Churn White Papers ( Churning, Customer Churning, Carrier Switches (Churn) ) Software Downloads, Definition and Webcasts

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Jun 19, 2013

Business of Information Technology > Business Processes > Customer Service > Customer Satisfaction >
Churn
ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn) DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies … Definition continues below.
Churn Reports
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BPM Patterns & Practices in Industry sponsored by Oracle India Pvt. Ltd WHITE PAPER: This paper reviews common BPM adoption patterns and best-practices across different industries to illustrate the value of BPM. Posted: 31 May 2013 \| Published: 25 Jun 2012 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Oracle (Product)

Bridging Channels Strengthens Customer Relationships sponsored by Infor WHITE PAPER: Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships. Posted: 26 Apr 2013 \| Published: 31 Dec 2012 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Bringing Social Media Interactions into the Contact Center sponsored by Avaya WHITE PAPER: Think that leveraging a social media contact center strategy won't work for your business? You may want to check the facts. As this white paper explains, case studies of companies with successful social media strategies within their contact centers abound. Open this paper to discover the perhaps surprisingly significant business benefits. Posted: 25 Oct 2012 \| Published: 31 Dec 2011 TOPICS: Contact Center Management \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Customer Service \| Customer Service Best Practices \| Social Computing \| Social Networking

Budgeting: Beyond Spreadsheets sponsored by IBM WHITE PAPER: With new technologies—such as planning and analysis solutions powered by IBM Cognos® software—companies are automating the process, getting faster reports and data that fuel “what is” and “what if” scenarios. Read this paper to learn more. Posted: 15 Oct 2010 \| Published: 15 Jan 2010 TOPICS: Budgeting \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Forecast/Demand Management Software \| Forecasting, planning and budgeting software \| Software Selection

Build Loyalty with an Exceptional Customer Experience sponsored by Oracle Corporation UK Ltd VIDEO: Providing the ideal customer experience can turn prospects into loyal, lifetime customers -- a crucial aspect of a financial firm's future success. Watch this brief video to learn how an exceptional customer experience from the beginning can help your financial organization foster lifelong customer loyalty. Posted: 10 Dec 2012 \| Premiered: 10 Dec 2012 TOPICS: CRM \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Oracle (Product)

Building Value in the Market for Managed Services sponsored by N-able Technologies WHITE PAPER: This research-backed independent study unveils the current market dynamics driving MSP adoption, the benefits and challenges of being an MSP, and how solutions from N-able can help you be the best MSP possible. Posted: 17 Dec 2012 \| Published: 17 Dec 2012 TOPICS: Business Process Automation \| Business Process Outsourcing \| Business Processes \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Host Management \| Hosting Services \| Management Service Providers \| Outsourcing

Business 2020: Engaging with the Technology Enabled Customer sponsored by Oracle Corporation UK Ltd EZINE: As more and more people share things about themselves via the internet, the more opportunity companies have to glean important data about their customers. Check out this e-zine to learn how your business can successfully harness the power of social media and technology to improve customer experience management (CEM). Posted: 25 Mar 2013 \| Published: 25 Mar 2013 TOPICS: CRM \| CRM Best Practices \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Social Networking \| Text Analytics \| Unstructured Data \| Web 2.0

Borderless Network Access sponsored by Cisco Systems, Inc. WHITE PAPER: Borderless Networks, a Cisco® next-generation architecture for agile delivery of services and applications, delivers a new workspace experience, connecting anyone, anywhere, using any device, to any resource: securely, reliably, and seamlessly. Read this paper to learn more about the Cisco Borderless Networks architecture. Posted: 23 Mar 2010 \| Published: 23 Mar 2010 TOPICS: Application Performance Management \| Collaboration \| Customer Service \| Network Architectures \| Network Design \| Network Infrastructure \| Network Management \| Network Performance \| Network Security \| Networking \| Networking Hardware

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) sponsored by Bowen & Groves PRESS RELEASE: Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. Posted: 16 Sep 2008 \| Published: 22 Jul 2008 TOPICS: Best Practices \| Business Process Management \| Business Service Management \| Customer Service \| ERP \| Manufacturing \| Production Drawings

BPM Adoption Patterns & Practices in Industry sponsored by Oracle Corporation UK Ltd WEBCAST: Watch this webcast to learn how organizations in the financial services, communications, utilities, and retail industries are adopting business process management (BPM) software and using best practices to address their pertinent process challenges to deliver relevant business value. Posted: 07 Sep 2012 \| Premiered: Sep 7, 2012 TOPICS: Business Process Management \| Business Process Management Software \| Business Processes \| Financial Services Industry \| Oracle (Product) \| Retail Trade Industry \| SOA \| Utilities Industry

BPM and SOA: A Strategic Alliance sponsored by Wipro Technologies WHITE PAPER: This whitepaper describes the concept of combining BPM and SOA to create greater business agility. It details the disadvantages of BPM and SOA in silos and lists the advantages of using BPM and SOA together. Posted: 12 Jun 2007 \| Published: 01 May 2006 TOPICS: Application Integration \| Business IT Alignment \| Business Process Management \| Business Processes \| SOA \| SOA Governance \| Web Development \| Web Services

BPM for Dummies Book sponsored by IBM EBOOK: Download this complete e-book, "BPM for Dummies", to gain an understanding of the concepts you need to begin implementing BPM within your organization. Posted: 05 Aug 2011 \| Published: 05 Aug 2011 TOPICS: Application Performance Management \| Business Process Automation \| Business Process Management \| Business Process Modeling \| Business Process Reengineering \| Business Processes \| Collaboration \| Corporate Governance

