Customer Analytics Software

WHITE PAPER: The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.

Posted: 15 Jul 2011 | Published: 15 Jul 2011

VIDEOCAST: Predictive analytics gives you the insights you need to create more effective, persuasive and profitable marketing and sales efforts to improve customer loyalty. Watch this short videocast to learn how IBM SPSS helps harness the power of information so you can make the most out of every customer relationship.

Posted: 17 Jan 2012 | Premiered: 17 Jan 2012

WHITE PAPER: Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs.

Posted: 19 Dec 2011 | Published: 19 Dec 2011

WEBCAST: Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.

Posted: 19 Dec 2011 | Premiered: 19 Dec 2011

VIDEO: Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.

Posted: 20 Jan 2012 | Premiered: 20 Jan 2012

VIDEOCAST: With technology underpinning much of the customer experience, IT and marketing must adopt new technologies to innovate and grow revenues. Watch this videocast now to learn how IBM SPSS Predictive Analytics enables marketers while reducing the burden on IT.

Posted: 17 Jan 2012 | Premiered: 17 Jan 2012

WHITE PAPER: Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.

Posted: 28 Dec 2011 | Published: 28 Dec 2011

WHITE PAPER: This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits.

Posted: 20 Feb 2011 | Published: 20 Feb 2011

ANALYST BRIEF: BY relying on a comprehensive set of organizational capabilities, top performing companies are able to plan, implement, and manage their BI strategies more efficiently, ultimately leading to a lower cost per user, and a higher return on their BI investment.

Posted: 19 Sep 2011 | Published: 19 Sep 2011

WHITE PAPER: This study examines the benefits of e-signature systems for sales performance optimization.

Posted: 08 Feb 2012 | Published: 08 Feb 2012