Converged IP Contact Centers

WHITE PAPER: Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

Posted: 27 Mar 2012 | Published: 27 Mar 2012

PODCAST: Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

Posted: 14 May 2012 | Premiered: 14 May 2012

WHITE PAPER: Data center infrastructure management (DCIM) offers data center managers countless benefits as it brings facilities and IT together to achieve increased availability, efficiency, and cost savings. Access this white paper to discover what components make up an enterprise-grade DCIM strategy and what to look for in a DCIM vendor.

Posted: 15 May 2012 | Published: 15 May 2012

VIDEOCAST: While organizations are eager to adopt cloud computing, the security challenges that this environment introduces has some implementation plans on hold. This video discusses the results of a survey of 200 IT professionals that focused on top cloud challenges and security issues. Review key findings that can provide insights on security in the cloud.

Posted: 26 Apr 2012 | Premiered: 26 Apr 2012

EBRIEF: Discover why and how CIOs need to expand their data backup strategies, which virtualization approaches are expected to become mainstream practices, and the ways big data is influencing data backup tactics. Backup is still a vital piece of IT infrastructure, but some policies are more effective than others - find out which tactics are best.

Posted: 15 May 2012 | Published: 15 May 2012

WHITE PAPER: This valuable resource offers key insight into how you can empower your IT staff to ensure maximum value to your business. Within, four top industry leaders share their thoughts on how empowering your IT team can help you meet business goals.

Posted: 20 Apr 2012 | Published: 20 Apr 2012

VIDEO: Discover how your business can leverage automation and intelligent decision-making to address real-world virtualization challenges in this essential resource. Find out how these technologies can increase the efficiency and scalability of your virtual environment.

Posted: 25 Apr 2012 | Premiered: 25 Apr 2012

WEBCAST: On Wednesday, May 23rd join us at 10 AM (PDT)/1 PM (EDT) for an informative panel discussion featuring Paul Glen, CEO of Leading Geeks, and Chris Pirillo, founder of LockerGnome, to uncover how to recruit, manage, and leverage the millennials in your business.

Posted: 02 May 2012 | Premiered: 02 May 2012

WEBCAST: Watch this webcast to learn about desktop virtualization solutions that can help you deliver an optimal user experience without compromising IT control or your budget. Discover how this suite of technology can improve performance, availability and scalability across your IT environment.

Posted: 24 May 2012 | Premiered: 24 May 2012

WHITE PAPER: The right Executive Dashboard can be one of the most catalytic investments an enterprise makes, if you chose the right one. Access this informative white paper to discover who is using Executive Dashboard and why, what design points every CIO should consider, the financial benefits those using Executive Dashboard are witnessing, and more.

Posted: 17 May 2012 | Published: 17 May 2012