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Churn

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ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn)
DEFINITION: In a general context, churn is a synonym for agitation or turnover. The term derives from a dairy procedure that results in butter (one agitates cream in a wooden container; churn is the word for both the container and the process), but is often used to refer to something that is turning over, either literally or figuratively. In a business context, it generally refers to customer or employee turnover,  … 
Definition continues below.
Churn Reports
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BPM: Closing the Gap between Strategy and Execution
sponsored by K2
WHITE PAPER: In this white paper, learn how modern technologies can make BPM adoption a painless process. Discover how a low-code business process application platform has helped companies across all industries: transform their businesses in record time, save hundreds of thousands of dollars from shorter cycle times, enriched customer service, and more.
Posted: 31 Mar 2016 | Published: 31 Dec 2015

K2

Bridging the Gap Between the Customer and Employee Experience
sponsored by Dell EMC - CSG & DT
VIDEO: In this video featuring an analyst from a leading research firm, learn trends on the importance of motivating employees to work harder to retain customers.
Posted: 19 Apr 2017 | Premiered: 07 Apr 2017

Dell EMC - CSG & DT

Bring the Quoting Process Into the 21st Century
sponsored by Quosal
EBOOK: With references from 80's classic Back to the Future II, this e-book explores how implementing advanced proposal and quoting software can quickly bring your quoting process into the 21st century. Tap into 7 ways to get your quoting strategies out of the 90s to close more deals.
Posted: 27 Sep 2016 | Published: 29 Jul 2016

Quosal

Build for Change – the Risk of Customerpocalypse
sponsored by ComputerWeekly.com
BOOK: The enterprise must focus on how it engages customers and responds to their expectations, or face Customerpocalypse, writes Alan Trefler, in this extract from his book Build for Change.
Posted: 15 Aug 2014 | Published: 15 Aug 2014

ComputerWeekly.com

Borderless Network Access
sponsored by Cisco Systems, Inc.
WHITE PAPER: Borderless Networks, a Cisco® next-generation architecture for agile delivery of services and applications, delivers a new workspace experience, connecting anyone, anywhere, using any device, to any resource: securely, reliably, and seamlessly. Read this paper to learn more about the Cisco Borderless Networks architecture.
Posted: 23 Mar 2010 | Published: 23 Mar 2010

Cisco Systems, Inc.

Bowen & Groves Honored in Fifth Annual International Business Awards(SM)
sponsored by Bowen & Groves
PRESS RELEASE: Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.
Posted: 16 Sep 2008 | Published: 22 Jul 2008

Bowen & Groves

BPM Adoption Patterns & Practices in Industry
sponsored by Oracle Corporation UK Ltd
WEBCAST: Watch this webcast to learn how organizations in the financial services, communications, utilities, and retail industries are adopting business process management (BPM) software and using best practices to address their pertinent process challenges to deliver relevant business value.
Posted: 07 Sep 2012 | Premiered: Sep 7, 2012

Oracle Corporation UK Ltd

BPM and SOA: A Strategic Alliance
sponsored by Wipro Technologies
WHITE PAPER: This whitepaper describes the concept of combining BPM and SOA to create greater business agility. It details the disadvantages of BPM and SOA in silos and lists the advantages of using BPM and SOA together.
Posted: 12 Jun 2007 | Published: 01 May 2006

Wipro Technologies

BPM Best Practices
sponsored by IBM
EGUIDE: Access this e-guide to hear from experts such as Erik Marks, founder and CEO of AgilePath, a long-time SOA and BPM specialist, on the subject of the BPM-modernization relationship. Discover the modernization needs BPM can fill, and when it's not the best choice.
Posted: 19 Nov 2013 | Published: 19 Nov 2013

IBM

BPM for Dummies Book
sponsored by IBM
EBOOK: Download this complete e-book, "BPM for Dummies", to gain an understanding of the concepts you need to begin implementing BPM within your organization.
Posted: 05 Aug 2011 | Published: 05 Aug 2011

IBM

BPM Patterns & Practices in Industry
sponsored by Oracle India Pvt. Ltd
WHITE PAPER: This paper reviews common BPM adoption patterns and best-practices across different industries to illustrate the value of BPM.
Posted: 31 May 2013 | Published: 25 Jun 2012

Oracle India Pvt. Ltd

BPM Patterns and Practices in Industry
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: This paper reviews common BPM adoption patterns and best-practices across different industries to illustrate the value of BPM.
Posted: 18 Sep 2012 | Published: 18 Sep 2012

