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Churn

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ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn)
DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies  … 
Definition continues below.
ChurnReports
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Behavior-Driven Development and Business Rules Management System
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WHITE PAPER: View this helpful white paper to learn more about three development frameworks, that when integrated, comprise an approach to business rules management system (BRMS) development that ensures fast application delivery and the ability to keep up with market change.
Posted: 04 Dec 2013 | Published: 31 Jul 2013

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Best practices for data migration projects
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EGUIDE: This expert e-guide provides a ten step data center migration checklist to avoid potential risk, as well as expert advice on planning migration projects
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Best Practices for Delivering a Personalized Customer Experience
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WHITE PAPER: This paper will discuss the changing nature of the customer experience; outline the need for and benefits of a multi-channel contact center; highlight the key drivers and challenges companies must consider as they embark on this approach; identify what to look for in a vendor partner; and offer best practices for success.
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WHITE PAPER: This expert eGuide provides best practices for selecting a Web content management (WCM) system and how you can rein in the content chaos.
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e-Spirit AG

Best Practices in Customer Experience Management
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EGUIDE: This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.
Posted: 19 Nov 2013 | Published: 19 Nov 2013

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Best Practices in Customer Experience Management
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EGUIDE: In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Best Practices with HP Mobility Solutions
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WEBCAST: In this video, you will learn how to grow your business via mobile apps, save time and money, and communicate more effectively via mobile applications – especially internationally. Most importantly, this easy, automated system can drastically improve the user experience.
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Hewlett-Packard Company

Better customer experiences start with digitisation
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WHITE PAPER: In this expert report from ComputerWeekly, learn about the digitization imperative and how your organization can revolutionize customer experiences.
Posted: 05 Feb 2014 | Published: 05 Feb 2014

Hewlett-Packard Limited

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WHITE PAPER: This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.
Posted: 01 Jul 2008 | Published: 01 Jun 2008

Ivar Jacobson Consulting

Benchmarking in the contact center: Tips for managing what you measure
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WHITE PAPER: Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
Posted: 24 Oct 2012 | Published: 31 Dec 2010

Avaya

Benefits and methods of implementing BPM on System z
sponsored by IBM
WHITE PAPER: This white paper is intended to inform the reader of what business process management (BPM) is about, the benefits that can be obtained from its implementation, how to place BPM into operation and why IBM WebSphere® Process Server should be deployed on the IBM System z™ mainframe.
Posted: 15 Jun 2010 | Published: 01 Mar 2008

IBM

Best Practice Insight BPM Case Study: Maersk Line
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CASE STUDY: Read this case study to uncover why they chose Oracle, the benefits they have achieved from using the system, the challenges they encountered along the way, and how they overcame them. Use this study and a guide to easing into your next BPM initiative.
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Oracle Corporation

Best Practices for a contact center technology overhaul
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Contactual (Now 8x8, Inc.)

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Posted: 04 Dec 2008 | Published: 04 Dec 2008

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Posted: 04 Aug 2013 | Published: 02 Aug 2013

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Best Practices for Endpoint Data Loss Prevention
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Symantec Corporation

Best Practices for Improving Back Office Workforce Efficiency
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WHITE PAPER: 70% of customers report that they have ended a relationship due to poor customer service, a statistic that demands companies be at the top of their capabilities. View this in-depth whitepaper to discover an extensive 7 step guide to streamlining workforce efficiency, ultimately keeping customers happy.
Posted: 13 Aug 2014 | Published: 13 Aug 2014

Genesys

Best Practices for Mobile Device Support
sponsored by LogMeIn, Inc.
WHITE PAPER: Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.
Posted: 01 Feb 2012 | Published: 01 Feb 2012

LogMeIn, Inc.

Best practices for streamlining financial processes and reporting in SAP environments
sponsored by Dolphin
EBOOK: In this e-book, get expert advice and ideas on how to improve critical financial processes such as order-to-cash, controlling, general ledger, accounts receivable and financial reporting.
Posted: 12 Oct 2011 | Published: 12 Oct 2011

Dolphin

Best practices for web experience management
sponsored by OpenText
EGUIDE: In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.
Posted: 27 Mar 2012 | Published: 27 Mar 2012

OpenText

Best Practices in Complex Equipment Manufacturing, Sales, and Service
sponsored by SAP America, Inc.
WHITE PAPER: This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers.
Posted: 26 Jan 2009 | Published: 23 Jan 2009

SAP America, Inc.

Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management
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WHITE PAPER: This white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper.
Posted: 16 Apr 2008 | Published: 11 Oct 2010

SpringCM

Best Practices in Creating a Strategic Finance Function
sponsored by SAP America, Inc.
WHITE PAPER: the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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SAP America, Inc.

Best Practices White Paper: Implementing Process Modeling from Scratch - Untying the Gordian Knot
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WHITE PAPER: The complexity of operational processes can be a significant obstacle to any effort for improvement through modeling and analysis. Access this white paper for 3 principles that can be used to simplify management strategies and arrive at models that will provide you with a better understanding of your business.
Posted: 09 May 2011 | Published: 09 May 2011

EMC Corporation

Best Practicies for Cloud Faxing with SAP Applications
sponsored by Esker Inc.
WHITE PAPER: In this white paper, learn how cloud faxing addresses inefficiency of fax machines, hidden costs of fax servers, and the functional limitations of basic outsourced fax services.
Posted: 10 Jul 2013 | Published: 10 Jul 2013

Esker Inc.
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CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.

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