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Communications ServicesReports
 
Unified Communications
sponsored by IBM
WHITE PAPER: This exclusive white paper examines how your peers are adopting UC solutions, including which solutions can satisfy your specific needs best and what direction the overall market is heading in.
Posted: 19 Mar 2014 | Published: 19 Mar 2014

IBM

CW+: Quocirca report: Communications technology – be prepared to be flexible
sponsored by ComputerWeekly.com
WHITE PAPER: Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems.
Posted: 21 Oct 2011 | Published: 12 Aug 2010

ComputerWeekly.com

Ovum: Business tips for using SMS and web chat
sponsored by ComputerWeekly.com
WHITE PAPER: Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.
Posted: 21 Oct 2011 | Published: 21 Feb 2011

ComputerWeekly.com

Back to the Future: The Hybrid Organisation: People
sponsored by ComputerWeekly.com
WHITE PAPER: This ‘thought paper’ draws a parallel between young people in the 1960s and 1970s, the group that became known as the baby boomer generation and young people of today, often termed Generation Y or Digital Natives.
Posted: 24 Oct 2011 | Published: 15 Jun 2010

ComputerWeekly.com

Successfully Deploying Communications And Collaboration - Solutions To Meet The Needs Of Your Medium-Size Business
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive paper examines how cloud collaboration technologies can help your organization overcome some of the common communication challenges face today.
Posted: 29 Jan 2014 | Published: 29 Jan 2014

Cisco Systems, Inc.

Communicate, Communicate, Communicate
sponsored by Global Knowledge
WHITE PAPER: This book excerpt examines the importance of communication in an organization and presents practical concepts for leaders to apply easily. Read on now to gain access to a unique set of strategies and initiatives designed to enable leaders to build capacity and confidence in their ability to perform.
Posted: 25 Oct 2013 | Published: 25 Oct 2013

Global Knowledge

Communication and collaboration in 2020: Inside UC’s faster future
sponsored by Sprint
EGUIDE: Uncover what unified communications and collaboration (UCC) are bound to look like by the year 2020 and learn what advances will truly reform your workplace’s UCC capabilities.
Posted: 21 May 2012 | Published: 21 May 2012

Sprint

Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by IBM and Crossview
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

IBM and Crossview

What’s New with IP Office 8.1
sponsored by Avaya
WHITE PAPER: This brief guide details the new features and improvements of the communications system IP Office 8.1, explaining how this tool can help you support increased scalability, integrated video collaboration, increased mobility, and more.
Posted: 18 Jun 2013 | Published: 31 Dec 2012

Avaya

Vendor Landscape: Video Conferencing
sponsored by Avaya
WHITE PAPER: This resource takes an in-depth look at the videoconferencing (VC) vendor marketplace, as well as must-have VC capabilities and features. Also inside, find a side-by-side comparison of VC vendor strengths and weaknesses.
Posted: 12 Aug 2013 | Published: 12 Aug 2013

Avaya
 
 
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