For Ceridian, it Pays to Provide High-Quality Support
sponsored by LogMeIn, Inc.
CASE STUDY:
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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Managing Linux Server Sprawl with Red Hat Satellite
sponsored by Red Hat
WEBCAST:
This webcast addresses the challenges of server sprawl and introduces a new tool to help overcome them. Discover how this technology enables simplified management of your Linux environment and reduces administrative costs.
Posted: 03 Sep 2009 | Premiered: 03 Sep 2009
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ITIL®,the CMS and You
sponsored by BMC Software, Inc
WHITE PAPER:
This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
Posted: 20 Aug 2009 | Published: 20 Aug 2009
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Bridging the Gap Between Change Activity and Change Management: Real Time Accountability and Change Prevention
sponsored by McAfee, Inc.
PRODUCT LITERATURE:
Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases.
Posted: 18 Aug 2009 | Published: 18 Aug 2009
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The Power of Automation: The EDS Story
sponsored by Hewlett-Packard Company
WEBCAST:
It is becoming increasingly difficult for data center pros to manage their IT environments. This webcast explores best practices for automation and details the benefits you can realize from implementing the technology.
Posted: 27 Jul 2009 | Premiered: 27 Jul 2009
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Software Testing Vol.3: This Issue of Software Testing Delves Into Mobile Application and Regression Testing
sponsored by SearchSoftwareQuality.com
EZINE:
This ezine covers the topic of testing and retesting defects and cites the Blackberry blackouts of 2007 and 2008 as examples of issues that could have been detected by regressing testing.
Posted: 27 Jul 2009 | Published: 27 Jul 2009
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Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security and Compliance
sponsored by Shavlik Technologies
CASE STUDY:
As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.
Posted: 20 Jul 2009 | Published: 20 Jul 2009
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Orion Network Configuration Manager (NCM)
sponsored by SolarWinds, Inc.
TRIAL SOFTWARE:
Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies.
Posted: 14 Jul 2009 | Published: 14 Jul 2009
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Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc
WHITE PAPER:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc
WHITE PAPER:
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 17 Jun 2009
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Seven Requirements for Balancing Control and Agility in the Virtual Environment
sponsored by BMC Software, Inc
WHITE PAPER:
Unparalleled agility is the promise of virtualization. But managing change, staying compliant, and preventing virtual sprawl are just a few of the challenges you could face before you reap the rewards. VMware joined us recently to co-author 7 must-read tips for striking the perfect balance in your virtual environment.
Posted: 17 Jun 2009 | Published: 17 Jun 2009
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ChangeAuditor for Active Directory - Free Trial!
sponsored by ScriptLogic Corporation
TRIAL SOFTWARE:
Microsoft Active Directory, File Systems and Exchange are part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor is the answer.
Posted: 16 Apr 2009 | Published: 16 Apr 2009
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Desktop Authority 8.0 - Free 30 day Trial!
sponsored by ScriptLogic Corporation
TRIAL SOFTWARE:
A complete desktop management solution needs to be one that not only meets the standardization requirements of the computer, but simultaneously meets the personalized needs of the user. Desktop Authority 8 comprehensively manages the Windows desktop throughout the desktop lifecycle, reducing the total cost of desktop and application ownership.
Posted: 15 Apr 2009 | Published: 15 Apr 2009
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SOFTWARE TESTING: New software testing technologies bring new challenges
sponsored by SearchSoftwareQuality.com
EZINE:
This first issue of SearchSoftwareQuality.com's Software Testing E-zine covers two new technology areas - virtualization and rich Internet applications (RIAs) - that are changing software testing approaches and presenting new challenges.
Posted: 16 Mar 2009 | Published: 16 Mar 2009
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Taming Data Chaos: Simplify Data Integration with DataDirect Data Integration Suite
sponsored by DataDirect Technologies
WHITE PAPER:
Data transformation and integration are key areas where specialized products can yield impressive time and cost efficiencies and The DataDirect Data Integration Suite is one of the leaders in this space. Read this paper for a detailed analysis of this product.
Posted: 16 Mar 2009 | Published: 16 Mar 2009
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Deploying XML Converters On Microsoft BizTalk Server
sponsored by DataDirect Technologies
WHITE PAPER:
This document describes how to deploy DataDirect XML Converters for .NET on Microsoft BizTalk to help control the input and output ports of BizTalk applications that need to convert data in native formats to XML.
Posted: 16 Mar 2009 | Published: 16 Mar 2009
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DataDirect XML Converters Allow Health Care Payers and Providers to Comply with X12 EDI Standards
sponsored by DataDirect Technologies
WHITE PAPER:
In this product review, Benefitfocus IT professionals discuss their experiences with DataDirect XML Converters 4.0. They rate the product using several criteria and detail how the implemented the product into their IT enterprise.
Posted: 16 Mar 2009 | Published: 16 Mar 2009
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The Forrester Wave: Requirements Management, Q2 2008
sponsored by Hewlett-Packard Company
ANALYST REPORT:
In Forrester's 79-criteria evaluation of requirements management tools vendors, five standalone requirements management tools and four application life-cycle management (ALM) solutions that include requirements management capabilities went head-to-head. Read this research paper to see how each one fared.
Posted: 04 Mar 2009 | Published: 04 Mar 2009
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Deliver Application Integration Projects in Days
sponsored by Cast Iron Systems
WHITE PAPER:
This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.
Posted: 23 Feb 2009 | Published: 23 Feb 2009
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Harnessing the Power of ITIL
sponsored by SkillSoft Corporation
ANALYST BRIEF:
ITIL is quickly becoming the global standard in IT service delivery, and for good reason - it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. Read this brief for advice on it's proper implementation.
Posted: 19 Feb 2009 | Published: 19 Feb 2009
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Change Management: Reduce the Chaos by Taking Control
sponsored by Numara Software
WEBCAST:
This webinar discusses the challenges in designing a change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. It also shows you how quickly Numara FootPrints Change Management helps effectively change, ensure compliance in IT, as well as other functional areas of your business.
Posted: 19 Feb 2009 | Premiered: 19 Feb 2009
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Configuration Management: Creating a functional CMDB is achievable in your lifetime
sponsored by Numara Software
WEBCAST:
In this webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara FootPrints Configuration Management takes the pain and time out of creating and maintaining a functional CMDB.
Posted: 19 Feb 2009 | Premiered: 19 Feb 2009
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eBook: Reduce Network Operations Centers (NOC) Costs with Automation -- HP eBook
sponsored by Hewlett-Packard Company
EBOOK:
Check out this eBook to learn how to unify fault, performance and configuration management to increase uptime, reduce costs, and reduce human error.
Posted: 17 Feb 2009 | Published: 17 Feb 2009
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Automate Virtualization in Your Data Center - EMA Analyst Report
sponsored by Hewlett-Packard Company
WHITE PAPER:
This EMA white paper addresses the challenges of a complex multi-tier environment. It highlights specific examples of how virtualization provides measurable ROI, looks at the challenges for data center management that virtualization introduces, and most importantly, it provides specific and actionable recommendations for managing virtual systems.
Posted: 17 Feb 2009 | Published: 17 Feb 2009
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Making Quality a Deliverable in Eclipse-Based Java Development
sponsored by Instantiations
WHITE PAPER:
CodePro AnalytiX as part of a continuous or nightly-build process, seamlessly integrate it into any Eclipse-based Java development environment, or use a combination of the two implementation approaches.
Posted: 04 Feb 2009 | Published: 04 Feb 2009
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