Conference Call Services

ESSENTIAL GUIDE: This seven-page Buyer’s Guide to Cloud Computing by Computer Weekly journalists details the kinds of cloud offering that CIOs and senior IT professionals will need to take into account as they plan future outsourcing, hosting and application strategies.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

VIDEOCAST: In this videocast, learn how to achieve advanced application and infrastructure monitoring to ensure optimal business service performance – all with the fast, low-cost deployment of a Software as a Service (SaaS) solution.

Posted: 23 Jan 2012 | Premiered: 23 Jan 2012

WHITE PAPER: Oracle Database 11g Release 2, the second release of the award winning Oracle Database 11g, provides the foundation for IT professionals to successfully deliver more information with higher quality of service, make more efficient use of their budgets, and reduce the risk of change in data centers.

Posted: 25 Oct 2010 | Published: 25 Oct 2010

WHITE PAPER: The CIO needs to ensure that the IT function is in a position to help the organization benefit from opportunities that present themselves, creating a flexible IT environment that can exploit existing and emerging technologies to best advantage.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

VIDEO: Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation.

Posted: 05 Dec 2011 | Premiered: 05 Dec 2011

WHITE PAPER: Whether it is an inappropriate ‘tweet’, an internetsecurity scandal or a story of the fastest growingcompany in the world, technology, be it for theright or wrong reasons, has become regular frontpagenews.This survey aims to give a snapshot of thetechnology industry from the inside.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments.

Posted: 17 Mar 2010 | Published: 17 Mar 2010

WHITE PAPER: To enable device-independent mobility (DIM) at Intel, Intel IT is considering implementing dynamic virtual client (DVC) technology, which uses containerized software appliances to abstract the OS; applications; corporate and personal data and workspaces; and user-specific settings.

Posted: 15 Feb 2010 | Published: 15 Feb 2010

WHITE PAPER: Mergers and acquisitions (M&As) are among the biggest challenges for enterprises and their IT organisations to navigate. Conventional leadership and management techniques often are not enough.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

EBOOK: With The Virtual Presenter's Handbook, you can transform presenting online from a second-rate alternative to a potent new asset in your professional toolbag.

Posted: 03 Jan 2011 | Published: 03 Jan 2011

WHITE PAPER: New forms of media and communication have revolutionized how we work — and greatly accelerated our day-to-day activities. In this essay, you will learn how to master the daily flood of emails, make telephone conversations more productive, run more effective, efficient meetings, and utilize web conferencing.

Posted: 11 Jan 2012 | Published: 11 Jan 2012

WHITE PAPER: The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution.

Posted: 16 Jan 2012 | Published: 16 Jan 2012

WHITE PAPER: Access this report from research and advisory firm Work Design Collaborative, LLC (WDC) to learn about the business benefits of a remote workforce and the best practices and technologies IT can implement to leverage them.

Posted: 16 Jan 2012 | Published: 16 Jan 2012

WHITE PAPER: This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

EGUIDE: The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.

Posted: 09 Jan 2012 | Published: 09 Jan 2012

CASE STUDY: With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

CASE STUDY: Uncover why a implementing a CallCopy recording solution that is easy to use, search, update, support and maintain can offer a lower TCO than other solutions, as well as fulfilling all your call recording needs.

Posted: 10 Feb 2012 | Published: 10 Feb 2012

CASE STUDY: Having a functional communications system is imperative to deliver outstanding customer service and achieve great operational efficiencies.

Posted: 10 Feb 2012 | Published: 10 Feb 2012

WHITE PAPER: Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.

Posted: 29 Sep 2011 | Published: 29 Sep 2011

WHITE PAPER: In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more.

Posted: 24 Jan 2011 | Published: 24 Jan 2011

EGUIDE: This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

Posted: 08 Feb 2012 | Published: 08 Feb 2012

VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

Posted: 20 Jan 2012 | Premiered: 20 Jan 2012

WHITE PAPER: Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.

Posted: 31 Jan 2012 | Published: 31 Jan 2012

EGUIDE: Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.

Posted: 06 Feb 2012 | Published: 06 Feb 2012

EBOOK: The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

Posted: 04 May 2010 | Published: 04 May 2010

WEBCAST: Watch this on-demand webcast to hear James Ware, executive producer of the Future of Work ? Unlimited, talk about the issues and challenges surrounding remote collaboration and offer guidelines for succeeding in a world characterized by mobility, dispersion, technology and relentless change.

Posted: 17 Jan 2012 | Premiered: 17 Jan 2012

WHITE PAPER: This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

Posted: 10 Jan 2011 | Published: 10 Jan 2011

WHITE PAPER: This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget.

Posted: 31 Jan 2012 | Published: 31 Jan 2012

WHITE PAPER: Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

Posted: 10 Jan 2011 | Published: 10 Jan 2011

VIDEOCAST: In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM).

Posted: 07 Feb 2012 | Premiered: 07 Feb 2012

WHITE PAPER: IT change and release volume is rising rapidly, driven by agile development, virtualization, cloud, and globalization. Access this resource to learn how automated change and release management tools can transform change management from a reactive, manual, resource- and time-intensive process to a proactive, streamlined, highly-automated process.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

TRIAL SOFTWARE: Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.

Posted: 17 Nov 2011 | Premiered: 17 Nov 2011

WHITE PAPER: We know that the future of work will require significantly more collaboration, and it will be dramatically more distributed. This white paper explores how IT is at the forefront of making this future successful, overseeing the use of such technologies as smart phones, webcasting, screen sharing, and more.

Posted: 16 Jan 2012 | Published: 16 Jan 2012