Business of Information Technology  >   Business Management  >  

Client Relationship Management

RSS Feed    Add to Google    Add to My Yahoo!
DEFINITION: In the channel, a corporate account manager (CAM) is responsible for maintaining the relationship between the clients of a value-added reseller (VAR) and the VAR. In this role, a CAM may be responsible for an entire portfolio of client relationships in multiple locations. Corporate account managers serve as the primary contact for the client, which emphasizes the need for both excellent customer skills  … 
Definition continues below.
Client Relationship Management Reports
 
CRM for Today's Business World
sponsored by Microsoft
TRIAL SOFTWARE: This free software demo introduces a method of customer relationship management (CRM) that is tailored to today's business environment.
Posted: 10 Aug 2015 | Premiered: 10 Aug 2015

Microsoft

Deliver Connected Self-Service
sponsored by Salesforce.com
WHITE PAPER: Service Communities empower customers to help themselves — and each other — with a next-generation, low-effort self-service experience accessible on any device. Download this free datasheet to learn more.
Posted: 16 Jul 2015 | Published: 16 Jul 2015

Salesforce.com

Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecom
sponsored by IBM
WHITE PAPER: This guide highlights the changes CSPs must make in order to develop a deeper understanding of customer preferences. Learn what it takes to improve business processes and increase your use of time-critical big data analytics.
Posted: 03 Sep 2015 | Published: 31 Oct 2013

IBM

Scaling Customer Support, Operations and Social Engagement
sponsored by Freshdesk Inc.
WHITE PAPER: This case study investigates how one company went from manually categorizing and answering dozens of customer emails per day to not only automating the process, but also making sure the right people were able to address high-priority customer queries.
Posted: 31 Aug 2015 | Published: 25 Aug 2015

Freshdesk Inc.

Customer Analytics in Action
sponsored by IBM
VIDEO: This brief video stresses the importance of engaging with your customers. Learn how to enable customer service with business analytics so they can be supportive through every step of the customer experience.
Posted: 04 Aug 2015 | Premiered: 04 Aug 2015

IBM

How Multichannel Analytics Can Translate the Voice of the Customer into Business Intelligence
sponsored by Calabrio, Inc.
WHITE PAPER: Making sense of voice of the customer data is fundamental to thesuccess of the contact center. Thanks to advances in multichannelanalytics systems, forward-thinking contact centers are unlocking theinsight from customer interactions and swiftly becoming the nervecenter for business intelligence.
Posted: 15 Aug 2015 | Published: 15 Aug 2015

Calabrio, Inc.

Increase E-commerce Conversion Rates with Extended Validation SSl Certificates
sponsored by GeoTrust, Inc.
WHITE PAPER: Learn how deploying an EV certificate on your eCommerce website can protect against threats, while showing your customers that they can transact with confidence, helping increase your sites conversion rates.
Posted: 17 Jul 2015 | Published: 11 Nov 2014

GeoTrust, Inc.

Workforce Optimization and the Stellar Customer Experience
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: Studies show that 57% of your peers can relate improved customer experience to revenue/profit growth. This white paper is designed to help you understand what your customers expect from their experience, so read on and discover how leveraging workforce optimization tools can help deliver a positively memorable event for your audience.
Posted: 22 Jul 2015 | Published: 15 Apr 2015

Interactive Intelligence, Inc.

Speed, Scale, Security: Orchestrating a Great Download Experience
sponsored by Limelight Networks, Inc.
WHITE PAPER: This white paper describes which systems, infrastructures, and processes can make your software available faster despite latency challenges. Learn how to optimize quick and efficient delivery of your files.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

Limelight Networks, Inc.

How to Deliver a Great Quality of Experience to Your Digital Audience
sponsored by Limelight Networks, Inc.
WHITE PAPER: This white paper covers how an interoperable architecture can create flexible, customized workflows. Discover strategies for delivering digital experiences with the level of quality your audience demands.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

Limelight Networks, Inc.
 
 
CLIENT RELATIONSHIP MANAGEMENT DEFINITION (continued): … In the channel, a corporate account manager (CAM) is responsible for maintaining the relationship between the clients of a value-added reseller (VAR) and the VAR. In this role, a CAM may be responsible for an entire portfolio of client relationships in multiple locations. Corporate account managers serve as the primary contact for the client, which emphasizes the need for both excellent customer skills and a thorough knowledge of the channel.While the specific job functions may vary from position to position, most CAMs are accountable for:meeting and growing revenue goals for assigned accountsplanning sales and business development opportunities, including supporting local sales and service teamsbudgeting for the above functionsnegotiation and maintenance of sales or service contracts
Client Relationship Management definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement