Churn White Papers ( Churning, Customer Churning, Carrier Switches (Churn) ) Software Downloads, Definition and Webcasts

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Jun 20, 2013

Business of Information Technology > Business Processes > Customer Service > Customer Satisfaction >
Churn
ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn) DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies … Definition continues below.
Churn Reports
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A C-suite guide: How to create smarter buildings and achieve sustainability sponsored by IBM WHITE PAPER: Buildings account for 49 percent of the total US energy consumption. This white paper demonstrates how IT leaders can better manage their energy and environmental programs while centrally managing the lifecycle of their facilities. Posted: 27 Mar 2013 \| Published: 27 Mar 2013 TOPICS: Business IT Alignment \| Business Management \| Business Models \| Business of Information Technology \| Business Process Management \| CIOs \| Energy Efficiency \| Energy Industries \| Environmental Compliance \| Environmental Industry \| Environmental Law \| Environmental Standards \| Green Data Center \| Green Storage

A clearer horizon. Do CIOs have more clarity about cloud computing? sponsored by ComputerWeekly.com IT BRIEFING: This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits. Posted: 01 Dec 2011 \| Published: 01 Dec 2011 TOPICS: Budgeting \| Business Development \| Business of Information Technology \| Business Processes \| CIOs \| Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Strategy \| ROI

A Comprehensive, Integrated Approach to Cash Flow Management in SAP® Applications sponsored by Dolphin WHITE PAPER: Many businesses overlook cash flow management as a strategic asset - but this could be a huge mistake. In this resource, learn how you can optimize Accounts Payable, Accounts Receivable, Order Management, and other document-based business processes for a comprehensive, integrated approach. Posted: 20 May 2013 \| Published: 20 May 2013 TOPICS: Accounting \| Business Process Management \| Business Processes \| Cash Flow \| Financial Management \| Order Management Systems \| SAP (Product)

A Conversation with The Johns Hopkins Hospital on Lowering the Cost of Healthcare from Inside Out sponsored by IBM WEBCAST: This webcast demonstrates how enterprise asset management helped Johns Hopkins Hospital improve clinical outcomes while lowering the cost of care and ensuring compliance. Learn how JHH can now more easily manage the increasingly sophisticated assortment of devices, tools and technologies that make high-quality health care possible. Posted: 24 Apr 2013 \| Premiered: Apr 24, 2013 TOPICS: Asset Management Services \| Business Process Automation \| Business Process Management \| Business Processes \| Enterprise Asset Management Software \| Health Care Applications Software \| Health Care Compliance \| Health Care Industry \| Health Care Software \| Medical Practice Management \| Medical Records Management \| Medical Software

A Leader in Forrester's Smart Process Applications Wave sponsored by Kofax, Inc. WHITE PAPER: This evaluation from Forrester looks at both the current capabilities of vendors to support cases and their potential to support projects and operations. Read now for an in-depth smart process application evaluation so you can make a more informed decision. Posted: 16 May 2013 \| Published: 16 May 2013 TOPICS: Business Development \| Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Performance Management \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| CIOs

A New Era begins: Introducing Smart Process Applications sponsored by OpenText WEBCAST: As firms today are struggling to manage untamed business processes, the future of BPM is changing. In this webinar learn more about smart process apps and how they facilitate more effective collaboration by automating both structured and unstructured work activities. Analyze the trend and learn of upcoming innovations. Posted: 22 Apr 2013 \| Premiered: Apr 22, 2013 TOPICS: Business Process Management \| Business Processes \| Collaboration \| Collaborative Applications Software \| Smart Appliances

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement sponsored by SAP America, Inc. ANALYST REPORT: While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM. Posted: 20 Mar 2013 \| Published: 31 Oct 2012 TOPICS: Business Communications \| Business Process Management \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Social Computing \| Social Networking \| Web 2.0

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement sponsored by SAP America, Inc. WHITE PAPER: Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM. Posted: 20 Mar 2013 \| Published: 31 Oct 2012 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Service \| Customer Service Best Practices \| Social Networking \| Web 2.0

About to Buy Guide: Building a Business Case for DR sponsored by SearchCIO.com EGUIDE: Are you a CIO looking to justify your DR project to upper management? This Q&A with Paul Kirvan, a consultant with more than 20 years of experience in business continuity management, will give you a perspective on the overall issue of DR and why your organization should implement a documented backup plan. Posted: 05 Mar 2013 \| Published: 05 Mar 2013 TOPICS: Business Continuity Planning \| Business Continuity Planning Software \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Business Processes \| CIOs

9 Steps to Building a Business Case for B2B Integration sponsored by IBM WHITE PAPER: Putting together a business case does not rank high on most IT executives’ list of favorite activities. But the ability to put together a compelling case is now more than ever a core competency. This paper explains how you can significantly increase your chances of approval if you follow the nine steps provided within. Posted: 24 Feb 2011 \| Published: 24 Feb 2011 TOPICS: B2B \| B2B Integration \| B2B Integration Software \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| EDI \| IT Outsourcing Services

A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels sponsored by Verint Systems WHITE PAPER: The way you strategize your customer service and interactions is changing thanks to abundance of ways for your customers to reach your business. Read this white paper to learn how to adapt to these changes. Posted: 03 Nov 2011 \| Published: 03 Nov 2011 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Retention \| Customer Service \| Customer Service Best Practices \| Web 2.0

