Client Relationship Management White Papers, Software Downloads, Definition and Webcasts

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May 23, 2013

Business of Information Technology > Business Management >
Client Relationship Management
DEFINITION: In the channel, a corporate account manager (CAM) is responsible for maintaining the relationship between the clients of a value-added reseller (VAR) and the VAR. In this role, a CAM may be responsible for an entire portfolio of client relationships in multiple locations. Corporate account managers serve as the primary contact for the client, which emphasizes the need for both excellent customer skills … Definition continues below.
Client Relationship Management Reports

Public complaints case study sponsored by SAS Institute Inc. CASE STUDY: With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions. Posted: 21 Mar 2013 \| Published: 21 Mar 2013 TOPICS: CRM \| CRM Analytics \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Data Analytics \| Data Collection \| Data Management \| Data Management Software \| Data Quality \| Data Visualization \| Data Visualization Software

Keep the Lights on with SAP Mobile Solutions sponsored by SAP America, Inc. WEBCAST: In this brief webcast, get a first-hand look at how SAP mobile technologies can benefit utility providers, not only just in managing and servicing mission-critical assets, but in the way you interact with customers. Posted: 06 May 2013 \| Premiered: May 6, 2013 TOPICS: CRM \| Customer Interaction Services \| Customer Service \| Mobile CRM \| Network Management \| SAP (Product)

Thinking Beyond Traditional BPM: Managing the Customer Lifecycle in an Information-Rich Environment sponsored by OpenText WHITE PAPER: Today, monitoring the myriad content and processes that make up the complete customer relationship requires more than legacy enterprise applications can provide. This white paper discusses the shortcomings of traditional BPM, and how an emerging breed of packaged applications offers greater targeted functionality with a shorter deployment time. Posted: 19 Apr 2013 \| Published: 19 Apr 2013 TOPICS: Application Deployment \| Application Integration \| Business Process Management \| CRM \| Enterprise Content Management \| SOA

Challenges Around Developing Mobile Enterprise Applications sponsored by Hewlett-Packard Company PRESENTATION TRANSCRIPT: This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications. Posted: 02 Apr 2013 \| Published: 02 Apr 2013 TOPICS: Application Development \| Applications Management \| CRM \| CRM Software \| Mobile CRM \| Mobile Device Management

Ensuring Success with On-site Testing and Targeting sponsored by WebTrends WHITE PAPER: Your company's website is one of your most valuable assets, so it needs to be as effective, informative, and engaging as possible in order to provide the best customer experience. Turn to this white paper to learn the challenges behind optimizing your site and learn how you can avoid the pitfalls while implementing the most effective processes. Posted: 16 Apr 2013 \| Published: 16 Apr 2013 TOPICS: Content Management \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Marketing \| Web 2.0 \| Web Content Management \| Web Development \| Web Site Design

Explore Emerging Trends in Web Content Management sponsored by Limelight Networks, Inc. EGUIDE: Consult this expert E-guide to learn more about the roles and users of Web content management (WCM.) Analysts discuss the convergence of core WCM capabilities as content becomes more personalized, more mobile and reaches more customers. Posted: 22 May 2013 \| Published: 22 May 2013 TOPICS: Content Management \| Content Management Services \| Content Management Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Satisfaction

Informatica PowerCenter to Salesforce ODBC Integration sponsored by Progress DataDirect WHITE PAPER: This tutorial introduces a data connectivity platform that allows you to migrate, replicate, cleanse, and synchronize Salesforce customer relationship management (CRM) data. Find step-by-step configuration instructions that let you successfully integrate your CRM data – read on to learn more now. Posted: 02 Apr 2013 \| Published: 31 May 2012 TOPICS: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Data Governance \| Data Management \| Linux \| ODBC

Video case study: Neiman Marcus empowers workforce with e-learning sponsored by Cornerstone OnDemand WEBCAST: In this video case study, learn how the right e-learning strategy allowed luxury merchandise company Neiman Marcus to equip its workforce with the training and tools it needed to drive greater productivity, better customer support, and more. Posted: 22 May 2013 \| Premiered: May 22, 2013 TOPICS: CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Support Software \| eLearning \| eLearning Software \| Employee Performance Management (EPM) \| Human Resources Management \| Human Resources Services \| Human Resources Software \| Training \| Training and Educational Services \| Training Software \| Workforce Management Software \| Workforce Planning

‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs sponsored by Oracle Corporation UK Ltd WHITE PAPER: Customers today hate calling representatives on the phone - they want answers fast, online, and easy to access. Check out this white paper to learn how your company can go the extra mile in CRM to drive customer satisfaction and save money with initiatives in web self-service, live chat, email management, and more. Posted: 17 Apr 2013 \| Published: 17 Apr 2013 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Oracle (Product) \| Web 2.0

ROI, Budgets Prevent Companies' Embrace of Social Media Analytics sponsored by IBM EGUIDE: Many companies are still avoiding implementing social media analytics, despite the renowned benefits it can provide a business. This expert e-guide describes some of the main reasons that companies are hesitant to start a social media analytics endeavor. Posted: 15 Mar 2013 \| Published: 15 Mar 2013 TOPICS: Business Intelligence \| CRM \| Data Analytics \| Data Integration \| Data Management \| ROI \| Social Networking \| Web 2.0 \| Web Analytics

CLIENT RELATIONSHIP MANAGEMENT DEFINITION (continued): … In the channel, a corporate account manager (CAM) is responsible for maintaining the relationship between the clients of a value-added reseller (VAR) and the VAR. In this role, a CAM may be responsible for an entire portfolio of client relationships in multiple locations. Corporate account managers serve as the primary contact for the client, which emphasizes the need for both excellent customer skills and a thorough knowledge of the channel.While the specific job functions may vary from position to position, most CAMs are accountable for:meeting and growing revenue goals for assigned accountsplanning sales and business development opportunities, including supporting local sales and service teamsbudgeting for the above functionsnegotiation and maintenance of sales or service contracts
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