CW+: Quocirca report: Communications technology – be prepared to be flexible
sponsored by ComputerWeekly.com
WHITE PAPER:
Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems.
Posted: 21 Oct 2011 | Published: 12 Aug 2010
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Ovum: Business tips for using SMS and web chat
sponsored by ComputerWeekly.com
WHITE PAPER:
Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.
Posted: 21 Oct 2011 | Published: 21 Feb 2011
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The Lync Server Dial Plan: An Introduction to Preparing for Implementation
sponsored by Global Knowledge
WHITE PAPER:
Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Bring Unified Communications to Life with Seamless Video Interoperability
sponsored by Polycom, Inc.
WHITE PAPER:
This white paper discusses the video solutions available today and provide a snapshot of the current video market.
Posted: 18 Oct 2011 | Published: 18 Oct 2011
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“How Will the Migration from IPv4 to IPv6 Impact Voice and Visual Communication?”
sponsored by Polycom, Inc.
WHITE PAPER:
This white paper discusses the video solutions available today and provide a snapshot of the current video market.
Posted: 18 Oct 2011 | Published: 18 Oct 2011
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Critical Communications for Business Continuity: How to Ensure Employees, Partners & Customers Stay Connected
sponsored by Polycom, Inc.
WHITE PAPER:
This paper examines why companies should develop and implement an on-demand conferencing and collaboration plan that supports business continuity for both the enterprise and its customers.
Posted: 18 Oct 2011 | Published: 18 Oct 2011
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Next Level Service Desk Strategies
sponsored by Citrix Online- GoToManage
EGUIDE:
This e-guide will look at some of the ways the Service Desk can get a handle on determining what systems and devices they support, and will examine how the Service Desk can be best placed to support customers.
Posted: 13 Oct 2011 | Published: 13 Oct 2011
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SDI Best Best Practices: Benchmarking for Service Desk Support
sponsored by Citrix Online- GoToManage
WHITE PAPER:
The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
Posted: 12 Oct 2011 | Published: 12 Oct 2011
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SIP Management: Top benefits and potential challenges
sponsored by Metaswitch Networks
EGUIDE:
This expert E-Guide discusses the benefits of SIP trunking and highlights best practices to address the potential challenges.
Posted: 27 Sep 2011 | Published: 27 Sep 2011
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Are You Ready for Cloud-Based HD Video Collaboration?
sponsored by LifeSize
WHITE PAPER:
At last, HD video collaboration has become inexpensive enough and easy enough for just about any business to use.
Posted: 27 Sep 2011 | Published: 27 Sep 2011
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Prepare Your Enterprise for the Mobile Revolution: Boost the Bottom Line with Mobile UC
sponsored by Avaya
WHITE PAPER:
This white paper will highlight the changes in the mobile workplace; outline the benefits of unified communications and Fixed-Mobile Convergence for mobile workers; identify the key market trends and business challenges IT managers must pay attention to and offer best practices for choosing a solution that will deliver clear ROI.
Posted: 22 Sep 2011 | Published: 22 Sep 2011
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Accelerating Unified Communications With an Enterprisewide Architecture
sponsored by Avaya
WHITE PAPER:
To support today’s business challenges, enterprises require a new architecture for communications that is standard, loosely coupled, three-tier and centralized.
Posted: 22 Sep 2011 | Published: 22 Sep 2011
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Transforming your Contact Center…”SIP-ly” Stated
sponsored by AT&T Corp
WHITE PAPER:
Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure.
Posted: 21 Sep 2011 | Published: 21 Sep 2011
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Goodman's LLP Case Study: Law Firm Plans for Contingencies with Indispensible BlackBerry Smartphones
sponsored by BlackBerry
CASE STUDY:
Access this case study to learn how a company deployed WIC Messenger to automatically push an up-to-date list of PINs to each BlackBerry smartphone so users could easily contact each other in the event of a power outage or email service disruption.
Posted: 16 Sep 2011 | Published: 16 Sep 2011
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Royal Flying Doctor Service Customer Success Story
sponsored by BlackBerry
CASE STUDY:
Access this case study to learn how a BlackBerry solution helped the RFDS Western Operations team overcome challenges, and enabled them to provide the state population with the necessary medical support.
Posted: 16 Sep 2011 | Published: 16 Sep 2011
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IBM: When IBM and RIM Team Up both Employees and Customers can Benefit
sponsored by BlackBerry
CASE STUDY:
Access this case study to see how IBM enhanced its collaborative, innovative culture with a wireless solution in partnership with RIM to benefit their mutual customers. Learn how the BlackBerry® Enterprise Solution was used to connect mobile employees using the Lotus suite of products and other applications.
Posted: 16 Sep 2011 | Published: 16 Sep 2011
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AmeriMerchant Video
sponsored by Avaya
VIDEOCAST:
This brief video details how one large company easily directs a large volume of phone calls on a daily basis using Avaya's unified communications system.
Posted: 13 Sep 2011 | Premiered: Sep 13, 2011
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Business Edition 6000 Business Data Sheet
sponsored by Cisco Systems, Inc.
VIDEOCAST:
Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems.
Posted: 08 Sep 2011 | Premiered: Sep 7, 2011
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Upgrading to Cisco Unified Communications Manager Business Edition 6000
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.Now through Oct.29th 2011, US-based customers can buy one eligible Cisco Unified IP Phone and get another free.
Posted: 07 Sep 2011 | Published: 07 Sep 2011
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Why 2011 Is The Year of Videoconferencing
sponsored by LifeSize
WHITE PAPER:
2011 is being crowned as the year of videoconferencing. Read this white paper to discover why.
Posted: 06 Sep 2011 | Published: 06 Sep 2011
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5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace
sponsored by Aspect
WHITE PAPER:
This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.
Posted: 11 Aug 2011 | Published: 11 Aug 2011
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Maximizing ROI with the Microsoft-Polycom Unified Communications Solution
sponsored by Polycom, Inc.
WHITE PAPER:
This whitepaper, aimed strategic decision makers, will discuss how you can reduce telephony costs, maximize your ROI and improve your business collaboration and communication activities.
Posted: 11 Jul 2011 | Published: 10 Aug 2010
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Top Ten Considerations When Evaluating Unified Communications Solutions
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Businesses of all sizes are taking advantage of the rapid advancements in unified communications. Now you can download a Cisco white paper to help make the best unified communications decisions. The paper breaks down ten areas you should consider when evaluating an upgrade of unified communications solutions.
Posted: 17 Jun 2011 | Published: 17 Jun 2011
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Evaluate: Lotus Notes and Domino Administrator clients
sponsored by IBM
TRIAL SOFTWARE:
IBM Lotus Notes and Domino Administrator clients nurture communication and real-time connections to form the backbone of a simplified, security-rich, and real-time work environment designed to foster an increase in knowledge sharing, business insight and productivity.
Posted: 09 Jun 2011 | Premiered: 09 Jun 2011
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Top Ten Considerations When Evaluating Unified Communications Solutions: Learn the top solution differentiators to look for before deciding.
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Businesses of all sizes are taking advantage of the rapid advancements in unified communications. Now you can download a Cisco white paper to help make the best unified communications decisions. The paper breaks down ten areas you should consider when evaluating an upgrade of unified communications solutions.
Posted: 26 May 2011 | Published: 26 May 2011
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