Churn White Papers ( Churning, Customer Churning, Carrier Switches (Churn) ) Software Downloads, Definition and Webcasts

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May 23, 2013

Business of Information Technology > Business Processes > Customer Service > Customer Satisfaction >
Churn
ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn) DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies … Definition continues below.
Churn Reports
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American Bankers Association Case Study: Helping member banks achieve their business goals sponsored by Cornerstone OnDemand CASE STUDY: In this case study, learn how the premier financial services membership group American Bankers Association (ABA) was able to empower its workforce, streamline learning and course delivery, cut costs, and more by using a single, integrated cloud platform. Posted: 16 May 2013 \| Published: 31 Dec 2012 TOPICS: Cloud Computing \| Customer Satisfaction \| eLearning \| eLearning Software \| Employee Performance Management (EPM) \| Human Resources Management \| Human Resources Services \| Human Resources Software \| Regulatory Compliance \| Training \| Training and Educational Services \| Training Software \| Workforce Management Software \| Workforce Planning

An Executive Guide to Video Collaboration sponsored by Avaya WHITE PAPER: Uncover the direct benefits that video collaboration offers and how it can help meet the challenges in today's globally dispersed, mobile workplace. Also learn more about deployment considerations and details of a solution that provides the communications capabilities you're looking for. Posted: 08 Feb 2013 \| Published: 31 Dec 2012 TOPICS: Communications Systems \| Contact Centers \| Customer Service \| Mobile Workers \| Remote Users \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

Analyst's take: Microsoft Dynamics CRM boosts customer service and company profits sponsored by ComputerWeekly.com WHITE PAPER: Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs. Posted: 21 Oct 2011 \| Published: 11 Feb 2011 TOPICS: Business Communications \| Business Processes \| Business Systems

Application Performance Management for SAP Explained in 2 Minutes sponsored by Compuware VIDEO: This brief video explains how the right application performance management platform provides visibility into SAP performance from the perspective of the end-user, allowing you to more easily identify and remediate problems in your SAP environment. Posted: 06 May 2013 \| Premiered: 02 Jul 2012 TOPICS: Application Monitoring \| Application Monitoring Software \| Application Performance Management \| Application Performance Management Software \| Applications Management \| Business Performance Management \| Business Performance Management Software \| Business Process Management \| Business Processes \| SAP (Product)

Architected for Personalization: How Sitecore's coupled architecture enables individualized web experiences sponsored by SiteCore WHITE PAPER: This resource examines the crucial role that content management systems (CMSs) play in delivering a personalized customer experience, and outlines key factors that your organization should consider in order to make the CMS selection process a success. Posted: 02 May 2013 \| Published: 31 Dec 2012 TOPICS: Contact Management \| Contact Management Software \| Content Delivery \| Content Management \| Content Management Systems \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| eCommerce \| Enterprise Content Management \| Enterprise Content Management Software \| Personalization \| Web Content Management

Architecting A Compelling and Engaging Digital Presence sponsored by Limelight Networks, Inc. WHITE PAPER: Creating meaningful relationships with your customers is one of the keys to success. Before the widespread adoption of digital communication, the resources and tools were often limited to sustain and improve these relationships. Consult this white paper to learn more about how digital communication creates new opportunities for businesses. Posted: 21 May 2013 \| Published: 21 May 2013 TOPICS: Content Management \| Content Management Services \| Content Management Software \| Customer Retention \| Customer Satisfaction \| Social Computing \| Social Networking

Are Your Business Processes Letting You Down? sponsored by Kofax, Inc. VIDEO: Access this brief video to find out how you can increase your ability to respond with agility- and in the process make new customers, retain existing ones, and handle new requests with ease. Posted: 21 Feb 2013 \| Premiered: 14 May 2012 TOPICS: Business Process Management \| Business Process Management Software \| CRM \| Customer Retention \| Customer Satisfaction

Armstrong International Reduces Inventory, Increases Efficiency by Achieving Global ERP with IFS Applications sponsored by IFS CASE STUDY: Read this white paper to learn the benefits that a multinational manufacturer achieved after they replaced four different enterprise resource planning (ERP) applications with one single system. Posted: 12 Mar 2012 \| Published: 12 Mar 2012 TOPICS: Application Integration \| CRM \| Customer Satisfaction \| ERP \| ERP Software \| Software Selection \| Systems Integration