BPM Patterns and Practices in Industry sponsored by Oracle Corporation UK Ltd WHITE PAPER: This paper reviews common BPM adoption patterns and best-practices across different industries to illustrate the value of BPM. Posted: 18 Sep 2012 \| Published: 18 Sep 2012 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Processes \| Oracle (Product)

BPM Quarterly E-Zine: Special Report: BPM and SaaS sponsored by IBM EZINE: This issue examines the marriage of BPM and SaaS. Part I of our special report examines some remaining concerns about pairing BPM with SaaS; Part II offers expert advice on making a successful match. Also included in this issue is an update on a popular modeling tool, Business Process Modeling Notation (BPMN), and our BPM Digest. Read on! Posted: 10 Mar 2011 \| Published: 10 Mar 2011 TOPICS: Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Processes \| Cloud Computing \| Data Center Management \| Platform as a service \| Software as a Service

BPM Quarterly eZine: Process Governance: Where The Rubber Meets The Road sponsored by IBM EZINE: In this issue of ebizQ's BPM Quarterly, discover an expert overview of process governance, as well as industry-leading best practices and common pitfalls to avoid. Posted: 18 Aug 2011 \| Published: 18 Aug 2011 TOPICS: Application Performance Management \| Business Process Management \| Business Process Management Software \| Business Processes \| Software Infrastructure \| Software Project Management \| Software Selection \| Supply Chain Management

Breaking Down the Barriers to Business sponsored by Sage (UK) Limited WHITE PAPER: Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business. Posted: 12 Mar 2010 \| Published: 12 Mar 2010 TOPICS: Business Management \| Collaboration \| Customer Service \| Data Management \| Enterprise Content Management \| Information Management \| Knowledge Management

Bringing Personalized Financial Services to Farmers sponsored by Cisco Systems, Inc. VIDEOCAST: In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee. Posted: 26 Jun 2008 \| Premiered: Jun 26, 2008 TOPICS: Contact Centers \| CRM \| Customer Service \| Remote Computing \| Systems Implementation \| Wireless Applications Software \| Wireless Computing \| Wireless Systems

Bringing the Power of Web 2.0 to the Enterprise sponsored by OpenText Corporation WHITE PAPER: The key to Enterprise 2.0 is to bring the worlds of ECM and Web 2.0 together, so that companies can gain the best of both. Posted: 14 May 2008 \| Published: 09 May 2008 TOPICS: Business Processes \| Enterprise Content Management \| Social Networking \| Software \| Wireless Broadband

Budgeting Survey:Benchmarks & Issues sponsored by Centage WHITE PAPER: This white paper discusses the results of a budgeting survey aimed at discovering the most significant budgeting, forecasting, and reporting issues troubling today’s CFOs. Posted: 29 May 2012 \| Published: 29 May 2012 TOPICS: Budgeting \| Business Activity Monitoring \| Business Management \| Business Performance Management \| Business Process Management \| Business Processes \| Financial Applications Software \| Financial Management \| Financial Reporting \| Financial Services \| Financial Statements \| Financing \| SAP (Product)

BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature sponsored by Parature, Inc. CASE STUDY: BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency. Posted: 25 Feb 2008 \| Published: 01 Jan 2006 TOPICS: Customer Care \| Customer Satisfaction \| Licensing \| Metrics \| Product Development \| Software

Building a Business Case for your Next-Generation QA Solution sponsored by Calabrio, Inc. WHITE PAPER: This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. Posted: 21 Jun 2011 \| Published: 21 Jun 2011 TOPICS: Application Integration \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Centers \| Customer Service \| Customer Service Best Practices

Building a Strong Customer Experience sponsored by Infor CRM EGUIDE: Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology. Posted: 09 Jan 2012 \| Published: 05 Jan 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Building and Operating a Network Operating Center (NOC) and Help Desk sponsored by ConnectWise WHITE PAPER: Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services. Posted: 25 Apr 2012 \| Published: 24 Apr 2012 TOPICS: Channel Management \| Customer Service \| Customer Service Best Practices \| Help Desk Management \| Help Desk Management Services \| Help Desks \| Network Operations Centers

Building Success in the Cloud sponsored by Citrix Systems, Inc. WHITE PAPER: Discover why Citrix cloud solutions are a clear choice for leading cloud providers, helping them quickly and profitably build differentiated and flexible cloud solutions that are right for their business and their customers. Posted: 29 Aug 2012 \| Published: 29 Aug 2012 TOPICS: Architectures \| Cloud Computing \| Cloud Management \| Customer Service \| Infrastructure as a Service (IaaS) \| Management Service Providers \| Platform as a service \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing

Business Beyond Boundaries: Gaining Competitive Advantage in a Global Economy - A Joint SAP and Crossgate Paper sponsored by Crossgate WHITE PAPER: In today’s global economy, businesses are finding that traditional strategies for growth are no longer sufficient. This paper discusses challenges and opportunities related to business network transformation, best practices for leveraging a business process platform, the benefits of partnering with a Business-Ready Network and more. Posted: 18 Feb 2010 \| Published: 18 Feb 2010 TOPICS: Business Architectures \| Business Communications \| Business Process Management \| Business Processes \| Collaboration \| Collaborative Product Development \| ERP \| Partnerships \| Product Life Cycles \| SAP (Product)

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CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.

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