A Comprehensive Best Practice Approach to Business Resilience and Risk Mitigation sponsored by IBM WHITE PAPER: This white paper serves as a comprehensive, best-practices approach to business resilience and risk mitigation. Common types of risk and the steps organizations must take to develop an effective risk mitigation strategy are discussed. Posted: 29 May 2008 \| Published: 01 Sep 2007 TOPICS: Best Practices \| Business Processes \| Disaster Recovery \| Enterprise \| Risk Assessment \| Risk Management \| Security Threats \| Vulnerability Assessments

A contact center manager's guide to integrating self-service sponsored by KANA EBOOK: Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more. Posted: 15 Aug 2012 \| Published: 01 Aug 2012 TOPICS: Contact Center Management \| Contact Centers \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

A contact center manager's guide to integrating self-service sponsored by inContact EBOOK: Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook. Posted: 04 May 2011 \| Published: 04 May 2011 TOPICS: Call Center Management \| Call Center Services \| CRM \| CRM Best Practices \| CRM Services \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

A FIRST LOOK AT ORACLE BPM SUITE 11G sponsored by Oracle Corporation WHITE PAPER: Read this white paper to explore the advanced features and capabilities offered in Oracle's BPM Suite 11g and discover the advantages it can offer your organization. Posted: 03 Jul 2012 \| Published: 25 Jun 2012 TOPICS: Business Process Automation \| Business Process Management \| Business Process Modeling \| Business Processes \| IT Management \| IT Service Management \| SOA

A New Model for Healthcare Transformation sponsored by Dell, Inc. WHITE PAPER: This paper provides an overview of the major issues that are driving support for care transformation. More importantly, it outlines an approach for achieving value from the IT investments made by health care organizations in support of transformation initiatives. Posted: 20 Jun 2012 \| Published: 20 Jun 2012 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Performance Management \| Health Care Compliance \| Health Care Industry \| Health Care Networking \| Medical Practice Management \| Medical Records Management

A Practical Guide to Choosing the Right Agile Tools sponsored by IBM DATA SHEET: This evaluation guide is designed to help you choose the best tool for your needs today, while protecting your investment as your team, needs and agile maturity grow. Posted: 11 Sep 2009 \| Published: 11 Sep 2009 TOPICS: Agile Manufacturing \| Business Processes \| Open Source \| Open Source Software \| Software \| Software Best Practices \| Software Selection

A Premium on Efficiency: Midsize Manufacturers Confront the Obstacles to Growth sponsored by SAP America, Inc. WHITE PAPER: How do best-in-class midsize manufacturers continue to grow in a tough economy? This research report, conducted by EIU, outlines measures manufacturers implement to continue expanding even while coping with the strains of softening demand in key markets, rising input costs, and downward pressure on prices. Posted: 07 Aug 2009 \| Published: 07 Aug 2009 TOPICS: Agile Manufacturing \| Best Practices \| Customer Interaction Services \| Customer Retention \| Customer Satisfaction \| Manufacturing Industry \| Risk Assessment \| Risk Management \| SMBs \| Supply Chain Management

A realist's guide to building bottom line revenue and customer loyalty with social CRM sponsored by SugarCRM Inc. EBOOK: Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. Posted: 19 Oct 2011 \| Published: 17 Oct 2011 TOPICS: CRM \| Customer Interaction Services \| Customer Service \| Social Networking \| Web 2.0 \| Web Content Management

A Silver Lining for Communications, Media, and Entertainment Companies sponsored by Infor CRM WHITE PAPER: This paper discusses how a cross-channel approach can help CME companies increase customer retention and loyalty, streamline marketing processes, and overcome the numerous technical, organizational, and logistical barriers to an effective multichannel environment. Posted: 03 Apr 2010 \| Published: 02 Apr 2010 TOPICS: CRM \| CRM Best Practices \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Marketing

A smarter approach to CRM: An IBM perspective sponsored by IBM WHITE PAPER: With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms. Posted: 05 Jul 2012 \| Published: 15 Feb 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Management \| Data Mining \| Data Quality \| Data Security \| Information Management

About to Buy Guide: How to Succeed in Social Networking and Collaboration sponsored by SearchCIO.com EGUIDE: In this expert E-Guide, President of The Real Story Group Tony Byrne describes the importance of homing in on specific business applications and of getting IT involved in the implementation—as well as why integration of social tools remains a problem. Read now to learn more. Posted: 14 Mar 2013 \| Published: 28 Sep 2012 TOPICS: Business Processes \| Collaboration \| Collaborative Applications Software \| Social Networking

Accela Video Whitepaper: Differentiate Your Company with Complete CRM sponsored by Oracle Corporation VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. Posted: 05 Apr 2010 \| Premiered: 05 Apr 2010 TOPICS: Business Intelligence \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Self-Service \| Customer Service \| Social Networking \| Web 2.0

Accelerate Innovation & Productivity with Rapid Prototyping and Development: Model New Ideas, Land More Business, and Control Costs sponsored by Attivio, Inc. WHITE PAPER: This paper discusses how a new generation of platforms in the application stack is designed to both deliver a specific layer of functionality and enable rapid prototyping, allowing development teams to focus their efforts on the value they add and gain time for more innovation. Posted: 24 Feb 2010 \| Published: 24 Feb 2010 TOPICS: Application Development \| Application Development and Integration Services \| Application Performance Management \| Application Programming Interfaces \| Applications Management \| Business Intelligence \| Business Intelligence Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Dashboards \| Data Warehouses \| Rapid Application Development \| SOA

Accelerate Performance in Human Resources sponsored by SAP America, Inc. WHITE PAPER: This white paper addresses HR challenges and metrics solutions for improving operations. Posted: 02 Feb 2012 \| Published: 27 Jan 2012 TOPICS: Business Performance Management \| Business Processes \| Human Resources Management \| Human Resources Software \| Metrics

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CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.

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