An Integrated Solution for Context-based Customer Experience Management sponsored by Avaya WHITE PAPER: Moving to a customer experience management approach requires an infrastructure that is open, scalable and capable of bringing together state-of-the art applications, fully preserving customer context. Posted: 10 Jun 2011 \| Published: 10 Jun 2011 TOPICS: Application Integration \| CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

Analytics: The Art and Science of Better Webcast sponsored by SAS Institute Inc. WEBCAST: This webcast takes a look at how organizations can consider analytics from two perspectives – the science of analytics and the art of how people apply this science in new and creative ways to make the world better. Posted: 09 Apr 2010 \| Premiered: Apr 9, 2010 TOPICS: Business Intelligence \| Business Process Management \| Business Processes \| Data Management \| Data Quality \| Decision Support Databases \| Decision Support Systems \| Predictive Analytics \| Query Tools \| Reporting Software

Andorra Telecom Increases Operational Efficiency and Improve Customer Satisfaction with Vitria’s Operational Intelligence and Exception Management Solutions sponsored by Vitria Technology, Inc. CASE STUDY: Check out this comprehensive case study to see how Vitria's Operational Intelligence and Exception Management Solutions helped Andorra Telecom increase their enterprise's customer service and operations. Posted: 23 Aug 2011 \| Published: 23 Aug 2011 TOPICS: Business Performance Management \| Business Performance Management Software \| Customer Service \| Customer Support Software \| Dashboards \| Data Analytics

Answers to Top BRMS Questions sponsored by IBM WHITE PAPER: Answers to ten frequently asked questions about what business rule management systems are and how they are used. Posted: 12 Dec 2010 \| Published: 12 Dec 2010 TOPICS: Application Development \| Application Server Hardware \| Application Server Software \| Applications Management \| Business Process Management \| Business Process Management Software \| Business Processes \| CRM \| WebSphere

Apply the power of CRM to build customer loyalty sponsored by Infor CRM EGUIDE: This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. Posted: 08 Feb 2012 \| Published: 07 Feb 2012 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| CRM \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction

Applying Business Analytics Webinar Series - Got Bad Data? sponsored by SAS Institute Inc. WEBCAST: Tune in to this Webinar to find out how to improve key data areas through data quality profiling and provide decision makers with trustworthy information. You’ll learn how to apply analytics to your reliable, high-quality data and come away with insights that optimize your organization’s decision-making capabilities. Posted: 09 Apr 2010 \| Premiered: Apr 9, 2010 TOPICS: Business Intelligence \| Business Process Automation \| Business Process Management \| Business Processes \| Data Management \| Data Mining \| Data Profiling \| Data Quality \| Predictive Analytics \| Query Tools \| Reporting Software

Applying Business Analytics Webinar Series - Got Bad Data? Part 2 sponsored by SAS Institute Inc. WEBCAST: Tune in to this Webinar to find out how data quality can improve business performance. You’ll learn how to improve key data areas by performing data quality profiling and data collection through closed-loop monitoring, and how to address data quality as a process to derive value and drive continuous improvement. Posted: 09 Apr 2010 \| Premiered: Apr 9, 2010 TOPICS: Business Intelligence \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Processes \| Data Collection \| Data Management \| Data Mining \| Data Profiling \| Data Quality

Applying Business Analytics Webinar Series - Got Bad Data? Part 3 sponsored by SAS Institute Inc. WEBCAST: Tune in to this Webinar to find out how data quality influences the effectiveness of predictive analytics and forecasting. You’ll learn how to go beyond name and address matching to realize the potential of numerical data quality, how to overcome insufficient yet relevant data from your predictive and forecasting models, and more. Posted: 09 Apr 2010 \| Premiered: Apr 9, 2010 TOPICS: Business Intelligence \| Business Process Automation \| Business Process Management \| Business Processes \| Data Acquisition Hardware \| Data Management \| Data Modeling \| Data Quality \| Predictive Analytics

