Customer Analysis

WHITE PAPER: Learn how one of the world's top-rated zoo uses analytics to create a more satisfying customer experience – while cutting marketing costs, increasing new visits, boosting concession revenues and much more.

Posted: 24 Jan 2012 | Published: 24 Jan 2012

WHITE PAPER: The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.

Posted: 25 Apr 2011 | Published: 25 Apr 2011

WHITE PAPER: Read this paper to learn how the right application monitoring solution can help to protect revenue by monitoring the quality and timeliness of mission-critical applications. Quickly prioritize, triage and diagnose performance issues for better user satisfaction. 

Posted: 09 Jun 2011 | Published: 09 Jun 2011

WHITE PAPER: This paper will address the key drivers for this market shift and includes real-world case studies from organizations that have made the move to phone-based authentication. It also introduces PhoneFactor, the leading provider of phone-based multi-factor authentication.

Posted: 06 Jan 2012 | Published: 06 Jan 2012

ANALYST REPORT: Forrester Consulting evaluated issues surrounding the assurance of critical business services and applications. In surveying more than 150 IT professionals, Forrester found that all of these enterprises had fundamental issues around managing the performance of these applications and business services and the underlying transactions.

Posted: 09 Jun 2011 | Published: 09 Jun 2011

WHITE PAPER: This paper details a five step process for building winning sales proposals, to help you increase your proposal success rate and maximize business profits.

Posted: 06 Jan 2012 | Published: 06 Jan 2012

WHITE PAPER: This white paper addresses HR challenges and metrics solutions for improving operations.

Posted: 02 Feb 2012 | Published: 02 Feb 2012

EBOOK: This e-book contains discussion and debate around where procurement can and should be setting its sights for the year 2020 and beyond. The primary objective of this resource is to initiate a dialogue on the future of procurement and to create a road map for how to get there.

Posted: 09 Jan 2012 | Published: 09 Jan 2012

WHITE PAPER: This white paper presents a thorough understanding of what overall equipment effectiveness (OEE) is, how it works, and the countless benefits that result from its use. Also discover tools that enable you to accurately measure OEE so you have a clear picture of how it's improving your process efficiencies.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

VIDEO: This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.

Posted: 20 Jan 2012 | Premiered: 20 Jan 2012