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Churn

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ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn)
DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies  … 
Definition continues below.
Churn Reports
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Automating Fax and Email Orders into ERP
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WHITE PAPER: This white paper offers an overview of key considerations for implementing a strategy to automate fax and email orders (plus EDI, web and other order sources) into your enterprise resource planning (ERP) system.
Posted: 10 Jul 2013 | Published: 10 Jul 2013

Esker Inc.

Automating SAP ERP Financials
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EGUIDE: In this expert e-guide you can discover 4 tools that your business can use to increase automation. Read now to devise an SAP ERP financial automation plan for your business.
Posted: 06 Apr 2015 | Published: 06 Apr 2015

Teradata

B2B Integration & Collaboration: Driving the return
sponsored by IBM
WEBCAST: Check out this webcast to learn about B2B collaboration and driving the return to pay the way for success.
Posted: 23 Jan 2015 | Premiered: Jan 23, 2015

IBM

Banks Must Reinvent the Customer Experience to Meet New Demands
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WHITE PAPER: Find out how to give your bank a makeover that will accommodate the most recent customer demands.
Posted: 10 Nov 2014 | Published: 31 Mar 2014

Hewlett-Packard Limited

Banks Thrive on Customizable, End-to-End Workflows for Improved Customer Experience
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WHITE PAPER: Access the following white paper to uncover how end-to-end information workflows can improve virtually every aspect of the customer experience, protect valuable information, streamline operations, and more.
Posted: 14 Nov 2014 | Published: 30 Nov 2012

Hewlett-Packard Limited

Behavior- Driven Development and BRMS
sponsored by Red Hat
WHITE PAPER: Inside this white paper, learn how to deliver the right product to the market faster with business rules management and behavior-driven development (BDD).
Posted: 02 Oct 2014 | Published: 31 Jul 2013

Red Hat

Behavior-Driven Development and BRMS
sponsored by Red Hat
WHITE PAPER: Download this whitepaper to learn how organizations can keep pace with the demands of our rapid global marketplace with a combination of software and professional services from Red Hat.
Posted: 04 Apr 2014 | Published: 04 Apr 2014

Red Hat

Behavior-Driven Development and Business Rules Management System
sponsored by Red Hat
WHITE PAPER: View this helpful white paper to learn more about three development frameworks, that when integrated, comprise an approach to business rules management system (BRMS) development that ensures fast application delivery and the ability to keep up with market change.
Posted: 04 Dec 2013 | Published: 31 Jul 2013

Red Hat

Benchmark Your BI Environment For Continuous Improvement
sponsored by Lavastorm analytics
WHITE PAPER: Access this helpful five-step assessment for information on what to consider when selecting a Business Intelligence (BI) platform. Discover the questions all leaders should ask themselves on making BI investments, and how to optimize tangible Return On Investment (ROI).
Posted: 14 Apr 2015 | Published: 05 Mar 2015

Lavastorm analytics

Automated Job Management
sponsored by Hitachi Asia Ltd.
WHITE PAPER: With a job management system, you can automate job management for easier, more effective management across a complex IT landscape. View this informative resource to explore the benefits of the Hitachi JP1 job management system.
Posted: 27 Dec 2013 | Published: 31 Dec 2008

Hitachi Asia Ltd.

Automating a Unified Physical Infrastructure
sponsored by Panduit
WHITE PAPER: Read our fourth newsletter featuring research from Gartner to learn how to support business requirements and customer demands in the datacenter while reducing capital and operational expenses.
Posted: 01 Oct 2010 | Published: 20 Aug 2010

Panduit

Automating Extended Business Processes
sponsored by SAP America, Inc.
ANALYST REPORT: Download now to learn the degree to which extended processes have been automated throughout the enterprise; business behaviors and efficacy associated with automating ad-hoc and paper-based business processes and benefits that have been derived from automating manual business processes.
Posted: 12 Apr 2010 | Published: 12 Apr 2010

SAP America, Inc.

