Before the arrival of unified communications (UC), IT departments didn't get much credit. Now, they are responsible for deploying the most productive, effective, and collaborative tool set ever seen in business communications. Read this white paper for five reasons that UC makes IT a hero.
Unified Communications (UC) has come a long way since VoIP was first introducted nearly two decades ago. In the past ten years UC solutions have included colaboration tools to substantially improve how we do business.
This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
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