Applying Business Analytics Webinar Series - Integrate Your Office sponsored by SAS Institute Inc. WEBCAST: This Webinar explains how by combining the power of SAS® Business Analytics with Microsoft Office you will be able to easily access data from any operational system without IT intervention, automate spreadsheets and PowerPoint decks, and save time and money by reducing redundancy and improving productivity. Posted: 09 Apr 2010 \| Premiered: Apr 9, 2010 TOPICS: Business Intelligence \| Business Process Automation \| Business Process Management \| Business Processes \| Data Management \| Data Mining \| Data Quality \| Microsoft Office \| Predictive Analytics

ARC View In Dynamic Market, Consumer Goods Companies Rely on Manufacturing Operations Management Systems sponsored by Apriso Corporation WHITE PAPER: In this paper, discover a manufacturing operations management (MOM) platform and system has seen proven success in consumer goods companies. Posted: 31 Oct 2011 \| Published: 27 Oct 2011 TOPICS: Business Process Management \| Business Processes \| Enterprise Resource Management \| ERP \| Manufacturing \| Manufacturing Industry \| Manufacturing Systems

Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? sponsored by Cisco Systems, Inc. WHITE PAPER: In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back. Posted: 25 Sep 2008 \| Published: 25 Sep 2008 TOPICS: CRM \| Customer Service \| Customer Service Best Practices \| Economic Environment

Are You Ready for Economic Bounce Back? sponsored by Micro Focus, Ltd WHITE PAPER: This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy. Posted: 27 Oct 2009 \| Published: 27 Oct 2009 TOPICS: CIOs \| Customer Satisfaction \| Data Migration \| Economic Environment \| Enterprise Applications Software \| Linux \| SQL Server \| Systems Management \| TCO \| UNIX \| Windows Server 2003

Asset: Healthcare 2015 and U.S. Health Plans New Roles, New Competencies sponsored by IBM Line of Business WHITE PAPER: The U.S. healthcare system is on an unsustainable path that will force its transformation. Posted: 22 Feb 2008 \| Published: 01 Jan 2007 TOPICS: Customer Service \| Financial Services \| Globalization \| Governments \| Risk Assessment

Assuring Asset Documentation Integrity sponsored by McLaren Software WHITE PAPER: In this whitepaper, we will discuss best practices for assuring the integrity of your asset documentation. Posted: 01 Feb 2008 \| Published: 01 Jul 2007 TOPICS: Audit Trail \| Business Processes \| Documentation \| Regulations \| Security

AT&T Business Continuity Survey: 2008 sponsored by AT&T Corp WHITE PAPER: The goal of this business continuity survey was to learn what these executives were doing about business continuity, and how it figured in their overall IT strategy. Posted: 06 Oct 2008 \| Published: 04 Oct 2008 TOPICS: Backups \| Business Continuity Planning \| Business Processes \| Business Systems \| Disaster Recovery \| Risk Management \| Security

Author and deploy rules using WebSphere ILOG JRules Business Rules Management System sponsored by IBM PRODUCT DEMO: Learn how the WebSphere ILOG JRules BRMS can automate decision making for data validation, eligibility and pricing in a real-world scenario. This demo shows how JRules BRMS allows organizations to gain a competitive advantage by adapting business systems to evolve with changing business policies and decisions. Posted: 12 Dec 2010 \| Premiered: 12 Dec 2010 TOPICS: Application Development \| Application Server Hardware \| Application Server Software \| Applications Management \| Business Process Management \| Business Process Management Software \| Business Processes \| WebSphere

Automated Invoice Processing into Oracle E-Business Suite sponsored by ReadSoft WHITE PAPER: Document automation will add to the company's bottom line, save time, better business processes, and increased control. This paper will demonstrate how to automate the AP process within Oracle E-Business Suite, and what type of investment will need to be made and what kind of benefits can be expected. Posted: 20 Aug 2009 \| Published: 19 Aug 2009 TOPICS: Business Process Automation \| Business Process Management \| Business Processes \| Document Management \| ERP \| Financial Management \| Financial Reporting \| Financial Systems \| Financing \| Information Management \| Oracle (Product) \| SAP (Product)

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CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.

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