capture sponsored by IBM EGUIDE: This e-guide gives more insight to the document capture process and the new capabilities in document capture software. Posted: 29 Sep 2011 \| Published: 29 Sep 2011 TOPICS: Contact Management \| Data Management \| Document Imaging \| Document Management \| Enterprise Content Management

The digital mail room is dead sponsored by IBM WHITE PAPER: This paper explores the strategies needed to capture and transform all incoming documents, including mailroom paper, fazes, electronic forms, and electronic data interchange (EDI). Posted: 27 Sep 2011 \| Published: 27 Sep 2011 TOPICS: Contact Management \| Document Imaging \| Document Management \| Enterprise Content Management

Presentation Transcript: To BLOB or Not to BLOB? Storage Optimization Demystified sponsored by AvePoint, Inc. PRESENTATION TRANSCRIPT: Join SharePoint MVPs Dan Holme and Randy Williams for a balanced, intelligent, detailed examination of the technologies and issues surrounding BLOB externalization. Posted: 18 Aug 2011 \| Published: 09 Aug 2011 TOPICS: Contact Management \| Data Center Management \| Data Centers \| Data Collection \| Data Management \| Data Management Software \| Data Storage \| Database Administration \| Database Management \| Database Management Software \| Databases

Dispelling Myths & Revealing Truths about Email Management with SharePoint sponsored by Colligo Networks Inc. WHITE PAPER: This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange. Posted: 18 May 2011 \| Published: 18 May 2011 TOPICS: Architectures \| Business Process Management \| Configuration Management \| Contact Management \| Contact Management Software \| Email Archiving \| Email Management \| Email Management Services \| Email Management Software \| SharePoint

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