Churn White Papers ( Churning, Customer Churning, Carrier Switches (Churn) ) Software Downloads, Definition and Webcasts

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May 19, 2013

Business of Information Technology > Business Processes > Customer Service > Customer Satisfaction >
Churn
ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn) DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies … Definition continues below.
Churn Reports
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Achieve Your Vision for Growth: Credit Services for EMEA sponsored by Hewlett-Packard Company WHITE PAPER: This resource describes how the right financial service partner can help you reduce costs, manage credit risk, decrease capital expenditure, and more. See if an outsourcing strategy meets your business needs by reading on to learn more now. Posted: 28 Mar 2013 \| Published: 31 Aug 2010 TOPICS: Accounting \| Business Management \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Financial Management \| Financial Service Providers \| Financial Services \| Financial Services Industry \| Outsourcing \| Risk Management

Achieving Success with a Flexible Workplace sponsored by IBM WHITE PAPER: This white paper demonstrates how flexible work environments can enhance productivity, spur innovation and reduce costs. Read now to learn how forward thinking IT leaders have already overcome the challenges associated with flexible working initiatives. Posted: 02 Aug 2012 \| Published: 02 Aug 2012 TOPICS: Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| IT Best Practices \| IT Infrastructure \| IT Management \| Mobile Workers \| Security \| Security Architectures \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Threats \| Work Environment \| Workforce Planning

Adapting Case Management for Technology Megatrends sponsored by OpenText WHITE PAPER: This white paper explores the role and interplay of adaptive case management within today's most critical emerging information management trends. Read on for essential information to learn how you can implement successful business process and case management initiatives in the face of the hottest tech trends. Posted: 18 Apr 2013 \| Published: 31 Dec 2012 TOPICS: Business Process Management \| Business Processes \| Data Management \| Enterprise Content Management \| Enterprise Resource Management

Adelaide University Consolidates Workflow Systems sponsored by ORACLE APAC VIDEOCAST: Watch this brief webcast to learn how the University of Adelaide successfully streamlined their workflow and business process management (BPM) by consolidating on a single Oracle BPM Suite and shifting away from four or five disparate workflow systems. Posted: 16 Oct 2012 \| Premiered: Oct 16, 2012 TOPICS: Business Process Management \| Business Process Management Software \| Business Processes \| Oracle (Product) \| Workflow Software

Advancing Your Digital Marketing Strategy with Webtrends Analytics sponsored by WebTrends WHITE PAPER: In the age of social media, web analytics can help you harness data from a variety of channels to construct and implement an effective, integrated marketing strategy. Check out this helpful white paper to learn how you can advance your digital marketing strategy, grow brand loyalty and build revenue through the use of analytics. Posted: 18 Apr 2013 \| Published: 18 Apr 2013 TOPICS: CRM \| CRM Analytics \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Marketing \| Social Networking \| Web 2.0 \| Web Analytics \| Web Analytics Software

Agile , Secure, Reliable: World-Class Customer Service in the Cloud sponsored by Oracle Corporation WHITE PAPER: Businesses looking to reduce the costs of customer service should look to the cloud. A recent Frost and Sullivan study found that cloud-based contact centers can reduce TCO by 77% in the first year vs. on-premise systems. Read on to learn about a cloud-based customer service platform and the benefits it can provide your business. Posted: 18 Sep 2012 \| Published: 01 Sep 2012 TOPICS: Cloud Computing \| Cloud CRM \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Agile, Secure, Reliable: World Class Customer Service in the Cloud sponsored by Oracle Corporation UK Ltd EBOOK: Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more. Posted: 17 Apr 2013 \| Published: 17 Apr 2013 TOPICS: Application Deployment \| Applications Management \| Cloud Computing \| CRM \| CRM Services \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Oracle (Product) \| Software as a Service

