Consumer Services Market

ESSENTIAL GUIDE: The Economist Intelligence Unit reviews changing expectations for technology and assesses their implications for  CIOs, the IT function and the business.

Posted: 09 Feb 2012 | Published: 09 Feb 2012

ANALYST BRIEF: The Boston Consulting Group shows how consumer tablets are creating new opportunities as the market grows and segments.

Posted: 09 Feb 2012 | Published: 09 Feb 2012

PRESENTATION TRANSCRIPT: This presentation transcript reveals key findings from a recent consumerisation poll and provides recommendations and best practices to help organisations address these key topics. Obtain predictions for the future of the media tablet market and gain insight into five trends that are shaping the consumerisation landscape.

Posted: 25 Jan 2012 | Published: 25 Jan 2012

WHITE PAPER: The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.

Posted: 25 Apr 2011 | Published: 25 Apr 2011

IT BRIEFING: This report extract from the Corporate Executive Board, presents key facts and figures on the take up of consumer technology in the workplace.

Posted: 31 Jan 2012 | Published: 31 Jan 2012

WHITE PAPER: This resource presents how IT solution providers can grow through a targeted approach to marketing and sales by focusing on specific industries or types of businesses.

Posted: 06 Jan 2012 | Published: 06 Jan 2012

WHITE PAPER: This CustomerCentric Selling® research can help organizations analyze their sales and marketing processes to gain insights more quickly and accelerate business performance.

Posted: 20 Feb 2009 | Published: 20 Feb 2009

WHITE PAPER: When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, serving up just as much socially driven info as static, always-there web content. This white paper outlines smarter commerce.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

WHITE PAPER: Mobile applications, smartphones, tablets, public cloud services, and social networking represent a new wave of technology adoption — one that significantly blurs the lines between business and personal domains. By unifying APM, IM, and SOM technologies, a successful service assurance implementation can focus an IT staff on business services.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: The pressure to allow employees to use more of the technologies they have at home in the workplace has reached critical levels.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: Read this paper to learn about the ways in which online marketing systems can boost sales and drive rapid top-line growth through showcasing your entire spectrum of products and services.

Posted: 27 Dec 2011 | Published: 27 Dec 2011

CASE STUDY: Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience.

Posted: 07 Feb 2012 | Published: 07 Feb 2012

WHITE PAPER: Read this Forrester Research Inc. white paper to learn the latest on interactive marketing and how to implement these practices into your mobile marketing stratgieries.

Posted: 06 Dec 2011 | Published: 06 Dec 2011

WHITE PAPER: Timely access to information is something retailers need to satisfy consumer needs and wants. HP’s Converged Infrastructure can improve customer service and give retailers a competitive advantage. Learn how, through the use of HP’s Converged Infrastructure, retail businesses can streamline/standardize equipment, and advance their technology.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

CASE STUDY: To ensure the reliability of its applications, lead generation and email marketing company Intela deployed VMware vFabric tc Server. Read this case study to learn how tc Server helped Intela increase productivity, improve application performance and availability, save on costs and more.

Posted: 21 Apr 2011 | Published: 21 Apr 2011

WHITE PAPER: Access this paper to learn about the key advantages cloud can offer, the many types of cloud deployment options and the main challenges organizations face when implementing cloud today. In addition, get recommendations for moving forward with your cloud strategy, including how to choose a trustworthy provider.

Posted: 18 Jan 2012 | Published: 18 Jan 2012

WHITE PAPER: Take a look at the real value of cloud computing in this resource. Compare the costs of running an on-premise private cloud with the costs of choosing an IaaS or managed services model.

Posted: 18 Jan 2012 | Published: 18 Jan 2012

WHITE PAPER: The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution.

Posted: 16 Jan 2012 | Published: 16 Jan 2012

EZINE: Though the private cloud seems to be the optimal cloud option, the road to it is by far the bumpiest. Building a private cloud for your organization requires much more than just the construction of the new infrastructure. Are you aware of all the steps you must take before you can begin? Gain expert advice on all things private cloud inside.

Posted: 25 Jan 2012 | Published: 25 Jan 2012

WHITE PAPER: Is your data safe in the cloud? Explore this resource to compare public, private and hybrid cloud computing approaches, and discover the 4 layers of cloud security that ensures that your data is protected from unauthorized access. Learn what critical security features you should look for in a cloud provider.

Posted: 18 Jan 2012 | Published: 18 Jan 2012

WHITE PAPER: Discover how you can leverage virtualization for more effective disaster recovery in your data center. Virtualized DR enables local availability within a single data center and promises to increase flexibility and responsiveness. However, there are various challenges associated with virtualized DR.

Posted: 18 Jan 2012 | Published: 18 Jan 2012

WHITE PAPER: In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

WHITE PAPER: This white paper provides a broad overview of the state of the data integration market.

Posted: 17 Aug 2011 | Published: 17 Aug 2011

WHITE PAPER: This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time.

Posted: 20 Sep 2011 | Published: 20 Sep 2011

WHITE PAPER: This paper discusses six success factors that will enable your marketing organization to overcome the challenges to reaching growth and profitability objectives. Continue reading to learn more about these six success factors and more.

Posted: 18 Oct 2010 | Published: 18 Oct 2010

WHITE PAPER: New technology and the expanding role of the Internet are forever changing social relationships, management philosophies, and business models around the world. Access this white paper for insights into current mobile computing trends and recommendations for making the most out of these trends in the enterprise.

Posted: 28 Dec 2011 | Published: 28 Dec 2011

WHITE PAPER: Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.

Posted: 01 Feb 2012 | Published: 01 Feb 2012