Computer Telephony Services

CASE STUDY: Requiring a high performance, scalable and reliable networking infrastructure at its new facilities, O'Keeffe & Swartz turned to HP. With support for IP telephony a requirement, an HP Converged Infrastructure was deployed, along with Mitel IP telephony and HP Networking Software.

Posted: 16 Mar 2011 | Published: 16 Mar 2011

WHITE PAPER: Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

Posted: 29 Sep 2011 | Published: 29 Sep 2011

WHITE PAPER: This white paper focuses on best practices for implementing an enterprise Active Directory infrastructure using virtualization technology. We will discuss how to perform a full migration of your physical AD infrastructure to a virtualized environment.

Posted: 09 Oct 2009 | Published: 09 Oct 2009

WHITE PAPER: This whitepaper discusses what SIP is, the challenge of implementing it, and how it can help your enterprise meet your communications needs.

Posted: 10 Feb 2012 | Published: 10 Feb 2012

WHITE PAPER: Mobile applications, smartphones, tablets, public cloud services, and social networking represent a new wave of technology adoption — one that significantly blurs the lines between business and personal domains. By unifying APM, IM, and SOM technologies, a successful service assurance implementation can focus an IT staff on business services.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.  

Posted: 03 Jan 2012 | Published: 03 Jan 2012

EZINE: In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now.

Posted: 19 Dec 2011 | Published: 19 Dec 2011

WHITE PAPER: Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more.

Posted: 04 Jan 2012 | Published: 04 Jan 2012

WHITE PAPER: Businesses, charities and local authorities are looking to cut their overheads by sharing their IT infrastructure, CIOs at Computer Weekly’s 500 Club heard last week.

Posted: 25 Oct 2011 | Published: 25 Oct 2011

WHITE PAPER: As more and more human activity moves online, it is easy to think that geography no longer matters—surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WEBCAST: This webcast will explore several of the challenges and lessons learned, as well as discuss how several carriers are tackling these issues.

Posted: 20 Jul 2011 | Premiered: 20 Jul 2011

WHITE PAPER: This paper explains various ways unified communications solutions have proven their ability to help organizations solve various problems like, enabling them to transform their business, streamline business processes and reduce costs.

Posted: 10 Feb 2009 | Published: 10 Feb 2009

EBOOK: The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

Posted: 04 May 2010 | Published: 04 May 2010

EBOOK: This expert E-Book highlights best practices for improved mobile bill management and mobile bill consolidation.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Developing the right cloud strategy and infrastructure able to support your future workloads is critical to simplifying your IT infrastructure. In this resource, explore the various considerations to keep in mind as you select a cloud services vendor.

Posted: 18 Jan 2012 | Published: 18 Jan 2012

WEBCAST: Gain insight on where the cloud is headed in this discussion with Rahul Bakshi, VP, Product for Managed Service, SunGard Availability Services. Find out about upcoming trends, key requirements, ROI considerations and more.

Posted: 23 Jan 2012 | Premiered: 23 Jan 2012

WHITE PAPER: This UC adoption report examines the results of conducted research looking at specific technologies currently used within large organizations. In addition, discover what UC can do for your organization, how to overcome the challenges UC presents, and how you can become a front runner.

Posted: 09 Jan 2012 | Published: 09 Jan 2012

WHITE PAPER: Access this whitepaper to learn more about the “what, why, who and how” of Unified Communications.

Posted: 03 Jan 2012 | Published: 03 Jan 2012

WHITE PAPER: The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex.

Posted: 06 Nov 2009 | Published: 06 Nov 2009

WHITE PAPER: Take a look at the real value of cloud computing in this resource. Compare the costs of running an on-premise private cloud with the costs of choosing an IaaS or managed services model.

Posted: 18 Jan 2012 | Published: 18 Jan 2012

WEBCAST: This paper breaks down ten areas to consider when evaluating an upgrade of your unified communications solution.

Posted: 02 Aug 2011 | Premiered: 02 Aug 2011

WHITE PAPER: Access this paper to learn about the key advantages cloud can offer, the many types of cloud deployment options and the main challenges organizations face when implementing cloud today. In addition, get recommendations for moving forward with your cloud strategy, including how to choose a trustworthy provider.

Posted: 18 Jan 2012 | Published: 18 Jan 2012

WHITE PAPER: As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.

Posted: 26 May 2009 | Published: 26 May 2009

WHITE PAPER: For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper.

Posted: 16 Mar 2011 | Published: 16 Mar 2011

WEBCAST: Explore the partnership of SunGard Availability Services and the University of Texas at Austin through the Cloud Computing Research Center. Find out how they are jointly solving problems that are of particular relevance to cloud and distributed computing.

Posted: 23 Jan 2012 | Premiered: 23 Jan 2012

WHITE PAPER: Discover the benefits of choosing a fully managed cloud services provider. Learn how SunGard Enterprise Cloud Services can deliver an on-demand, enterprise-class virtualized infrastructure and support for production applications including SAP, MS SQL databases, and MS Exchange, and more.

Posted: 18 Jan 2012 | Published: 18 Jan 2012

WHITE PAPER: Cloud-based managed recovery services are appealing to an audience ready to take advantage of the low cost and flexibility of the cloud. Access this resource to explore the top vendors in the market and key features of each offering.

Posted: 18 Jan 2012 | Published: 18 Jan 2012

WHITE PAPER: To remain competitive in a global market, manufacturers have begun to outsource IT processes ranging from vendor-managed inventory to hosted ERP systems. However, the first step is choosing a reliable provider. Access this paper to explore a fully managed, IaaS solution that guarantees unmatched reliability, security and infrastructure.

Posted: 23 Jan 2012 | Published: 23 Jan 2012

WHITE PAPER: Recovery as a Service (RaaS) has been around for some time, but the emergence of cloud computing offers a more efficient, faster and cheaper platform for application recovery. Find out what you should look for in a cloud-based recovery solution, and how you can successfully implement one.

Posted: 12 Jan 2012 | Published: 12 Jan 2012

WHITE PAPER: In this case study, explore how Spirit Incentives chose a cloud service to help it meet evolving business needs. Discover how this move to the cloud was accomplished in 10 days and how it enabled the company to consolidate services, reduce costs and better utilize its staff and applications.

Posted: 26 Jan 2012 | Published: 26 Jan 2012

WHITE PAPER: IaaS adoption is skyrocketing. Discover 8 reasons why organizations are migrating to an IaaS environment, and the many benefits they stand to gain from cloud computing. Plus, learn about 4 considerations to keep in mind if your company is preparing to take the plunge.

Posted: 26 Jan 2012 | Published: 26 Jan 2012

EZINE: While private clouds have increased in popularity, many IT pros are still unsure about what this platform has to offer. Access this expert resource to review growing trends in cloud computing, along with the top challenges of a private cloud adoption. Discover what cloud computing can mean for your enterprise in the future.

Posted: 25 Jan 2012 | Published: 25 Jan 2012