ALM e-kit with the 2012 Forrester Wave for ALM sponsored by IBM INFORMATION CENTER: The road to ALM transformation is paved with free trials, testimonials and plenty of third-party analysis. Get it and other materials in this kit that shows how the IBM Rational ALM solution can help your organization. Posted: 21 Mar 2011 \| Published: 21 Mar 2011 TOPICS: Application Development \| Application Infrastructure \| Application Life-Cycle Management \| Application Life-Cycle Management Software \| Application Monitoring \| Application Performance Management \| Application Programming Interfaces \| Applications Management \| Applications Management Software \| Business Process Management \| Business Processes

American Bankers Association Case Study: Helping member banks achieve their business goals sponsored by Cornerstone OnDemand CASE STUDY: In this case study, learn how the premier financial services membership group American Bankers Association (ABA) was able to empower its workforce, streamline learning and course delivery, cut costs, and more by using a single, integrated cloud platform. Posted: 16 May 2013 \| Published: 31 Dec 2012 TOPICS: Cloud Computing \| Customer Satisfaction \| eLearning \| eLearning Software \| Employee Performance Management (EPM) \| Human Resources Management \| Human Resources Services \| Human Resources Software \| Regulatory Compliance \| Training \| Training and Educational Services \| Training Software \| Workforce Management Software \| Workforce Planning

Achieve Eco-sustainable Innovation While Driving Profitable Growth sponsored by Alcatel-Lucent WHITE PAPER: Alcatel-Lucent's innovation engine explores new ideas and opportunities to address environmental concerns while solving business problems. Posted: 02 Oct 2008 \| Published: 02 Oct 2008 TOPICS: Business Processes \| Communications Networks \| Data Centers \| GSM \| Systems Management \| VoIP

Achieving Agility: The Role of the Case Management Platform sponsored by Singularity WHITE PAPER: Most large corporations are at risk of capture by inertia - the force that holds back progress as organizations grow. But there’s an effective weapon against inertia for organizations determined to be on top of their game: agility. Agility is a key attribute of successful organizations and is a top priority on most management teams’ agendas. Posted: 15 Mar 2011 \| Published: 15 Mar 2011 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Decision Support Systems \| Enterprise Content Management \| Enterprise Content Management Software \| Enterprise Information Management (EIM)

Achieving Profitable Growth through Exceptional Customer Experience sponsored by CA Technologies. WHITE PAPER: In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. Posted: 07 Nov 2008 \| Published: 07 Nov 2008 TOPICS: Authorization \| Capacity Planning \| Customer Data Management \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Knowledge Management \| SMBs \| VPN

Achieving Value in Healthcare Through Efficiency and Effectiveness sponsored by Dell, Inc. WHITE PAPER: this white paper demonstrates how, by reforming health care delivery, implementing appropriate technology, and reshaping the medical establishment which supports efficiency and effectiveness, America can provide the best value in health care services for its citizens. Posted: 20 Jun 2012 \| Published: 20 Jun 2012 TOPICS: Business Architectures \| Business Development \| Business Intelligence \| Business IT Alignment \| Business of Information Technology \| Business Process Management \| Business Processes \| Health Care Industry \| Health Care Networking \| Medical Practice Management

ACOs: Treat Patients More Effectively with Health Analytics sponsored by IBM EGUIDE: This e-guide from SearchHealthIT.com highlights the importance of data analytics in the success of today's ACOs. Read now to learn the difference between collaborative and captive ACOs and discover how predictive analytics can provide the information necessary to dramatically improve patient care. Posted: 29 Mar 2013 \| Published: 29 Mar 2013 TOPICS: Analytic Applications Software \| Business IT Alignment \| Business Management \| Business of Information Technology \| Data Analytics \| Health Care Applications Software \| Health Care Industry \| Health Care Software \| Medical Practice Management \| Medical Software \| Predictive Analytics \| Predictive Analytics Software

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics sponsored by Verint Systems WHITE PAPER: As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. Posted: 03 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Centers \| Customer Experience \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Enterprise \| Training

Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry sponsored by Adobe Systems, Inc. WHITE PAPER: Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results. Posted: 12 Nov 2008 \| Published: 12 Nov 2008 TOPICS: Best Practices \| Business Intelligence \| Customer Service \| eLearning \| Telecommunications Industry \| Training and Educational Services

