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Contact Centres Services Reports
VoIP: Real Deployment Stories from the Field
sponsored by 8x8, Inc.
WEBCAST: This webcast features VoIP pioneer Bryan Martin, a seasoned VoIP veteran with real-world experience from thousands of successful deployments, detailing how VoIP-based technology has changed, where it is going, and where it might take companies like yours tomorrow. Watch now to learn more.
Posted: 23 Nov 2015 | Premiered: May 22, 2015

8x8, Inc.

The Best Cloud Architecture for Your Contact Center
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This resource will help your organization to better understand the options available to you as you enhance or replace your existing contact center capabilities. Read on to explore the pros and cons of each type of cloud architecture; their impact on customer engagement; and more.
Posted: 25 Aug 2015 | Published: 31 Dec 2014

Interactive Intelligence, Inc.

All-In-One Contact Centers For Today's Customer Experience Initiatives
sponsored by Genesys
WHITE PAPER: This white paper examines the critical qualities today's organizations should look for in a contact center solution, including the tools and capabilities it should provide.
Posted: 06 May 2015 | Published: 06 May 2015


Infographic: The Best Cloud Architecture for your Contact Center
sponsored by Interactive Intelligence, Inc.
RESOURCE: Which cloud architecture best fits your contact center's unique needs? This helpful resource will tell you the three questions you should ask about each of the four options—private, public, distributed, or hybrid—in order to make the right decision.
Posted: 25 Aug 2015 | Published: 31 Dec 2014

Interactive Intelligence, Inc.

Evaluate the Contact Center Cloud like a Pro
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This white paper discusses the benefits of putting your contact center in the cloud and helps you evaluate the best way of doing so.
Posted: 28 Jul 2015 | Published: 31 Dec 2014

Interactive Intelligence, Inc.

Customer Engagement - Transformation Services
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Read this white paper to explore best practices for addressing 45 key contact center performance areas that, if enhanced, can help you increase revenue, increase customer satisfaction, optimize operating efficiency while lowering costs, and reduce errors and noncompliance rates.
Posted: 27 Dec 2012 | Published: 30 Nov 2012

Hewlett Packard Enterprise

How Mobile Devices are Driving Innovations in Contact Centers
sponsored by Avaya
WHITE PAPER: Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.
Posted: 29 Oct 2012 | Published: 29 Oct 2012


Deployment Flexibility
sponsored by Aspect
WHITE PAPER: In this white paper, explore two alternatives to traditional infrastructures: cloud deployments and managed services. Discover how managed services allow you to keep your contact center infrastructure on-premise without the burden of managing it, and how cloud deployments offer a scalable host solution with unparalleled flexibility.
Posted: 28 Feb 2014 | Published: 31 Oct 2013


Three Tips for Measuring Voice in the Sea of Big Data
sponsored by Calabrio, Inc.
WHITE PAPER: This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

Calabrio, Inc.

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy
sponsored by Genesys
CASE STUDY: This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more.
Posted: 13 Sep 2013 | Published: 31 Dec 2012

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