Automating Job Card Generation for Maintenance, Repair and Overhaul
sponsored by Enigma, Inc.
WHITE PAPER: Manual job card generation processes significantly hamper maintenance efficiency and accuracy for A, B, C, and D checks alike, directly resulting in lost time, errors, and flight delays.
Posted: 11 Mar 2008 | Published: 01 Oct 2007

Enigma, Inc.

Automating Your Call Center Feedback
sponsored by Mindshare Technologies
WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
Posted: 05 Mar 2008 | Published: 04 Mar 2008

Mindshare Technologies

Automating Your SOA Center of Excellence
sponsored by WebLayers
WHITE PAPER: This white paper discusses the steps necessary for implementing an effective SOA Center of Excellence. Explore how to automate and apply the appropriate levels of SOA governance.
Posted: 05 May 2008 | Published: 01 Mar 2008

WebLayers

Aviva Aims to Double Business Volume and Improve Customer Service with FICO Blaze Advisor System
sponsored by FICO
CASE STUDY: This case study examines Aviva's adoption of the FICO Blade Advisor business rules management system; allowing them to double business volume, acquire 50% more customers, keep costs flat, and improve the quality of complex customer interactions.
Posted: 10 Mar 2011 | Published: 10 Mar 2011

FICO

Avoid Overlooking the Growing Fraud Threat When Planning AP Automation
sponsored by SAP America, Inc.
WHITE PAPER: This paper discusses how automated AP can help reduce a great portion of frauds and schemes with less human "touch points" involved in invoice processing which translates to less chances for dishonest employees to falsify invoice data or otherwise manipulate the AP process for personal gain.
Posted: 11 Dec 2009 | Published: 11 Dec 2009

SAP America, Inc.

B2B Collaboration: Assessing the ROI of Process Integration Business Value Research Series
sponsored by Sterling Commerce Manufacturing Solutions
WHITE PAPER: Business and IT leaders are under increasing pressure to improve B2B collaboration and the electronic communication capabilities of their organizations. This report looks at the key drivers for B2B collaboration in both the purchase-to-pay and...
Posted: 05 Mar 2008 | Published: 01 Jul 2006

Sterling Commerce Manufacturing Solutions

Balancing Cost Control with Strategic Investments
sponsored by Cisco Systems, Inc.
PODCAST: Listen to this podcast as the Senior Director and Lead in the European Markets for Cisco's Internet Business Solutions Group, explores how CIOs balance cost containment with making strategic investments that will help their businesses accelerate growth today and into the future.
Posted: 16 Mar 2011 | Premiered: Mar 16, 2011

Cisco Systems, Inc.

Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit
sponsored by SAP America, Inc.
WHITE PAPER: Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth.
Posted: 02 Sep 2010 | Published: 02 Sep 2010

SAP America, Inc.

Beating the Browser Wars: How to Win the Battle for Web Performance
sponsored by Gomez
WHITE PAPER: The war of the browsers is in full swing and we are stuck in the middle. This paper offers practical advice that can help you survive and even prevail in this combative environment. Read this paper to learn everything you need to know about the browser wars and how to survive them.
Posted: 03 Aug 2009 | Published: 03 Aug 2009

Gomez

Becoming Value-driven: Focusing on What Matters Most
sponsored by IBM
WHITE PAPER: This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs.
Posted: 20 Aug 2008 | Published: 20 Aug 2008

IBM

Behavior Driven Development: Agile Testing with Red Hat JBoss BRMS
sponsored by Red Hat
WHITE PAPER: In this resource, discover how a software development process known as behavior-driven development, combined with a tool that integrates business rules management, business process management (BPM), and complex event processing (CEP), enables you to speed up and improve the application delivery lifecycle.
Posted: 08 Aug 2013 | Published: 30 Jun 2013

Red Hat

Being Agile in a Non-Agile World
sponsored by Ivar Jacobson Consulting
WHITE PAPER: This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.
Posted: 01 Jul 2008 | Published: 01 Jun 2008

Ivar Jacobson Consulting

Benchmarking in the contact center: Tips for managing what you measure
sponsored by Avaya
WHITE PAPER: Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
Posted: 24 Oct 2012 | Published: 31 Dec 2010

Avaya
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CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.

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