Advanced Case Management for Smarter Government sponsored by IBM WHITE PAPER: Case management is an area in which many government agencies can benefit by using new tools and approaches. By reading this White Paper, learn how to unify information, processes and people to provide better, faster services and programs. Posted: 20 Aug 2010 \| Published: 20 Aug 2010 TOPICS: Business Process Management \| Business Processes \| Collaboration \| Customer Satisfaction \| Customer Service \| Governments \| Management Service Providers \| Risk Management

Advanced Disaster Recovery and Business Continuity Planning Techniques and Technologies: Module 3 Testing sponsored by SearchStorage.com PRESENTATION: Review this presentation to learn how to use business continuity planning to create a recovery capability for your organization. Posted: 26 Nov 2008 \| Published: 26 Nov 2008 TOPICS: Business Continuity Planning \| Business Processes \| Change Management \| Data Recovery \| Data Security \| Data Storage \| Database Security \| Disaster Recovery \| Testing

Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service sponsored by SAP America, Inc. WHITE PAPER: Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support your AMI implementation. Posted: 04 Feb 2008 \| Published: 01 Jan 2006 TOPICS: Customer Service \| Data Management \| IT Infrastructure \| SAP NetWeaver \| Web Services

Advancing Enterprise Mobility to Improve Sales and Service sponsored by SAP America, Inc. WHITE PAPER: Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem. Posted: 24 Mar 2011 \| Published: 24 Mar 2011 TOPICS: Collaboration \| CRM Software \| Customer Service \| Enterprise \| Mobile CRM \| ROI \| Sales \| SAP (Product)

Advancing Healthcare through the Application of Predictive Knowledge Management sponsored by Dell, Inc. WHITE PAPER: This white paper examines how the health care industry can proactively support patient-focused care through the use of technology services that enable predictive analysis. Posted: 20 Jun 2012 \| Published: 20 Jun 2012 TOPICS: Analytic Applications Software \| Business Intelligence \| Business IT Alignment \| Business Management \| Business of Information Technology \| Data Analytics \| Health Care Industry \| Medical Practice Management \| Predictive Analytics \| Predictive Analytics Software \| Predictive Performance Management

Agile Decision Services: How IBM ILOG’s Business Rule Management System Helps Organizations Deliver Fast Time to Value for Business and IT sponsored by IBM WHITE PAPER: This paper explores the challenges of trying to deliver quick time-to -value for IT projects and achieve the status of ‘agile enterprise’. It illustrates how IBM® WebSphere® ILOG BRMS can facilitate the alignment of IT with business and support the implementation of an ADS to provide business value within months of project adoption. Posted: 12 Dec 2010 \| Published: 12 Dec 2010 TOPICS: Application Development \| Application Server Hardware \| Application Server Software \| Applications Management \| Applications Management Software \| Business Management \| Business Process Management \| Business Process Management Software \| Business Processes \| WebSphere

Agile Development eKit sponsored by IBM ASSESSMENT TOOL: Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs. Posted: 11 Sep 2009 \| Published: 11 Sep 2009 TOPICS: Application Development \| Application Infrastructure \| Application Life-Cycle Management \| Business Development \| Business Management \| Customer Data Integration \| Customer Service \| Customer Support Software

Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results sponsored by Fiserv Insurance Solutions WHITE PAPER: In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property & casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their... Posted: 25 Apr 2008 \| Published: 01 Jun 2006 TOPICS: Business Management \| Consumers \| Customer Service \| Desktop Management \| Enterprise

Aligning For a More Successful Business and IT Development Paradigm sponsored by Active Endpoints, Inc. WHITE PAPER: This paper examines how the adoption of SOA (Service Oriented Architecture) can significantly improve Business and IT alignment. Posted: 09 Sep 2009 \| Published: 09 Sep 2009 TOPICS: Business IT Alignment \| Business Process Automation \| Business Process Management \| Business Processes \| IT Service Management \| SOA

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CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.

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