Oracle Corporation UK Ltd

BPM Projects: What You Need to Know
sponsored by IBM
EGUIDE: While business process management (BPM) can offer improved efficiency and cost savings, many people can be resistant to change, especially when it comes to alterations of roles, status, or priorities. In this expert e-guide, Gartner VP and distinguished analyst Tina Nunno explains how to avoid four main change-related pitfalls of BPM projects.
Posted: 19 Nov 2013 | Published: 19 Nov 2013

IBM

BPM Quarterly E-Zine: Special Report: BPM and SaaS
sponsored by IBM
EZINE: This issue examines the marriage of BPM and SaaS. Part I of our special report examines some remaining concerns about pairing BPM with SaaS; Part II offers expert advice on making a successful match. Also included in this issue is an update on a popular modeling tool, Business Process Modeling Notation (BPMN), and our BPM Digest. Read on!
Posted: 10 Mar 2011 | Published: 10 Mar 2011

IBM

BPM Quarterly eZine: Process Governance: Where The Rubber Meets The Road
sponsored by IBM
EZINE: In this issue of ebizQ's BPM Quarterly, discover an expert overview of process governance, as well as industry-leading best practices and common pitfalls to avoid.
Posted: 18 Aug 2011 | Published: 18 Aug 2011

IBM

BPM-Led Strategies for App Modernization and Robotic Process Automation
sponsored by HelpSystems
EGUIDE: In this e-guide, expert consultant Tom Nolle explores how organizations can leverage BPM to modernize legacy apps effectively. Discover how workflows, APIs, and microservices fit into this framework and your modernization implementation. Plus, learn how BPM will support robotic process automation for the evolving world of IoT and mobile.
Posted: 27 Feb 2017 | Published: 22 Feb 2017

HelpSystems

BPO Edge Finance and Accounting Edition 2013
sponsored by HP
EBOOK: In this resource, learn how finance and accounting innovations can spur strategic initiatives, the importance of standardizing processes, how big data can lead to big opportunities, and much more.
Posted: 24 Jun 2013 | Published: 31 May 2013

HP

BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014

Hewlett Packard Enterprise

Breaking Down the Barriers to Business
sponsored by Sage (UK) Limited
WHITE PAPER: Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business.
Posted: 12 Mar 2010 | Published: 12 Mar 2010

Sage (UK) Limited

Bridge the Gap Between Business and IT with Red Hat JBoss BPM Suite 6
sponsored by Red Hat
WHITE PAPER: In this resource, discover a BPM suite that helps bridge the gap between business and IT, empowering non-technical and technical users alike to define and manage business processes across the enterprise
Posted: 18 Apr 2014 | Published: 30 Sep 2013

Red Hat

Bringing BI to the Masses
sponsored by SearchCIO.com
EZINE: This issue of Enterprise CIO Decisions E-Zine highlights several success stories showcasing how today's IT leaders are finding enough success to increase BI investments and, ultimately, putting their data growth management concerns to rest.
Posted: 25 Apr 2012 | Published: 24 Apr 2012

SearchCIO.com

Bringing Personalized Financial Services to Farmers
sponsored by Cisco Systems, Inc.
VIDEOCAST: In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
Posted: 26 Jun 2008 | Premiered: Jun 26, 2008

Cisco Systems, Inc.

Bringing the Power of Web 2.0 to the Enterprise
sponsored by OpenText Corporation
WHITE PAPER: The key to Enterprise 2.0 is to bring the worlds of ECM and Web 2.0 together, so that companies can gain the best of both.
Posted: 14 May 2008 | Published: 09 May 2008

OpenText Corporation

Budgeting Survey:Benchmarks & Issues
sponsored by Centage
WHITE PAPER: This white paper discusses the results of a budgeting survey aimed at discovering the most significant budgeting, forecasting, and reporting issues troubling today’s CFOs.
Posted: 29 May 2012 | Published: 29 May 2012

Centage

Budgeting: Beyond Spreadsheets
sponsored by IBM
WHITE PAPER: With new technologies, companies are automating the budgeting, forecasting and reporting process. Learn how you can get faster reports and data that fuel "what is" and "what if" scenarios.
Posted: 15 Oct 2010 | Published: 15 Jan 2010

IBM
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CHURN DEFINITION (continued): …  and especially attrition. The rate of attrition, known as the churn rate, is an important business metric.Churn is frequently spoken of in a communications context, where it refers to the tendency of Internet and cell-phone subscribers to switch providers. The most common reasons for churn are dissatisfaction with an existing provider, the lure of a lower price for equivalent service from a different provider, and the lure of better service for the same price from a different provider. Churn can also result from achange in the subscriber's geographic location, the desire for increasedconnection … 
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